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Louisville Marriott Downtown

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Louisville Marriott Downtown
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826 Reviews from our TripAdvisor Community

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There are newer reviews for Louisville Marriott Downtown
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Showing 820: English reviews
Newark, Delaware
Reviewed 21 April 2015

I stayed at this hotel to attend a trade show in mid-April. I wasn't expecting much, but was pleasantly surprised with my 2-night stay. Obviously, there were a lot of business travelers like me attending the Operations Summit show, so it was a busy time. Check-in was a breeze as there were at least 4 staff members working the front...

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Helpful?
1Thank MarriotMan
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

MarriotMan, Thank you for your feedback and great review! Our team was thrilled to welcome the Operations Summit to Louisville. The staff takes great pride in making impressions with guests like you and we are thankful for your comments. Our banquet culinary team was recently ranked #1 for all Marriott convention hotels in North America so we are glad you...

New Berlin, Wisconsin
Reviewed 15 April 2015 via mobile

Name on reservation was wrong . housekeeping didn't show up on Saturday . employees were polite and friendly.forgot my USB cable.had to buy one.other top hotels provided a loaner.not a big deal.love the location. All in all it was ok

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Helpful?
1Thank dan l
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

dan I, I am sorry to hear that your recent stay with us was not up to your (or our) standards. I will revisit your stay with your teams. Our staff takes great pride in providing exceptional customer service so I apologize that we failed you during your stay. We look forward to serving you again in Louisville. Please contact...

San Francisco, California
Reviewed 10 April 2015

Hotel is nice, Guest Corridors were pretty cluttered, but a lot of check outs I am imagining is why. The staff is not as friendly as they use to be, and all Marriotts beginning to look the same, no distinction any more to the local areas.

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Helpful?
Thank james d
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

james d, Thank you for recent review and feedback about our hotel. Our hotel team prides itself on providing exceptional customer service and I apologize that we did not give that you during your stay. Our recent room renovation does try to incorporate the Louisville area culture (horse murals, Louisville pronunciation signage, bourbon) as well. Take care, Eamon

Reviewed 5 April 2015 via mobile

Hotel is ok and seems to need updating. I have stayed here three years around this time. Least impressed this stay. Hotel left hall trash cans full and running over. Forgot to clean room after 3 reminders. Desk staff was awesome and accommodating. Good location downtown.

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Helpful?
1Thank PhilBlanken
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

PhilBlanken, Thank you for your staying with us recently. While our hotel has been renovated since your last stay, we apologize that it did not meet your expectations. We will revisit the opportunities you mentioned with our housekeeping team to ensure that the areas are cleaned more quickly. I can assure you that our team typically does a great job...

Austin, Texas
Reviewed 2 April 2015 via mobile

As always, Marriott is a consistent experience. Staff is helpful and provides ready assistance. I attended a large conference. Even with hundreds of people, the elevators were quick (makes it easy to run up to your room during short breaks). Catering was good. They have both large and small rooms to accommodate meetings of any size. Easy, quick wireless service....

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Helpful?
Thank JenRaVo
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

Jennifer V, Thank you for your review! Our convention hotel is located in the heart of downtown which is a great destination for meetings. We also have a lot of local information on "off the beaten path" places and would be happy to tell you about a few on your next trip to Louisville. We look forward to serving you...

Akron, Ohio
Reviewed 2 April 2015

My wife and I stayed here on a weekend visit to Louisville. I got a very good rate which included self- parking through the Marriott site so it was a great value. The hotel location is great since you are right downtown and within walking distance of convention center, Yum center, Louisville Slugger museum, Evan Williams Bourbon experience, and Louisville...

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Helpful?
1Thank Amease
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

Amease, Thank you for the great review! We appreciate you taking the time to write about our staff and thank you for allowing us to serve you. You saw a lot of the Downtown area but there are plenty spots to check out. Please let us know your next trip so we can recommend some local places as well. We...

Southold, New York
Reviewed 30 March 2015

Staff very friendly, entry way to hotel was bright & cheery. Room was very clean, plenty of towels etc in bathroom, beds very comfortable, room service was prompt & friendly also. Nice location with Starbucks, Champions Sports Bar/Food and the hotels own restaurant and bar all located within the same building so you don't have to go out if you...

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Helpful?
1Thank Dani1843
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

Dani1843, Thank you for your review and kind words about our staff. We appreciate you staying with us and enjoying Louisville! We are thankful you were able to take advantage of our central location. What was your favorite part of the city? We look forward to serving you again soon. Take care, Eamon

Reviewed 29 March 2015

Concierge Room, 1 King Bed, Concierge Service and paid big bucks for it. I expected to be a quiet room but the customer service agent gave me the room #721 and that the room closest to the elevators . Those 6 elevators are moving all the time and making so much noise. Requested to change room but was denied because...

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Helpful?
Thank gxnx
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

gxnx, I am very sorry to hear about your experience and the lack of service you received. I would be happy to discuss with you personally so we can rectify this situation. Please contact me at your convenience. Thank you, Eamon O'Brien eamon.obrien@marriottlouisville.com

Bardstown, Kentucky, United States
Reviewed 29 March 2015

Stayed on the 14 floor on the south side and had a terrible view of Louisville. If you stay, ask for the north side with a view of downtown Louisville and the river. Room was comfortable, quite and very clean. Was charged $22 for self parking for one night. It is not in walking distance of the Ali Center if...

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Helpful?
1Thank Luke M
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

Luke M, Thank you for staying with us on your recent trip to Louisville. I am sorry that we were not able to give you your preferred view of the river while in town. Please contact us directly on your next trip and we will be happy to give you a better view next time. We look forward to serving...

Florenceville-Bristol, Canada
Reviewed 29 March 2015

This was the perfect hotel. It had all the amenities and was in walking distance of several excellent choice restaurants and night life stops. Great sports lounge with several large screen TV's to catch the game on site. Rooms were spacious and modern. Parking was easy on your own although they offer valet service also. we will be back.

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Helpful?
Thank Scott M
Eamon_OBrien, Director of Sales at Louisville Marriott Downtown, responded to this review

Srcmacrae, What a review! We are humbled by your review and are starting to blush. We appreciate you taking the time to put your kind words on TA and look forward to serving you again soon in Louisville. Thank you, Eamon

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
BLU Italian Grille
BLU Italian Grille
Cuisines: Italian, American
Champions
Champions
Cuisines: American, Bar, Pub
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
The newly-renovated Louisville Marriott Downtown is ideally located in the heart of Louisville, connected to the Kentucky International Conference Center via a skywalk, and is nearby many of Louisville's premier business and leisure destinations including the KFC YUM! Center, the 4th Street Live entertainment district, the Muhammad Ali Center, the Louisville Slugger Museum, and Churchill Downs. Guests staying at this 4-star hotel enjoy the luxurious amenities including an onsite Health Club, Indoor Pool, and Concierge Lounge with VIP service. Champions Sports Bar and Blu Italian Grille are onsite for delicious dining options for dinner, or start your day off with a signature Starbucks Coffee. Choose the Louisville Marriott Downtown for your next trip to Bourbon Country. ... more   less 

Additional Information about Louisville Marriott Downtown

Address: 280 West Jefferson, Louisville, KY 40202
Region: United States > Kentucky > Louisville > Central Business District
Price Range: $263 - $551 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Louisville Marriott Downtown 4*
Number of rooms: 617
Reservation Options:
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Also Known As:
Marriott Louisville Downtown Hotel Louisville
Louisville Marriott
Hotel Style:
#4 Luxury Hotel in Louisville
#7 Business Hotel in Louisville
#7 Romantic Hotel in Louisville
#17 Family Hotel in Louisville
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Questions & Answers

Here's what travellers have asked, with answers from Louisville Marriott Downtown staff and other travellers.
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Questions? Get answers from Louisville Marriott Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Downtown view if requested”
 of 5 bubbles jwcorbett, 21 Mar 2017 | Read review
“Our northside room gave us a decent view of the Ohio River.”
 of 5 bubbles scottdean, 13 Mar 2017 | Read review
“Stay away from the elevators. Lots of loud drunk guests coming home late.”
 of 5 bubbles Mom_to_Zoe, 10 Mar 2017 | Read review
“We had a view over the city which was nice.”
 of 5 bubbles 580marthas, 20 Feb 2017 | Read review
“Workout facilities are on the third floor if that's important to you.”
 of 5 bubbles joehA3597MG, 2 Feb 2017 | Read review
5 of 5