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The pictures online don’t look like this dump. The whole place wreaks. It’s like stale cigarette smoke. It’s extremely outdated. I found someone’s leftover food inside the dingy fridge when I arrived with my kids. It was an A&W bag. So gross.
There is no...More
1 Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Louisville - HurstbourneResponded 3 weeks ago
Thank you for being our guest and for taking time to leave feedback. We are sorry you had such a disappointing experience. We have shared your concerns with our management team, and we will take appropriate actions to make sure these issues are properly addressed....More
I stayed at this ESA location for 7 weeks from June to August. I was working on a project at the Ford Truck Assembly Plant just a few miles away.
The location is quiet, well kept and a good value.
I worked night shift and...More
Thank Harry S
Response from 00esa, Manager at Extended Stay America - Louisville - HurstbourneResponded 3 October 2017
Harry, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are so delighted to read that you loved the great value we offer for the price and our convenient location which was perfect for your...More
This may be my first 1-star rating out of more than 250 reviews. As many other reviews mention, this hotel is awful.
Pool: this first picture that is shown for this hotel is a picture of a nice pool. It was one of the reasons...More
2 Thank TwoWas
Response from 00esa, General Manager at Extended Stay America - Louisville - HurstbourneResponded 26 June 2017
Thank you for the feedback about your stay at our hotel. We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations in several ways. Your comments will help us as we continually improve our...More
My husband used Hotels.com to book two rooms for our family, during a weekend trip to Churchill Downs. He chose this location because it claimed to offer free wifi, a continental breakfast (a meaningful consideration, for our relatively large group), and a pool. As I...More
3 Thank Jeannine V
Response from 00esa, General Manager at Extended Stay America - Louisville - HurstbourneResponded 7 June 2017
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Terrible! We checked in around 8pm and went upstairs to our room. When we turned down the sheets there was a few long black hairs in the bed. When we went into the bathroom the same long hairs were on the wall near the garbage...More
5 Thank grdovicjanet
Response from 00esa, General Manager at Extended Stay America - Louisville - HurstbourneResponded 13 May 2017
Thank you for your feedback. It was troubling to read about your experience at our hotel. This is not the impression we like our guests to have when they select our hotel for their lodging needs. We are committed to delivering the most excellent service...More
US$73 - US$118 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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