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Extended Stay America - Louisville - Dutchman

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58 Reviews from our TripAdvisor Community

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Showing 58: English reviews
Start your review of Extended Stay America - Louisville - Dutchman
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Atlanta, Georgia
Reviewed 4 weeks ago

Is really a breath of fresh air when you walk into a hotel and your are greeted with a smile. The Manager on duty Mr. Diaz was so courteous, helpful I was not sure of how to get to my meeting next morning, he offered to print directions, he helped me with wi-if so I would have access to all...

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Helpful?
Thank paolagutierrez0629
Manager_11525, Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Your feedback is important. Thank you for sharing your comments. We are pleased to see our manager was able to assist you so well during your stay and that he made a good impression through excellent customer service. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

San Diego, California
Reviewed 7 November 2016

Comfortable with my decision for an extended stay. Secure, Service, Serene, at a sincere budget price. Interstate, Hospitals, Restaurants, Shopping, Repair within a distance. All with unconditional, genuine customer service

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Helpful?
Thank se026006
Manager_11525, Manager at Extended Stay America - Louisville - Dutchman, responded to this review

It is so rewarding to see you had an excellent stay at our hotel. Reading about the great customer service you experience and that you favored our convenient location is satisfying. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Zephyrhills, Florida
Reviewed 30 September 2016

Its not that the room was small( queen bed, table, 2 chairs) or the bathroom was not adequate (JUST) or that it was bordering on shabby, or that the cable tv was less than good. No. What drives this poor review is the WIFI: when it takes more than a half hour to load a common page, this will definately...

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Helpful?
Thank George M
Manager_11525, Manager at Extended Stay America - Louisville - Dutchman, responded to this review

Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay was not to our company’s high standards. As this hotel’s assistant general manager, I can assure you that I have used your survey as a training tool to coach our staff to ensure that we continually work to improve our hotel, so I...

merriville
Reviewed 29 July 2016 via mobile

Even was in the new renovated room. Found BED BUGS crawling on me. Manager said "it's summer, it's happens" then claimed there were not any, even as I'm presenting one to them in a cup!!!! Room renovated was a paint job as the furniture is still old and beat up. They did offer me another room, as long as I...

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Helpful?
1Thank scottlC2471UC
Manager_11525, Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review for our hotel and wanted to take a moment to personally respond. I was very disappointed to see that you did not enjoy your stay with us and the terrible customer service you received. We immediately remove the room from service and called in a contractor to take all steps necessary to address...

Reviewed 9 July 2016 via mobile

One week room was ok they were remodeling rest of facility. My toilet was broke for 5 days. The kitchen was not fully equipped. The shower curtain was covered in mold and was stiff hadn't been washed had to remove it and exchange it myself. Would not recommend for family trip at all.

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Helpful?
Thank Courtney D
Reviewed 22 May 2016 via mobile

The staff was great the general manager kim was soooo helpful and kiya made me feel right at home wont stay no where else in Louisville the house keeping was immaculate thanks for the great service:*)

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Helpful?
Thank Jdaniels123
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

The staff and I read your comments about your stay with us. I’m so pleased to read that you had a wonderful experience and enjoyed all of the convenient amenities our hotel has to offer! I truly appreciate your kind comments about our friendly customer service and will be sure to share your feedback with the entire team. The staff...

Saratoga Springs, New York
Reviewed 19 May 2016

Nice short stay .room was clean but whole place needs upgrading which the manager said is happening this year. Staff was very nice and accommodating. You have to bring towels down and exchange at front desk or pay more for daily service. Good restaurants right across street.

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Helpful?
Thank barbjcass
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly customer service and comfortable rooms. I will be sure to share your great feedback with the entire team!...

Reviewed 10 April 2016 via mobile

Stayed here for one night. It is old and run down. It was clean enough. The bed was hard and we were put in a smoking room by Hotwire. We didn't pay a lot so that made it okay but I wouldn't choose to go back. It is close to restaurants and shopping. Don't try this one if you expect...

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Helpful?
Thank Madymik
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the condition of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I will be working with our maintenance engineer to improve our standards and I will...

Reviewed 15 March 2016 via mobile

Flew in from Minnesota fora interview and needed a place from Thursday to Sunday to stay in Louisville. The location couldn't be more ideal near food, gas, etc. Room was solid like the size what I needed all the basics. Front desk staff was quite friendly, and the room was quiet what else do you need? One of the oldest...

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Helpful?
Thank Nate W
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

I want to thank you for taking the time to post a review of your stay. I’m thrilled that we were able to accommodate your needs with a home away from home experience! I truly appreciate your kind comments regarding our friendly customer service, convenient location, and our reasonable rates. Once more, thank you for posting your review. We look...

Georgetown, Kentucky
Reviewed 15 March 2016

The front desk person was very nice. The area was quite. The room was clean. Fast check in and out time. Close to restaurants and stores. Tv's were up to date. Bed was comfortable. Good all around stay.

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Helpful?
Thank patricia t
Manager_11525, General Manager at Extended Stay America - Louisville - Dutchman, responded to this review

The staff and I read your comments about your stay with us. I’m so pleased to read that you had a wonderful experience and enjoyed all of the convenient amenities our hotel has to offer! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Louisville - Dutchman

Address: 6101 Dutchman Lane, Louisville, KY 40205
Region: United States > Kentucky > Louisville > East Louisville
Price Range: $95 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Louisville - Dutchman 2*
Number of rooms: 120
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Also Known As:
Extended Stay America Louisville
Extended Stay Louisville
Louisville Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Louisville - Dutchman staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for your needs. (Non smoking, 1st floor)”
 of 5 bubbles paolagutierrez0629, 25 Jan 2017 | Read review
“Third Floor - Decide : To be grounded, slightly elevated, and or I can conquer at this level (smile)”
 of 5 bubbles se026006, 7 Nov 2016 | Read review
“Double bed room small. Would request queen double”
 of 5 bubbles barbjcass, 19 May 2016 | Read review
“Go anywhere else”
 of 5 bubbles lorimU7260OS, 12 Aug 2015 | Read review
“Ask to see the room before you check in.”
  • This dresser has seen better days... decades ago!
 of 5 bubbles lloydw219, 16 Jul 2015 | Read review
5 of 5