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BEST WESTERN Richmond Hotel

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304 Reviews from our TripAdvisor Community

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Showing 304: English reviews
Warsaw
1 review
Reviewed 2 days ago NEW

We were treated very kindly by everyone, those at the front desk, cleaning the rooms and in the breakfast area. The room was in excellent condition and very comfortable. The pool area air temperature was very warm and not freezing as it is in other hotels. The water was also warm. A nice touch was that the towels were on... More 

Review collected in partnership with this hotel

Helpful?
Thank denlamar2
Greenville, South Carolina
1 review
Reviewed 5 days ago NEW

Room, breakfast, and especially service were excellent. Clean with updated touches. Kim at the front desk was very helpful, and the staff at breakfast were amazing. Only complaint is that there is no bathroom at the pool area.

Review collected in partnership with Best Western

Helpful?
Thank robertkQ1309OB
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Robert, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay enjoyable. We have taken your suggestion of a bathroom in the pool area under advisement. Please come back and see us in the future! More 

Columbus, Ohio
2 reviews
Reviewed 2 weeks ago

While the decor is somewhat dated, the hotel was very clean with comfortable beds. The staff at the hotel were exceptionally friendly and welcoming. The rates are modest for a hotel along a major interstate highway.

Review collected in partnership with this hotel

Helpful?
Thank jpmueller99
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Come stay with us again and you will find a friendly staff that provides clean and comfortable rooms every time! More 

1 review
Reviewed 3 weeks ago via mobile

Checked in, service was exceptional. Got to the room to find the bathroom dirty, floors not evwn vacuumed. The only thing clean was the bed sheets. The beds were horrible, woke with horrible back ache. We couldn't switch rooms and everyone was booked :(

Helpful?
Thank alanna242
Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review

Alanna - I am terribly sorry for your experience as this is not the product that we want any of our guest's to experience! Hopefully we made this right for you, however, if you still feel unsatisfied you can contact me directly at bestwesternrichmond@gmail.com. I do hope that you will give us another try and continue to stay with Best... More 

Chatham, Ont, Canada
1 review
Reviewed 3 weeks ago

This was one of those much better than expected experiences. For once everything, and I mean everything, was better than expected. The people, the building and facilities and the food. And I am not usually that easy to please.

Review collected in partnership with Best Western

Helpful?
Thank Brian D
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Brian, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We are very pleased to hear that we exceeded your expectations. We appreciate you and your business! Please come back and see us again in the future. You will receive the same great service, hot breakfast buffet and clean,... More 

1 review
Reviewed 4 weeks ago via mobile

worse hotel I've stayed in. At check in the guy at the front desk George down grades us and treated us like we wasn't worthy of staying there. Our sheets in our room was stained and had hair on them and we was told there was no housekeepers and they was full so there was nothing they could do. And... More 

Helpful?
Thank tim s
Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review

Tim - As the manager of the hotel, I am horrified at the reading of your review and this is not the product that we offer here at our hotel! I do wish you would contact me directly at bestwesternrichmond@gmail.com regarding your experience so we can work to correct the issue. In regards to your breakfast experience, this should have... More 

Bowling Green, Ohio
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 weeks ago

Very nice hotel, would recommend to others. I am very particular about my hotel room being clean (because of a health issue) and comfortable, this was all of that compared to other hotels on our trip. I also feel that a good hot breakfast is important, too. This hotel was also secure; a great plus.We will return to this hotel... More 

Review collected in partnership with Best Western

Helpful?
Thank 36sandran
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Happy Guest, Thank you for giving us a great rating and for recommending our hotel to other travelers. I will be sure to let our housekeeping staff know how much of an impact they made on your experience. We are glad that you enjoyed our full hot breakfast buffet! We look forward to having you as a guest again... More 

Bluffton, South Carolina
Level Contributor
218 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 21 October 2016 via mobile

We stayed here last night after driving up from South Carolina. Looking for reasonably priced place with good reviews, close to I-75, hot tub and free hot breakfast. This is not easy to find but this hotel met all those requirements and more. Easy access to I-75, plenty of parking. Kim at the desk was very friendly and helpful (suggested... More 

Helpful?
Thank bunnyyoop
Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Valued Guest - Thank you for a spectacular review!! So many wonderful mentions about our hotel including our pool/hot tub, clean rooms and great breakfast!! We are thrilled to be your go-to place on future trips!! We look forward to seeing you again soon!! More 

Ghent, United States
1 review
Reviewed 21 October 2016

This is a great hotel. I've always been pleased with Best Western hotels. I was surprised with the quality of this hotel in particular because the price is so low! Breakfast was awesome- great for kids- and the room was terrific. The entire hotel was really a great bargain! And- you're near gas stations, shopping, restaurants. Great location!

Review collected in partnership with Best Western

Helpful?
Thank Jill H
Matthew V, Manager at BEST WESTERN Richmond Hotel, responded to this review

Jill - We appreciate such a great review and your loyalty to Best Western Hotels!! As you found out, our hotel works hard to make sure we deliver what Best Western guests expect!! We are pleased to hear you enjoyed your stay, our location and got a great rate on your room!! Please come back and see us!! More 

Englewood, Ohio
Level Contributor
5 reviews
Reviewed 18 October 2016

The only thing was we could not check into our room when we were ready to but otherwise everything was fine. We had to come back later to check in. But the room was nice and clean. Coffee was hot in the lobby

Review collected in partnership with this hotel

Helpful?
Thank scraptyler
Cynthia W, Front Office Manager at BEST WESTERN Richmond Hotel, responded to this review

Dear Happy Guest, Thank you for giving us a perfect rating and positive feedback. We appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry that we were unable to provide you with an earlier check-in. We try to accommodate everyone by allowing them to check-in regardless of their arrival times, but... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Laundry Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Best Western hotel is located in the historical town of Richmond, Kentucky, and is right off of Interstate 75. Our prime location puts us 0.5 Miles from Eastern Kentucky University (EKU), and 0.3 Miles from our new shopping center, which includes Cinemark Movie Theatre, great restaurants, shops and more. Besides shopping and the movies, we are also located close to many historic sites, as well as other activities such as horseback riding, water parks, or performances at EKU's Center for the Arts. Our 80 rooms hotel has two floors, and an assortment of clean, cozy room types to fit each guest needs. All rooms in our hotel are interior rooms and can only be accessed with a room key, for your convenience and safety. Also, we also provide free parking. We offer a deluxe breakfast that serves a variety of items every day such as biscuits and gravy, sausage, eggs, fresh made waffles, fresh fruit, assorted danish, bagels and creme cheese, hot and cold cereals, assorted juices, milk and coffee. Finally, our indoor pool is open from 7:00 AM to 11:00 PM daily, our hot tub/spa is also in this area, and our Fitness center opens 24 hours a day, 7 days a week. ... more   less 

Additional Information about BEST WESTERN Richmond Hotel

Address: 100 Eastern Bypass, Exit 87-of I-75, Richmond, KY 40475
Region: United States > Kentucky > Richmond
Price Range: $102 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Richmond Hotel 2.5*
Number of rooms: 80
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Richmond Hotel staff and other travellers.
7 questions
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Danville, Kentucky
Berea, Kentucky
9 months ago
Nerja, Spain
6 months ago

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Questions? Get answers from BEST WESTERN Richmond Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms were very neat and clean”
 of 5 bubbles 15donaldw, 5 Oct 2016 | Read review
“Mattress could be a little softer”
 of 5 bubbles 732cathyg732, 4 Oct 2016 | Read review
“No additional comments”
 of 5 bubbles billr166, 3 Oct 2016 | Read review
“No elevators. Only 2 stories. Te to stay on first floor if you have heavy luggage. ”
 of 5 bubbles tg7827, 26 Sep 2016 | Read review
“If you have kids you might want to request closer to the pool.”
 of 5 bubbles gmberry2, 13 Sep 2016 | Read review
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