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I am not a smoker, but there are rooms in this hotel that are designated smoking rooms. My first room during my stay was a non-smoking room but it smelled like smoke. I was moved to a different room and it was fine until I...More
Thank Edwin H
Response from Mark B, Front Office Manager at Staybridge Suites Louisville EastResponded April 20, 2016
Thank you so much for your feedback. I profusely apologize about the smoke but I'm pleased you enjoyed your stay with us despite that. If there is anything we can do for you please let us know. We hope to see you again soon!
Very disappointed in this Staybridge and I am Spire Elite with IHG. The hotel is literally falling apart and the maintenance is doing absolutely nothing about it.
The washing machines and dryers out of order for my entire 2 month stay. My dishwasher literally fell...More
Response from Mark B, Front Office Manager at Staybridge Suites Louisville EastResponded April 11, 2016
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments...More
I stay here at least once a year and have always been pleased. The rooms are comfortable and quiet -- and mine have been spotlessly clean. The breakfast is quite nice and the staff very helpful. Overall a very good value. Highly recommended.
The Staybridge Suites in Middletown you should stay at if you will be here a while and dont want to pay per diem
Its not cheap but its also not ritz Carlton prices.
For those with some spare coin bur not spare hundreds
Booked this stay with points for overnight. I was put in a third floor room which looked great but the air conditioning was out. Guest services was quick at placing me in a first floor room. Wow, what a difference. The first thing I noticed...More
Response from Zach B, Manager at Staybridge Suites Louisville EastResponded August 11, 2015
Thank you for taking time to provide feedback about your recent stay. We would like to apologize for the issues you experienced during your stay. This is certainly not up to our usual high standards. You can be assured that we will take immediate action...More
Response from pioneer186 | Reviewed this property |
Sorry, don't know their pet policy. I don't recall seeing any pets during my stay there, but since they are extended stay, I'm sure they must have some accommodation. They are a bunch of "super" folks there.
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"We were on the first floor in the back. This seemed to be a quieter place to stay."