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BEST WESTERN Shepherdsville

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BEST WESTERN Shepherdsville
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334 Reviews from our TripAdvisor Community

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Showing 330: English reviews
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Glasgow, Kentucky
Reviewed 5 days ago NEWvia mobile

Great stay. Good breakfast many items. Plenty of parking. Friendly staff. Great price Wife has a medical issue so they gave us 1st floor room. Refrigerator, microwave in the room. The rooms was modern and great shape.

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Helpful?
Thank EBFirefighter
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks for your kind comments regarding your stay with us. It is always a pleasure to serve nice people like yourselves. We hope to see you again, soon.

Lake Forest, Illinois
Reviewed 5 days ago NEW

We have been strict Hampton Inn customers for some time now. We couldn't locate a Hampton Inn on our way back to Chicago from Disney World so we decided to stay at the Best Western in Shepherdsville. The room was clean, updated and well appointed however the best part of the stay was the delightful gentleman that checked us in....

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Helpful?
Thank Mary L
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks for staying with us, and for your kind comments regarding our front desk service representative, Chris. He is an excellent employee, and a hopefully representative of all our employees. Our guests are No. 1, and the fact that he made you feel this way makes us happy. I will pass along your comments to Chris, and thanks again for...

Clifford
Reviewed 1 week ago

Stayed here recently while traveling. The rooms were very nice. Loved the shower pressure!! Stupid little pillows on the bed....I hate trying to sleep on them, they are like throw pillows.....I have complained in other BW reviews I have completed about their pillows....irritates me everytime I walk into one of this chains rooms to find these are what they want...

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Helpful?
Thank mamajocham
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

I am so sorry that you do not like the Best Western mandated pillows. They are actually quite popular with many guests, and we actually have several who have requested information on where they can buy them. As with anything though, I guess it is a matter5 of opinion. I certainly understand your position, and sincerely hope that you will...

Louisville, Kentucky
Reviewed 1 week ago

Spent over $500 On 5 nights. I had a medical emergency and overslept on my last day. I was escorted out by the police. After they came into my room and watched me pack. I have never been so humiliated and embarrassed. I am a 58 yr old man and I left in tears. Shame on you best western.

Review collected in partnership with Best Western
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2Thank charlescE431QO
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

As we responded on your prior bad reviews, you and your fellow guest are both aware of what incident took place to warrant removal by law enforcement from our facility and we will not , for legal and moral reasons, argue it here. We are sorry that our relationship ended in a negative fashion, but the rules and regulations of...

Reviewed 3 weeks ago

I've stayed at this property many time over the past years, while in the area to visit family or events at the Kentucky Fairgrounds in Louisville. It is easy to find and get to since it is located right at an I-65 exit. Nice people who are anxious to help. The breakfast is always good. I recommend the hotel.

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Helpful?
Thank Owen K
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thank you for your comments and continued loyalty. We are proud to have served you.

Mundelein, Illinois
Reviewed 17 January 2017 via mobile

Nice clean none smoking place. Friendly and a large parking lot to park my RV trailer. There's a retro Dennys Dinner just across the parking lot. The serve free hot continental breakfast here at the motel. Can't go wrong staying here.

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Helpful?
Thank DDSanti
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks for staying with us and for your kind comments. Please come again.

Paducah, Kentucky
Reviewed 5 January 2017

Love this hotel stay there often for business always clean and always super nice to the customer. The rooms r always clean and smell good. The breakfast is wonderful and always hot. The stuff is always very friendly.

Review collected in partnership with Best Western
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Helpful?
Thank L8502BJleet
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks for the wonderful comments. We strive to maintain regular repeat guests, and the only way to achieve this is through continuous quality and consistently great guest service. Satisfied guests like you are what we strive for. Thanks for staying, and for taking time to let us know we are appreciated.

Reviewed 5 January 2017 via mobile

Clean friendly motel staff is very helpful rooms are large, brightly lit, beds are comfortable, clean bedding, bathrooms are spotless microwave fridge, coffee makers in rooms, would recommend this motel Denny's restaurant next-door convenient gas station within walking distance easy access from I 65

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Thank Aquapatio
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thank you for taking the time to write your kind comments regarding the quality at Best Western Shepherdsville. Please visit again soon.

Hudson, North Carolina
Reviewed 5 January 2017 via mobile

Simply the Best place to stay around Louisville area. I have stayed here for years on business it has become like a second home for me. The people here are just the greatest! Especially Jeanine at the desk. She knows what days we are normally there and helps me keep reservations for both trucks up to date(even when I forget...

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Helpful?
Thank Richard R
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks so much for your kind comments and your loyalty to our hotel. We appreciate out truck drivers and strive to provide them the quality, value pricing and service their hard work deserves. I will pass on your comments regarding our Front Desk Manager Jeanine to higher authority, and on behalf of her and all our staff, thanks again for...

Reviewed 4 January 2017 via mobile

It is located with easy on and off exit on 65. Dogs are allowed. Denny's is within walking distance. Hot breakfast included eggs and sausage. Bed was comfortable. The staff was friendly and helpful. I would stay here again.

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Helpful?
Thank Orangebeach1
Doug S, General Manager at BEST WESTERN Shepherdsville, responded to this review

Thanks for your recommendation and we hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Room Service
  • Self-Serve Laundry

Additional Information about BEST WESTERN Shepherdsville

Address: 211 S Lakeview Drive, Shepherdsville, KY 40165-7128 (Formerly BEST WESTERN PLUS South)
Region: United States > Kentucky > Shepherdsville
Price Range: $117 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Shepherdsville 2.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
Shepherdsville Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Shepherdsville staff and other travellers.
3 questions
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Union, Missouri
West Pittston, Pennsylvania, United States

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Questions? Get answers from BEST WESTERN Shepherdsville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take your favorite pillow with you.”
 of 5 bubbles mamajocham, 13 Feb 2017 | Read review
“first floor around the 130 numbers”
 of 5 bubbles DanK984, 10 Oct 2016 | Read review
“Were on the first floor, they were sold out nearly and I heard no tv noise or people stomping around on the floor above.”
 of 5 bubbles kimw334, 2 Oct 2016 | Read review
“We were on the first floor and loved it.”
 of 5 bubbles T3518WGkarenr, 23 Jul 2016 | Read review
“We were on the second floor. No problem with noise. We used the stairs, did not use the elevator.”
 of 5 bubbles juliemP5486ZT, 27 Jun 2016 | Read review
5 of 5