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Holiday Inn Louisville East - Hurstbourne

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Holiday Inn Louisville East - Hurstbourne
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237 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Louisville East - Hurstbourne
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Showing 234: English reviews
chesterfield, va
Reviewed 3 December 2014

I have to say other than the location I don't have much good to report on this hotel. The room was old and worn. The hallways leading to the room were dark, dreary and quite scary actually. I had flown in b/c my MIL was sick and needed a place to stay. This was the only place I could find...

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Helpful?
Thank Nikki S
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear fellow traveler, Thank you for your recent review and comments regarding our hotel. We are currently under renovations and some improvements while you were here should have been evident. I am sorry you did not find us acceptable for the last minute booking. Hopefully, we can be your first choice for lodging in Louisville after everything is complete. Safe...

Gainesville, Florida
Reviewed 2 December 2014 via mobile

The Holiday Inn in Louisville, Kentucky may be a little older but the staff made every effort to help our group out when we found ourselves getting off of planes only to find out that we did not have rooms! Our corporate administrator of travel had used an incorrect start date to reserve our rooms near corporate headquarters. An exhaustive...

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Helpful?
Thank sandmamat
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Fellow Traveler, Thank you very much for your kind comments about our location! Our front desk staff was extremely happy to be recognized for the hard work they did for you and your group. Please consider us next time for your hotel needs. Safe travels, Scott A Robinson Hotel Manager 502-426-2600 srobinson@hihurstbourne.com

Atlanta, Georgia
Reviewed 30 November 2014

We stayed here unexpectedly after a horrible experience at another local hotel. The staff was excellent and very accommodating. The room was clean, very comfortable, and a good price. Very nice for a Holiday Inn, I was pleasantly surprised!

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Helpful?
Thank SumiyeJ
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear fellow traveler, Thank you for your 5 star review and comments! We wish you and yours a great journey and welcome you back as a return guest if you're ever in the area. Safe travels, Scott A Robinson Hotel Manager 502-426-2600 srobinson@hihurstbourne.com

New Delhi, India
Reviewed 25 November 2014

Stayed at this hotel, not upto the Holiday Inn level. Property is huge but had an old dull feel. Rooms, Bathrooms & Corridors are bit worn out n definitely need to be updated. So does the service. free wifi free parking good breakfast

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Helpful?
Thank MickyS1311
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Micky S, Thank you for your recent review and comments regarding our hotel. I am sorry we did not met your expectations while here. We will continue to improve at every opportunity while the renovations are in progress. Hopefully we can make a difference with your next stay. Safe travels, Scott A Robinson Hotel Manager 502-426-2600 srobinson@hihurstbourne.com

Vestavia Hills, Alabama
Reviewed 10 November 2014

I wrote a very long review and it was too long to post. So in summary: Had several bad experiences in one stay. Another guest was given a key to my room with me still in it. Construction noise was terrible. They offered free breakfast coupons. I asked that the knock some money off my bill. Coupons value $19.90, they...

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Helpful?
Thank Jeffrey B
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear fellow traveler, First and foremost, I would like to apologize for the poor experience you had. It is not indicative of the high standards we try to maintain for all our guests. We are working hard to ensure the room confusion does not happen again. Our renovations are in progress and there will be daily construction noise. It is...

Reviewed 2 November 2014

This hotel is the very base of what I would consider acceptable. The rooms are fine. Clean, but obviously worn. There was a questionable "hair" in my tub, but I won't get into that. It's appearance shows that it is poorly kept: curtains falling down in the ballrooms, only two elevators... and only one actually is in service. No real...

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Helpful?
Thank Katie M
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Katie, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of...

Carlyle, Illinois, United States
Reviewed 26 October 2014 via mobile

Most disappointing stay at IHG hotel ever! First night barking dogs; second night noisy but last night and this morning we had to deal with psycho family next door. Called management 3 times during stay without any apologies. In fact when psycho lady was banging on OUR door this morning I called front desk, asked for security and was told...

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Helpful?
Thank JoAnn S
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear JoAnn S, Thank you for your comments and thoughts. I apologize for your disturbances during your recent stay this past weekend. However I do have good news! We are becoming pet free on November 1st and the entire building smoke free a week after that. Any dogs barking will soon be a thing of the past due to the...

Barboursville, West Virginia
Reviewed 6 October 2014

my son had a xc race and the other parents had already made reservations here, so we joined them. when we arrived Friday night I wasn't impressed with the outside of the building. but once inside, it's a very nice, spacious hotel. the elevator has frosted windows. if you can see over that, you'll understand why: it's to block the...

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Helpful?
Thank sattdtmjt
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear fellow traveler, Thank you for your 4 star review and comments. I'm glad you and yours had a great stay! The exterior of the main building is only days away from being completely reimagined. Workers are on a deadline to finish by October 15th. Our older two story will remain the same until the bulldozers change it to rubble...

Horsham, United Kingdom
Reviewed 2 October 2014

What a heck of a palaver just checking-in proved. My wife presented herself at Check-In giving Surname, and Reference No from the Booking. Grim faced response was for ID (makes one wonder at the chances of two people checking-in with the same Surname, at the same Hotel on the same date, never mind the fact that the Reference No tallied,...

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Helpful?
Thank Safariholic
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear Safariholic, Upon reading your comments I had to stop and reflect on the utter failure of service that you say occurred. I am truly stunned and sorry that your stay during a high profile time was not absolutely perfect in every way. My management team will review our procedures and staffing and make any changes necessary. Our hotel is...

Cincinnati, Ohio
Reviewed 2 October 2014

I stayed here on Oct. 1 for an overnight work trip. The hotel is nice, but just average. I stay at IHG brands when I travel, but overall some improvements need to be made.the rooms were nice, clean, and decent size. The restaurant needs some attention. I ate dinner at the restaurant, and my burger took about 40 minutes to...

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Helpful?
Thank twinsdad5454
Scott R, General Manager at Holiday Inn Louisville East - Hurstbourne, responded to this review

Dear fellow traveler, Thank you for letting me know regarding the restaurant dinner situation. We have replaced a key management team member that will step up customer service training. Breakfast is the most important meal of the day. Ordering off our breakfast menu ensures you will be getting a great meal that has not been sitting in a pan for...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
Official Description (provided by the hotel)
Newly Renovated The Holiday Inn Hurstbourne I-64 East is located in the heart of Louisville's East End, just blocks away from shopping, several restaurants as well as business & industrial parks. Our hotel is 10 miles northeast of Louisville International Airport, the Churchill Downs/KY Derby Museum. The Holiday Inn Hurstbourne, I-64 East, offers full conference facilities for up to 800 people with 13 function rooms available. Catering and audio/visual offices are onsite to help with your function. Enjoy our Winner's Circle Restaurant & Lounge, featuring a menu laced with Kentucky fare. Special rates for RVIA, National Farm Machinery Show, Mid-America Truck Show, KY Derby, the Abbey Road Music Fest & National Street Rods! ... more   less 

Additional Information about Holiday Inn Louisville East - Hurstbourne

Address: 1325 S Hurstbourne Pkwy, KY, Louisville, KY 40222-5707
Region: United States > Kentucky > Louisville
Price Range: $144 - $317 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Louisville East - Hurstbourne 3*
Number of rooms: 185
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Questions & Answers

Questions? Get answers from Holiday Inn Louisville East - Hurstbourne staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“I met with the manager named Kyle. He was extremely helpful in not only helping me find my room, but some fun things to do around the city.”
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