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Hilton Garden Inn Louisville Downtown

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Traveller (68)
Room & Suite (52)
Dining (7)
Overview
  • Excellent62%
  • Very good21%
  • Average8%
  • Poor5%
  • Terrible4%
Travellers talk about
“rooftop bar”(56 reviews)
“front desk”(132 reviews)
“henry clay”(8 reviews)
AMENITIES
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Airport Transportation
Room Service
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Hilton Garden Inn Louisville Downtown
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn Louisville Downtown
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
Aug. 1Aug. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (795)
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Traveller rating
477
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32
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477
166
70
45
32
Show reviews that mention
All reviewsrooftop barfront deskhenry claygreat hoteltop floorwithin walking distanceparking garagethe shuttle driverfourth street livegreat weekendlouisville downtownrestaurants and barsi highly recommend this hotelconvention centermercurybaileyty
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1 - 5 of 790 reviews
Reviewed 3 days ago

Great stay and good location to every thing Louisville! The front desk staff has to be the most helpful, caring staff I have ever come across. Even the maintenance guy was friendly, and he was very busy.

Review collected in partnership with Hilton Garden Inn
Thank lstpelican
Response from Simone L, Guest Relations Manager at Hilton Garden Inn Louisville DowntownResponded yesterday

Dear lstpelican: Our team members are the Epitome of the Southern Hospitality. I am glad we were able to deliver an outstanding experience. Please come back anytime!!! Sincerely,

Hotel's Favourite
Reviewed May 21, 2018

The room was clean, the TV was above expectations, and the AC worked perfectly. The exceptional part of my hotel experience was the customer service. Shortly after check-in, I received a text from Simone checking in on how the room was- this was a nice...More

1  Thank Andrew F
Response from Simone L, Guest Relations Manager at Hilton Garden Inn Louisville DowntownResponded May 22, 2018

Dear Andrew F: Thank you so very much for this review. Our Goal is to make every stay better and brighter and I think we just did! We believe in creating everlasting memories. Please come back anytime !!! Sincerely, Simone Lavery

Reviewed 4 days ago

UK travellers on a one night stay en-route to Nashville. Very friendly staff (see title). Helped us out on a few things. We wanted to visit the Conrad House and they offered us the courtesy bus, nice touch. The driver was very friendly and picked...More

Thank Kenneth111
Response from Simone L, Guest Relations Manager at Hilton Garden Inn Louisville DowntownResponded 3 days ago

Dear Kenneth111: Our team members are the Epitome of the Southern Hospitality. We are down to earth. The parking is operated by a third party and although our location is very prime there is no free parking in the downtown area. So you know we...More

Reviewed 1 week ago

I am staying at the Hilton Garden Inn Suites in downtown Louisville, Ky Much to my chagrin this time because I have stayed here many times before This has been a horrible stay. The couch in my room smells like wet dogs slept on the...More

Review collected in partnership with Hilton Garden Inn
Thank Cedrick C
Response from Simone L, Guest Relations Manager at Hilton Garden Inn Louisville DowntownResponded 1 week ago

Dear Cedrick C: Please accept our most sincere apologies for not delivering the service you deserve. Rest assured that this is an isolated occurrence and we will make sure that it does not happen again. Thank you for bringing it to our attention. Would you...More

Reviewed 1 week ago

We have stayed here multiple times since April. We travel to Louisville for medical treatment. All of the staff are kind and the most accommodating. We love thelocation too. Easy walking distance to dining and entertainment.

Review collected in partnership with Hilton Garden Inn
Thank slkdeatherage223
Response from Simone L, Guest Relations Manager at Hilton Garden Inn Louisville DowntownResponded 1 week ago

Dear slkdeatherage223 : Thank you so very much for this great review. We are looking forward to serving you again. Sincerely,

View more reviews
About
Description
Located in the heart of downtown, steps from 4th Street Live, adjacent to The Mercury Ballroom and Palace Theatres. Walking distance to all downtown attractions including distilleries, Museum row, ...More fantastic restaurants and more. Less
Hotel class
Contact Information
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Room Service
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Banquet Room
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting Rooms
Microwave
Refrigerator in room
Self-Serve Laundry
Shuttle Bus Service
Pool
Beachfront
Free Parking
Spa
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (68)
Room & Suite (52)
Dining (7)
Business Centre & Event Rooms (11)
Questions & Answers
Ask a question
Ben F
April 19, 2017|
AnswerShow all 4 answers
Response from Travis K | Reviewed this property |
Hilton members it is free or you can buy a room rate that includes it. From what I recall it was $15-20 per person but it is a substantial breakfast; cooked to order.
0
Votes
Honey D
January 13, 2017|
AnswerShow all 4 answers
Response from Sharon C | Reviewed this property |
I believe they do. But call the hotel and double check with them.
0
Votes
Room Tips
"Hsndicap was close and nice room"
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"Ask all questions before booking because what they advertise and what they actually do are two different..."
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"Get a room at the end of the hall, very quiet!"
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"Don't stay on the 7th floor. That did not save us from street or restaurant noise."
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