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Holiday Inn Louisville East - Hurstbourne

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Holiday Inn Louisville East - Hurstbourne
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243 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Louisville East - Hurstbourne
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Showing 240: English reviews
Utica, Michigan
Reviewed 6 August 2015 via mobile

Beware of this hotel before December 2015 when the renovations are scheduled to be completed. Renovated rooms are nice but they have a wing they told me is going to get torn down, that they are still renting. Rooms in this wing resemble a motel. Dim lighting, outside entrance doors; if you paid $39.95 for these rooms then you overpaid.

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Helpful?
Thank Alan B
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Alan B, Thank you for your recent review and comments. I see you experienced one of our new Executive tier rooms. However, I was confused on why we scored so low. Here are the facts regarding your review. Yes, we have a wing of the hotel that will be phased out by the end of the year. This wing...

Kettering, Ohio
Reviewed 21 July 2015 via mobile

Please note this hotel is currently under renovations but by far is the WORST Holiday Inn our family has ever stayed at. I am sooo shocked that the corporate allowed this hotel to operate this long with minimum renovations. 7 floors, only 1 working elevator No continental breakfast (supposedly due to construction) No discount for guest set up with Ihop...

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Helpful?
Thank mrs_olow
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Mrs. Olow, Thank you for taking the time to share your comments. We accommodate many guests each evening and we strive to make their stay a satisfying one. The principal goal of our hotel is to provide dependable service at a reasonable price. Consequently it is disappointing to learn we let you down. Please accept my sincere apology for...

Louisville, Kentucky
Reviewed 2 July 2015

Our stay was great, our only complaint was we were unaware of construction when we booked. Thankfully it didn't effect our stay. The front desk staff were very friendly and helpful. Checking in and out was very quick!

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Helpful?
Thank Tonya B
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Tonya B, Thank you for taking the time to review our property. I am thrilled we obtained a five star report in all categories! Over half of the tower rooms are now complete and we are moving forward with the restaurant. We can certainly understand that the renovations can cause some inconveniences. We do our best to forewarn our...

Reviewed 28 June 2015 via mobile

Under renovation but upon check in we had 2 queen beds booked and got 1 King size and pull out couch for 4. The pull out was BAD! actually fell thru it at the bottom of it and I'm only 145 pds. Mattress just sinks inside the rails. Bars in middle of back. They did apologize they were fully booked...

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Helpful?
Thank Teasler
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Teasler, Thank you for your business and review. I agree and apologize about the pull out sofa sleepers. They are a throwback from the past. We are in the process of removing all sleeper/pullout sofas during the remodeling. The Executive floors have already changed over and replaced with armchairs. The rooms with the sofa sleepers will be converting to...

Bloomington, Indiana
Reviewed 22 June 2015

We have stayed there many times when spending the night in Louisville. It is close to restaurants and the shopping malls. It is convenient to everything we need. The staff is really nice. The parking is free which is a great thing too.

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Helpful?
1Thank Sharibaer
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Sharibaer, Thank you for the outstanding 5 star review and comments! We wish you well and please stay with us again soon. Safe travels, Scott A. Robinson Hotel Manager Holiday Inn Louisville East 502-426-2600 srobinson@hihurstbourne.com

Louisville, Kentucky
Reviewed 22 June 2015

I travel quite a bit for work and this was the worst experience I have had checking into a hotel, normally I like to write good reviews, after all some people just have bad days but the treatment we received here was just beyond rude and still bothered me enough a day later that I just could not walk away...

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Helpful?
1Thank Jeanine M
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Jeanine, Thank you for bringing these issues to my attention. My personal apologies obviously cannot be enough. I will certainly investigate this situation and make every effort to resolve anything outstanding including whatever credit is pending. This should not have occurred. We hardly get any reservations from booking.com, so I admit I must contact them to update any website...

Havre de Grace, Maryland
Reviewed 20 June 2015

This is an old hotel and needs a complete renovation. It is currently getting that completed, but in the mean time it is not a convenient place to stay. The restaurant is closed and there was no food on site. A few places and a grocery are within walking distance, but bad weather kept us from all but the closest....

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Helpful?
Thank Jeff S
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Jack, Thank you for the comments and concerns regarding our hotel. You are correct, the hotel was due for remodeling and we listened! The new owners have committed what is needed to convert this to the most modern Holiday Inn full service hotel here in Louisville, KY. We are unfortunately at the mercy of contractors and inspectors, so some...

Reviewed 29 May 2015

Stayed at this Holiday In 2014 and again this May. The property was in serious need of updating and at this writing the renovation is underway. If you are booking this property be sure they place you in the renovated section. Jon at the front desk is a great addition to the hotel in directing you to attractions or eating...

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Helpful?
Thank XXXXXXyt
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear fellow traveler, Over half of the main building rooms are now remodeled and converted to the Executive Level rooms. You can only reserved those rooms at this time by booking them at Holiday Inn website. Please check out our new rooms and reserve one today! Safe travels, Scott A. Robinson Hotel Manager Holiday Inn Louisville East 502-426-2600 srobinson@hihurstbourne.com

Evansville
Reviewed 27 May 2015 via mobile

I wanted to give this hotel 4 stars, because of how clean and tidy everything was. Miraculous considering they are under full renovation! Most of the staff was very friendly and helpful, and we were able to relax and have some family fun. The location was perfect, far enough away from the hustle and bustle to be quiet but close...

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Helpful?
Thank Katelynn D
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Katelynn D, Thank you greatly on the noticing of the renovations and cleanliness of our facility. Being an older hotel does not mean we are not clean as some people think so. We try very hard to keep our non-renovated rooms and public areas the best they can be until the construction touches them. Over half of our main...

Conroe
Reviewed 15 May 2015

We arrived to a hotel that was under construction. Not excited about that; however, the manager checked us in and also upgraded us so that was nice. Nothing is open because of the construction, and the neighborhood that this hotel is located in is kind of sketchy. Also, Wifi was PAINFULLY slow. The tv was not working, but we managed...

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Helpful?
1Thank tkc22
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear valued guest, Yes, that was a very busy time and we loved having you stay with us. Whether busy or not our team's goal is to make everyone's stay a memorable one. I do apologize, for your poor experience with the wi-fi. We have had many compliments in regards to our room renovations. We plan on starting rooms again...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Room Service
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Newly Renovated The Holiday Inn Hurstbourne I-64 East is located in the heart of Louisville's East End, just blocks away from shopping, several restaurants as well as business & industrial parks. Our hotel is 10 miles northeast of Louisville International Airport, the Churchill Downs/KY Derby Museum. The Holiday Inn Hurstbourne, I-64 East, offers full conference facilities for up to 800 people with 13 function rooms available. Catering and audio/visual offices are onsite to help with your function. Enjoy our Winner's Circle Restaurant & Lounge, featuring a menu laced with Kentucky fare. Special rates for RVIA, National Farm Machinery Show, Mid-America Truck Show, KY Derby, the Abbey Road Music Fest & National Street Rods! ... more   less 

Additional Information about Holiday Inn Louisville East - Hurstbourne

Address: 1325 S Hurstbourne Pkwy, KY, Louisville, KY 40222-5707
Region: United States > Kentucky > Louisville
Price Range: $147 - $339 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Louisville East - Hurstbourne 3*
Number of rooms: 185
Reservation Options:
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Questions & Answers

Questions? Get answers from Holiday Inn Louisville East - Hurstbourne staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“I met with the manager named Kyle. He was extremely helpful in not only helping me find my room, but some fun things to do around the city.”
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