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Holiday Inn Louisville East - Hurstbourne

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Holiday Inn Louisville East - Hurstbourne
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224 Reviews from our TripAdvisor Community

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Showing 221: English reviews
Louisville, Kentucky
Reviewed 2 weeks ago

Their rooms are amazing we have been there before and after their renovations. The rooms are excellent. They feel like it was a brand new hotel. We attended the New Year's Event in the ballroom. We were blown away how nice it was! I highly recommend this location

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Helpful?
Thank ksauter
MarkK1971, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Ksauter, Thank you for taking the time to review our property online. Your comments and your business are truly appreciated. Happy New Year Mark Kirsch General Manager

North Carolina
Reviewed 2 weeks ago via mobile

I came into town to visit some friends, and they recommended I stay at the holiday inn. The staff was amazing. The rooms are impeccable. And the food is delicious. If you want great rooms and great service go to the holiday inn!!

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Helpful?
Thank Aliciabarber28
MarkK1971, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Ms Barber, Thank you so much for choosing our hotel to stay at during your holiday trip to Louisville. Your comments and your business are truly appreciated. Happy New Year Mark Kirsch General Manager

Reviewed 2 weeks ago via mobile

Our family purchased a room at an online rate through Verizon booking with this hotel that was supposed to include 3 breakfasts. However when checking in we were only told that we were only going to be given two adult meal tickets and that we would have to pay for the children. ( that we already purchased breakfast for in...

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Helpful?
Thank thehillfam447
MarkK1971, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Hill Family, I do apologize for the negative experience at my property. The package you purchased does come with the two breakfast meal tickets. In regards to the receipt and your reservation when you do book through a third party you do receive your room and tax bill from that vendor. When you check in we do ask a credit...

Cincinnati, Ohio
Reviewed 4 weeks ago

We are with a group that comes here every year and we have from 50-60 rooms booked for two nights. On the second night we have a pizza party for the kids in the lobby. We asked the desk clerks were we should set up and they told us in the corner by the computer desk. We set up and...

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Helpful?
Thank davidspencer1964
MarkK1971, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

David, I truly apologize for the negative experience you had during your recent stay at our property. I would be happy to discuss the situation with you directly. Sincerest apologies, Mark Kirsch General Manager

Byron, Georgia
Reviewed 13 December 2016

Motel is very comfortable, staff are all very nice and make checking in very easy and they do it with a smile. Beds are comfortable, rooms offer great views if you are on the front side of the motel. Shower pressure is great and the lighted mirror in the bathroom adds a touch of serenity. No free breakfast but you...

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Helpful?
Thank richard H
Aaron W, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Richard H. Thank you so much for taking the time to leave us a detailed review. I'm so glad to hear you had a positive experience and I'll make sure to share it with our staff. We look forward to seeing you again the next time your travels bring you to Louisville. Sincerely, Aaron Wiggen Assistant General Manager

Cincinnati, Ohio
Reviewed 11 December 2016

We were in town for a swim meet. There were about 75 rooms in our block. The hotel is beautiful, the renovations were perfect, the staff was very nice, the check-in was simple. BUT...the owners were nasty and treated our group in a very hostile manner. We ordered pizza to eat in the lobby, something we have been doing at...

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Helpful?
2Thank L C
Aaron W, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear L C, I first want to apologize for the experience that you had on your most recent visit. At Holiday Inn our goal is to strive for excellent customer service and I apologize that we did not achieve this with you. I would like to discuss this further with you to see what we can do to make this...

Cincinnati, Ohio
Reviewed 11 December 2016

We were here on a swim team trip. We ordered pizza and had a team get together in the lobby, which had been cleared by front desk staff. Hotel owner went off on multiple parents and coaches, and said we could not eat pizza in his lobby. He called women derogatory names, such as "the little woman." He went so...

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Helpful?
3Thank cvalentine2016
Aaron W, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear CValentine, I would like to apologize for the experience that you had on your most recent visit. Our goal is always to strive for excellent customer service and I apologize that we did not achieve that with you. I would like to discuss this further with you to see what we can do to make this right. Please reach...

Reviewed 7 December 2016 via mobile

I really like this hotel. It's been around awhile, but it's got what you need. The rooms are nice and not claustrophobic. Everything is clean. There's lots of parking. They are at the entrance/exit to I 64 exit 15. There's a strip mall beside it with shops, a grocery, a dry cleaners, all kinds of things. There are restaurants all...

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Helpful?
Thank Coff33
Aaron W, Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Coff33, Thank you for taking the time out of your day to share your recent experience with us and future guests. I'm so glad to hear you enjoyed our property and I particularly enjoyed your title "Renovated and reenergized". I may just have to use that as a selling point from now on. I hope we will see you...

Radcliff, Kentucky
Reviewed 11 November 2016 via mobile

We have been staying at this property for years. The last few times they were doing some renovations, yesterday we found out and experienced first hand the results of this renovation. WOW! What a success! Entry into the lobby was. The first indication and really welcomed you the property. The desk staff was really happy with the improvements to their...

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Helpful?
Thank johnfS2955YR
MarkK1971, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

John, Thank you so much for all of the great feedback. We love hearing from the folks that have stayed with us in the past that truly understand the before and after of our upgrades. Thank you for your business and we hope to see you again soon! Mark Kirsch General Manager

Reviewed 2 October 2016 via mobile

My wife and I just got back from a 2 nights stay with HI Louisville east. I was hesitant to book the hotel but since they had just finished renovations, it seemed like the best chance for a positive experience. Check in was smooth and uneventful but when I made it up to the room I was surprised by the...

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Helpful?
Thank David H
MarkK1971, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

David, I truly appreciate you taking the time to review our hotel online. I will be sure to share your comments about the property and the staff service. Thank you for your business! Warm Regards, Mark Kirsch General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Newly Renovated The Holiday Inn Hurstbourne I-64 East is located in the heart of Louisville's East End, just blocks away from shopping, several restaurants as well as business & industrial parks. Our hotel is 10 miles northeast of Louisville International Airport, the Churchill Downs/KY Derby Museum. The Holiday Inn Hurstbourne, I-64 East, offers full conference facilities for up to 800 people with 13 function rooms available. Catering and audio/visual offices are onsite to help with your function. Enjoy our Winner's Circle Restaurant & Lounge, featuring a menu laced with Kentucky fare. Special rates for RVIA, National Farm Machinery Show, Mid-America Truck Show, KY Derby, the Abbey Road Music Fest & National Street Rods! ... more   less 

Additional Information about Holiday Inn Louisville East - Hurstbourne

Address: 1325 S Hurstbourne Pkwy, KY, Louisville, KY 40222-5707
Region: United States > Kentucky > Louisville
Price Range: $137 - $266 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Louisville East - Hurstbourne 3*
Number of rooms: 185
Reservation Options:
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Questions & Answers

Questions? Get answers from Holiday Inn Louisville East - Hurstbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Tiny bit of road noise facing the freeway.”
 of 5 bubbles 149teresab, 27 Sep 2016 | Read review
“Couldn't stay at a better and friendlier place”
 of 5 bubbles 684wader, 20 Sep 2016 | Read review
“easy accessc to all room! I can not imagine picking a bad one”
 of 5 bubbles vh198, 8 Aug 2016 | Read review
“great service, friendly staff, large rooms, free wi-fi”
 of 5 bubbles KevinM175, 14 Jun 2016 | Read review
“Ask for a room that has been renovated.”
 of 5 bubbles Arby48, 18 Nov 2015 | Read review
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