Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Located in Shelbyville,KY, the Best Western Shelbyville Lodge is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Wow, what a great place to stay overnight. Parked right outside room. Check in area updated and very inviting. Beds are so comfortable. Room very clean. AC worked great. Bathroom clean. Great breakfast. Would stay here again most definitely!
Read more
Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We were in the area visiting friends and chose this hotel soley because they allow dogs. We liked that there was plenty of grassy area for potty breaks and a waste receptacle for convenience. The rooms were fine. Not the best, not the worst. Beds were firm but comfy enough with plenty of pillows. We stayed 2 nights and housekeeping did a good job cleaning up and remaking beds. We didn't like that they only provide 3 towels for 4 people, but that's minor. The biggest turnoff for this hotel was probably the noise. I don't know what was going on in the room above us, but the constant heavy walking back and forth went on at least until 1am. There was also slamming doors waking us up throughout the night. Not to mention the sketchy people sitting in the parking lot blasting music for over an hour directly outside our window. If we find ourselves back in the area, we will most likely find another place to stay.
Read more
Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The pool needed vacuuming (Algae residue on the steps and pool floor) which creates a slick surface (not good from a liability standpoint), and breakfast was a hot mess. It appears the hotel is required by corporate to cordon off the breakfast bar, and have a single employee great each person a plate, one at a time. How you can do oatmeal, cold cereal, waffles, syrup, etc in a manner that appeases the requester is a mystery. Plus, it took too long, even with only a few families waiting, and our family opted to go elsewhere to feed the kids. This policy is, in my opinion, wrongheaded and a waste of business resources - no other hotel chain that I'm aware of does it like this anymore. Otherwise the staff was fine, and checkin/checkout was easy.
Read more
Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Desk, General Manager at Best Western Shelbyville Lodge
Responded Jul 19, 2021
Dear David, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 502 633-4400. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The shear curtains had mold on it. The room felt very humid even with the bathroom fan running. There was leftover food in the fridge and long hairs in the beds and bathroom. Doesn't seem like they clean the rooms well. Beds are older spring mattresses. Hallways all smell like mothballs. Pool is rusty and had lots of bugs and dirt in it. The breakfast was ok but the coffee machine was broken the second day. They charge you $250 if you take any food back to your room but the rooms have a microwave and fridge so I was confused if we were allowed to even eat in the room. We did not feel relaxed at all with the strange rules.
Read more
Review collected in partnership with Best Western
Date of stay: September 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We reserved the room 5 mos. in advance, since local H.S. Graduations were scheduled for the time of our visit to Shelbyville. Despite COVID issues, we decided to visit family and retained our reservation. The room was clean and comfortable. Although our room had not been visited by Housekeeping when we returned the next evening, we did not complain. However, after the second night, and still no housekeeping, we went to the desk to request service. We were told that the "Do Not disturb" card was on our door (not true, because I double checked to make sure it was not--after no services the previous day) and that the maids usually finished by 11 a.m. Little did we know that management/housekeeping staff only opted to cater to folks that left by 10 am. During our 5 night stay, we vacated the premises by 11 a.m. every day. The Manager at the desk was rude and she was also argumentative. "it's all your fault" is a poor strategy for resolving conflicts. It is in fact, very poor treatment of your guests. If that is standard policy, then guests with more than a one night stay should be informed when registering! In our many travels, we have never experienced such policy. It should also be noted that there is a $50 refundable "Security Deposit" charge at this Best Western on arrival. Despite the fact that there were no issues with our room when we checked out, over a month has passed, we have not been credited.
Read more
Date of stay: June 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This is an older building which was solidly built-- which meant it was more insulated and quiet. We didn't hear footsteps in the halls or slamming doors which we usually find disturbing at many hotels. There was grassy areas nearby for our dog. Our room was clean and comfortable. The pool was very refreshing. The breakfast included scrambled eggs, biscuits & gravy, pastries, juice & coffee. The staff were very pleasant and helpful.
Read more
Review collected in partnership with Best Western
Date of stay: June 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Front Desk, General Manager at Best Western Shelbyville Lodge
Responded Jul 6, 2021
Dear Guest, Thank you for writing review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 502 633-4400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Naresh Krishnani General Manager Best Western Shelbyville Lodge
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Recently remodeled and pool area still being completed. Comfortable beds, single cup coffee maker in room. The refrigerator and microwave were an unexpected surprise. As with most rooms today, if you want daily washcloths and coffee you have to find someone and ask. The free breakfast had a nice variety and an outdoor seating area. A great way to start the day.
Read more
Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Long story short, I booked online with a company card and when I got there they would not accept it since it didn’t have my name on it. They canceled and rebooked all within 15 minutes. I stayed for two nights and was charged a third night as a fee for the problem and the manager/owner, Sunny, wouldn’t respond to the issue, wouldn’t call back hotels.com, and dodged any attempt to rectify the issue. I basically spent $150 per night just to stay in some crappy hotel. 0.0
Read more
Date of stay: November 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from sunny patel, General Manager at Best Western Shelbyville Lodge
Responded Nov 13, 2022
Dear Zach First of all thank you for taking an time to review us Very first thing you booked the reservation from expedia which is prepaid reservation // you booked it to third party reservation and upon asking your cc for check in for incidental you said you dont have // we offer you credit card authorization form or canary to make sure we are secured to collect your incidentals from your company credit card which you really denied with front desk at check in // you go ahead and booked another night prepaid on same day with third party and then you gave us your personal credit card for incidentals . How was that not possible at very first time when we check in . it is completely guest responsibility for any modification , upgrade , cancellation of reservation if its booked from third party , we always have uniform policy all over the online platform for OTA ( online travel agency ) .however for your knowledge . we also did call expedia and speak with rep name amber and we also explain her about uniform and equality of policy for all guest as well as for our employees Again apologize for inconvenience Hope to see you next time
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
BEWARE Misc Fee This hotel charged me a $50 fee, the manager would not return my calls to provide explanation of fee or refund my money. There was no reason to charge a fee as room was left in order Find another place to stay, check your receipt for fees before you leave
Read more
Date of stay: August 2024Trip type: Travelled solo
Room Tip:Â Find another place to stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I wanted to see Louisville, but all the hotels were extremely expensive (it wasn’t even derby week!) So I ended up 33 miles East in Shelbyville. This is an older motel, but it is very well kept. The Parking lot is clean with plenty of parking. My room was spacious with a large counter in the large bathroom. The bed and TV were acceptable but nothing special. There was a slight sewer smell in the bathroom, there might have been a venting problem. The pool area was beautiful, but the water cold and the pool was actually closed for swimming. But you could sunbathe if you wanted. You can walk to an Arby’s to the north of the hotel or McDonalds to the south. Most of the guests appeared to be transient workers, but they were very nice and friendly. I would stay here again.
Read more
Date of stay: October 2022
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Shelbyville area.
PRICE RANGE
C$124 - C$159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western shelbyville, shelbyville best western
LOCATION
United StatesKentuckyShelbyville
NUMBER OF ROOMS
79
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
