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Griffin Gate Marriott Resort & Spa

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Griffin Gate Marriott Resort & Spa
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711 Reviews from our TripAdvisor Community

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Showing 707: English reviews
Reviewed 4 November 2016 via mobile

Griffin Gate sits on a magnificent property with lots of history and beautiful golf course & spa. I have stayed here now 3 times for business meetings and they never disappoint...It's a Marriott so usually well appointed. However the food served this time was not as good as in times past. It lacked the wow effect & quality of past...

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Helpful?
Thank Jeff H
Ami W, Guest Relations Manager at Griffin Gate Marriott Resort & Spa, responded to this review

Hello Jeff and thank you for taking the time to post. We appreciate you visiting so many times and we wanted to apologize for any disappointment at JW's. Your feedback is very helpful and we have shared with our general manager and hotel manager. Thank you again and we hope to see you on your next visit!

Nashville, Tennessee
Reviewed 4 November 2016

Save yourself the aggravation and DO NOT BOOK this hotel! I booked a two night stay for 4 at Griffin Gate Marriott, Lexington KY, in order to treat my wife and in-laws to a birthday weekend for the Keeneland Horse Race. The result was an absolutely HORRIBLE EXPERIENCE and the WORST Customer Service I've ever experienced. My in-laws arrived first,...

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Helpful?
2Thank musictraveler2016
Ami W, Guest Relations Manager at Griffin Gate Marriott Resort & Spa, responded to this review

Hello music traveler and first and foremost, please accept our sincere apologies for the many issues you note above. Obviously this is not the standard Griffin Gate experience that we strive to provide for our guests. Our hotel manager would very much like the opportunity to speak with you personally about your visit. When you have a moment, we hope...

Houston, Texas
Reviewed 2 November 2016

Stayed here for a week during a work convention and the hotel is massive. It was 100% booked and yet it felt like no one was around. The design of the hotel is a bit dated, but overall still very nice. I was upgraded to a corner suite with a huge balcony, there were nightly cocktails and bourbon balls in...

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Helpful?
Thank Dawn D
Ami W, Guest Relations Manager at Griffin Gate Marriott Resort & Spa, responded to this review

Greetings from Lexington and thank you so much, Dawn, for the wonderful four stars. We appreciate the feedback and your many compliments. Thank you and please visit us again on your next trip into the Bluegrass!

Toronto, Canada
Reviewed 1 November 2016

Every Year We Travel To Florida And Make The Griffin Gate Marriott Our First Night Stop. Last Year Mid December We Arrived At The Hotel And Were Immediately Up Graded To Their Executive Room Which Came With An Executive Dining Area For The Executive Rooms For Breakfast And Afternoon Drinks And Snacks. We Ate Dinner In Their Main Dining Room...

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Helpful?
Thank douglasfreeman
Ami W, Guest Relations Manager at Griffin Gate Marriott Resort & Spa, responded to this review

Hello Douglas and thank you so much for staying with us on your annual trip south. We appreciate you returning so many times and of course your glowing five star review. We thank you for the kind words and we look forward to seeing you again this December. Safe travels always!

Pleasanton, California, United States
Reviewed 27 October 2016

I had just received 2 retainers after a bout 18 months of braces. My first business trip they did not make it in my dob kit. The staff quickly let me know they had found it and packaged it up to send to my house. I have stayed at this hotel for business alot and the people are very friendly....

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Helpful?
Thank Todd M
Ami W, Guest Relations Manager at Griffin Gate Marriott Resort & Spa, responded to this review

Hello Todd and thank you so much for choosing to stay with us on your business trip into Lexington. We're very happy to hear that your retainers made their way back to you upon leaving. Also, we wanted to apologize for your disappointment with your guest bath. Please know that we have passed your comments directly to our general manager...

Coquitlam, British Columbia, Canada
Reviewed 23 October 2016

checked in wanted a balcony room no view was not a balcony but a patio room was very old bathroom was rediculously small, arrived late ate in the lounge very pleasant service excellent food was not bad on check out bellman or valet charles was a gem kentucky was on our bucket list worked as a groom on the backside...

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Helpful?
Thank dorothyett
Ami W, Guest Relations Manager at Griffin Gate Marriott Resort & Spa, responded to this review

Hello Dorothy and please accept our sincere apologies for the many disappointments you noted here. We hope that you will please take a moment and email us at griffingate@marriott.com with details such as date of stay and your contact information so that we may forward directly to our hotel manager. We're truly sorry for the issues noted here and we...

Batavia, Illinois
Reviewed 19 October 2016

Really enjoyed my trip to Lexington with my daughters. The room was very comfortable and we found the staff friendly and helpful. We ate in the restaurant for 1 dinner and 2 breakfasts which were very good and prices reasonable for what we had. Don't forget to try the Bourbon Butter Cake.. We took a couple of tours one to...

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Helpful?
Thank 97care10
Ami W, Guest Relations Manager at Griffin Gate Marriott Resort & Spa, responded to this review

Hello an thank you so much not only for choosing Griffin Gate for your Lexington getaway, but for posting. We're happy to hear that your items were returned to you and we hope to see you again very soon. Thanks again!

Tavernier, Florida
Reviewed 18 October 2016

Celebrated my birthday at JW's with a wonderful dinner. Bourbon grilled bacon wrapped shrimp, NY Strip basted in bourbon was glossy and perfectly cooked but the highlight was the best cake I've ever eaten. Their award winning Butter cake with a hot bourbon sauce. Words cannot describe this experience but our server, Ron, was the best by bringing this to...

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Helpful?
Thank FloridaKeysSeminars
Ami W, Guest Relations Manager at Griffin Gate Marriott Resort & Spa, responded to this review

Hello again and thank you for posting here as well! We truly appreciate the many kind words and as we said in our other response, we have passed all comments to our general manager for sharing. Thank you again and HAPPY BIRTHDAY!

Dallas
Reviewed 17 October 2016 via mobile

Elegant surroundings and grounds, beautiful property, some innovative decor, some rooms with extra space and balcony- right in the middle of horse country! The only off-putting thing was no appearance of bellman nor valet parking assistance. We retrieved our own luggage, up the ramp to the desk, to find the bellman talking to the staff. When I mentioned that it...

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Helpful?
1Thank TexasTravelAgent_12
Ami W, Guest Relations Manager at Griffin Gate Marriott Resort & Spa, responded to this review

Hello Texas and thank you very much for visiting and for offering such a detailed review Our hotel manager would very much like the opportunity to speak with you personally about your experience and offer a proper apology. We are truly sorry for the issues noted here and we want to thank you for giving us the opportunity to assist....

Reviewed 17 October 2016

Griffin Gate Marriott is a great place to stay if you are going to the races at Keeneland. It is just a short drive to the track, and an elegant hotel. The ambiance is truly about horse country, and the hotel is one of the best.

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Helpful?
Thank Toni L
Ami W, Guest Relations Manager at Griffin Gate Marriott Resort & Spa, responded to this review

Hello Toni and thank you so much for the glowing five stars! We appreciate your feedback and we look forward to seeing you again, maybe in the spring? Safe travels!

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Enveloped by the rolling hills of beautiful Bluegrass Country, Griffin Gate Marriott Resort & Spa is a true urban oasis. Offering a secluded atmosphere yet convenient to area attractions, our hotel in Lexington, KY is ideal for travelers who value privacy and accessibility. Nearby points of interest include Kentucky Horse Park, Keeneland Race Track and the Kentucky Bourbon Trail, a collection of distilleries offering facility tours and tasting events. Guest rooms at our hotel near Keeneland feature stunning contemporary decor and high-tech amenities like LCD TVs and high-speed Internet access. Indulge in flavorful seafood, mouthwatering filets and decadent desserts at JW's Steakhouse, our famous restaurant, or enjoy appetizers and cocktails in JW's Lounge. Our Lexington Marriott is also home to indoor and outdoor pools, a fitness center, 18-hole golf course, full-service spa and 28,000 square feet of event space. Discover luxury, elegance and superior service at Griffin Gate Marriott Resort & Spa. ... more   less 

Additional Information about Griffin Gate Marriott Resort & Spa

Address: 1800 Newtown Pike, Lexington, KY 40511
Region: United States > Kentucky > Lexington
Price Range: $236 - $373 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Griffin Gate Marriott Resort & Spa 4*
Number of rooms: 409
Reservation Options:
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Also Known As:
Marriott Griffin Gate Hotel Lexington
Marriott Lexington
Lexington Marriott
Hotel Style:
#13 Family Hotel in Lexington
#13 Business Hotel in Lexington
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Questions & Answers

Here's what travellers have asked, with answers from Griffin Gate Marriott Resort & Spa staff and other travellers.
9 questions
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Carmel, Indiana
Logan, West Virginia
2 months ago
Logan, West Virginia
2 months ago
Lexington, Kentucky
Loveland, Colorado
7 months ago

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Questions? Get answers from Griffin Gate Marriott Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner rooms have nice balconies”
 of 5 bubbles sffilm, 7 Feb 2017 | Read review
“Higher floors are preferred.”
 of 5 bubbles Trey1247, 5 Feb 2017 | Read review
“Corner suites have nice patio and large windows”
 of 5 bubbles DNHeller, 14 Jan 2017 | Read review
“The suites on the 7th floor are awesome”
 of 5 bubbles 836scotth, 13 Dec 2016 | Read review
“Ask For An Upgraded Room Which Comes With The Amenities Already Mentioned.”
 of 5 bubbles douglasfreeman, 1 Nov 2016 | Read review
5 of 5