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Four Points by Sheraton Louisville Airport

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Four Points by Sheraton Louisville Airport
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216 Reviews from our TripAdvisor Community

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Showing 214: English reviews
Redmond, Washington
Reviewed 23 May 2016 via mobile

The hotel is located near the airport but not overly noisy as a result. It is also very close to university of louisville and Churchill Downs. The room was nothing special but was quite comfortable. Pretty well equipped exercise room for those inclined. Hotel pool was indoors and decent size for lap swimming if you prefer.

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Helpful?
Thank P M
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Greetings! Thank you for sharing your experience with us. We are happy to know you enjoyed our close proximity to Churchill Downs, the airport and the University of Louisville. I hope you were able to take advantage of our large, updated fitness center. We can't wait to see you again, soon!

Boise
Reviewed 17 May 2016

We stayed here during the NASP tournament. The hotel is 117 rooms and they were sold out. I think the staff was totally overwhelmed and could not keep up. Rooms were not filthy, but not clean. The breakfast buffet is $10.95 and is on par with a deluxe continental breakfast that is included with most rooms. The bar staff was...

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Helpful?
Thank Kbrey
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Kbrey, Thank you for taking the time to share your feedback regarding your recent stay with us. We are constantly looking for ways to improve our hotel and your comments help us! I appreciate your feedback regarding the buffet. Although Four Points hotels do not offer complimentary breakfast, we do like to have options for our guests. When we have...

Boston, Massachusetts
Reviewed 9 May 2016

My group and I arrived late (around 11pm) after coming from all over the country to start the Bourbon trail the next morning. Checking in was a breeze and maybe took all of 2 minutes. Our room was decently sized and pretty nice for its price point. It was clean, updated and the beds very comfy. The bathroom seemed to...

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Thank Matt C
Knoxville, Tennessee
Reviewed 20 April 2016

The hotel was a good value. The staff was helpful and friendly, and the rooms were clean. The beds were comfortable, and the room was big. The only downside is that, like most hotels, there is not sufficient lighting, and the in-room coffee was gross. Overall, though, we enjoyed our stay. I would recommend this hotel to others.

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Thank Kelly E
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Kelly, Thank you for taking the time to share your experience! We were thrilled to have you. I am glad you enjoyed our signature Four Points Beds and the large rooms! We understand lighting can be an issue and we are upgrading our lighting throughout the building. We look forward to seeing you again soon and sharing our improvements with...

Pittsburgh, Pennsylvania
Reviewed 12 April 2016

We arrived late, 11:30 pm, to our room to find a jacket and suitcase. Someone from the front desk came in and scooped it up, assuring us that no one else would have access to our room. All fine. At 2:30 a.m., we got a call from the front desk saying that the individual had something they urgently needed in...

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Thank airinwagn
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Thank you for taking the time to share your experience with us. I would like to offer my sincere apologies for the issues you experienced during your stay. We hope that we have the opportunity to serve you in the future and make this right. If you would like to speak with me directly, please feel free to contact me...

Jackson, MI
Reviewed 4 April 2016

I stayed here recently for 2-nights on business and it pretty much served my needs. The common areas are clean, the hotel bar and restaurant staff is friendly and the dinner that I had there was excellent. The shower in my room did have some areas of mold in it (slightly) but all in all, it was a good room....

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Thank Thorn054
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Thank you for taking the time to share your experience with us! I am thrilled to learn of your excellent experience in the restaurant. I have shared your comments regarding the issue in your shower with our housekeeping and engineering teams to ensure this is corrected immediately. We look forward to seeing you again, soon!

Toronto
Reviewed 22 March 2016

Rooms: Clean but sparse looking. No luggage caddy, but there is a safe. The shower comes with dispensers for body wash, shampoo and conditioner - a really great idea and environmental too. The also have recycle bin and a small fridge and microwave which is also nice to have (i.e. you can buy a frozen dinner from front desk). On...

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Thank synToronto
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Thank you for your comments regarding your recent stay with us! We look forward to seeing you again, soon!

Saint Louis, Missouri
Reviewed 15 March 2016

Stayed here during a SCG Magic the Gathering tournament at the Convention Center in February 2016. The hotel had an ok location distance wise to the Convention Center, but not really close to much else. It was nice that they had a shuttle, but be prepared to wait for it. Also, while walking to the Convention Center is doable, it's...

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Thank Sarah M
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Sarah, Thank you for your feedback. I am thrilled you enjoyed our extensive bourbon collection and close proximity to the Expo Center. I would like to apologize for the unacceptable breakfast experience you had. We have devoted our resources to creating a new menu and improved staff performance to ensure we deliver the exceptional dining experience our guests deserve. I...

Chebanse, Illinois
Reviewed 12 March 2016

This was my 40th annual trip to the NFMS @ Louisville. We have stayed at this same site, but it was under different chain names in previous years. The facility has been updated somewhat. However, it was apparent the cleaning crew was understaffed for the NFMS event. They also advertised "breakfast available". But again, they were not prepared. The breakfast...

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1Thank Ron L
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Ron, Thank you for taking the time to share your feedback regarding your recent stay with us. I would like to apologize for the major inconveniences we caused during breakfast for you and your group. A delicious, fast meal is extremely important to our travelers. We have created a new menu and provided extensive training to our staff. We look...

Lagos, Nigeria
Reviewed 4 March 2016

This hotel meets the grade as a functional and convenient Starwood offering close to the Louisville airport. A free shuttle is available between the hotel and the airport. The hotel is old, but the rooms are spacious and clean.

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Thank DrJKC
Brandon F, General Manager at Four Points by Sheraton Louisville Airport, responded to this review

Thank you for your feedback! I am glad you were able to take advantage of our free shuttle! I appreciate your comments about the dated rooms. We look forward to showing off our upcoming renovations and hope to share our progress with you soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Derby City Delights. Whether you’re here for business, pleasure, or both, the Four Points by Sheraton Louisville Airport offers a perfect location for exploring the city. Our free airport shuttle will take you to and from Louisville International Airport (SDF), which is about five minutes away. The Kentucky Exposition Center is across the street, and we’re also close to Churchill Downs, the University of Louisville’s sports venues, and downtown’s many attractions.Service with Style. Everything you need or want is here, including a fitness center, pool, spa, business center, and helpful staff to guide you around the hotel and city. Enjoy classic American dishes and drinks at our restaurant and lounge. Our two state-of-the-art function rooms are ready to stage memorable meetings and events.Home away from Home. Our 117 spacious guest rooms are designed to help you relax when you’re on the road. Get a good night’s sleep on a plush Four Points by Sheraton Four Comfort Bed. For your convenience, each room features a refrigerator, microwave, and free extras like wireless High Speed Internet Access and bottled water. ... more   less 

Additional Information about Four Points by Sheraton Louisville Airport

Address: 2850 Crittenden Dr, Louisville, KY 40209-1116 (Formerly Country Inn & Suites By Carlson, Louisville Airport North)
Region: United States > Kentucky > Louisville > Fairgrounds , South Side
Price Range: $151 - $412 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Four Points by Sheraton Louisville Airport 3*
Number of rooms: 117
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Also Known As:
Country Inn & Suites By Carlson, Louisville Airport North Hotel Louisville
Country Inn And Suites By Carlson, Louisville Airport North
Country Inn Louisville
Louisville Country Inn
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Questions & Answers

Here's what travellers have asked, with answers from Four Points by Sheraton Louisville Airport staff and other travellers.
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Questions? Get answers from Four Points by Sheraton Louisville Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Face away from the landing pattering so towards the street vs towards the holiday inn”
 of 5 bubbles fsview11, 1 Feb 2017 | Read review
“The back side, away from the street might be quieter”
 of 5 bubbles CdnWineLover, 17 Dec 2016 | Read review
“good location, close to dinning and Churchill Downs”
 of 5 bubbles wildcat13, 10 Nov 2016 | Read review
“Our room was located at the rear so perhaps that was why it was so quiet.”
 of 5 bubbles Torontotraveller7575, 29 Aug 2016 | Read review
“I loved my room near the elevator.”
 of 5 bubbles 151arleneu, 14 Nov 2015 | Read review
5 of 5