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Do not injure yourself on their property. All the way to regional manager and IHC customer service. Slippery tiles in pool area. Use stairs as elevator was being serviced shortly after we left. It could not manage more than 2 people without feeling like it...More
1 Thank mellon53
Response from IHGCare, Guest Relations Manager at Comfort InnResponded 24 September 2014
Thank you for taking the time to review our property. I’m very sorry to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your stay...More
I'm a platinum member and reserved a room with a refrigerator and microwave. When I walked in I noticed right off something wasn't right. Another guest is walking up from the room areas with a suitcase and tells Sam there is someone in his room!...More
Thank Richard H
Response from IHGCare, Guest Relations Manager at Comfort InnResponded 22 September 2014
Dear Richard H,
Thank you for being an IHG Rewards Club Platinum Elite Member and taking the time to leave feedback. It is regrettable to read that you did not enjoy your overall stay. I have sent you a private message in order to obtain...More
I am a Priority Club member and regularly stay at Holiday Inn Hotels. Unfortunately, this HI Express in Winchester, KY did not meet the quality I have come to expect from IHG hotels. The person who greeted me was unenthusiastic. Overall, the hotel has a...More
Response from IHGCare, Guest Relations Manager at Comfort InnResponded 28 August 2014
Thank you very much for your feedback. We value your comments, as they enable us to further improve our services and to surpass the very high standards our guests expect.
I read with much concern the troubles you have encountered during your stay....More
No decorations anywhere in motel. No pictures on walls, no light at table to do work, old furniture. Room was clean, good bed and television. Breakfast was sufficient. Ice machine missing on second floor. First floor ice machine out of order. Had to go to...More
Response from IHGCare, Guest Relations Manager at Comfort InnResponded 27 August 2014
Thank you for taking the time to post a review of our property. We're sorry you were not well satisfied with your over-all stay with us. Your feedback is very important to us as this continually helps us improve the facilities and guest...More
I am an IHG Platinum member.
- very unfriendly attitude by the front desk staff
- no TV guide in the room or at front desk
- AC above back door was dripping condensate all over anyone entering as well as the electronic door lock....More
Response from IHGCare, Guest Relations Manager at Comfort InnResponded 13 August 2014
Thank you for taking the time to provide feedback on your stay. It is unfortunate to see you did not fully enjoy your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify...More
US$99 - US$141 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Number of rooms
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