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All reviewstj ribshotel sitsgreat place to staythe breakfast areaquiet areaoutdoor poolseparate bedroomstar hotelwonderful hotelwould stay here againfront desk agentlocation is greatyogurteasy accessstaff was friendlyhootershousekeeper
I stay at HIE many times throughout the year in my travels. This one is like all the others, friendly staff, nice room, good breakfast. But this room was clean and a very nice bed had its problems. The remote for the TV didn’t work,...More
Thank Mike H
Response from Marian C, Guest Relations Manager at Holiday Inn Express Hotel & Suites Baton Rouge EastResponded today
Thank you for your candid review. We appreciate your business and it was our pleasure to serve you. All your concerns will be addressed and we truly apologize for not meeting your expectations on this visit. Our efforts to exceed our guest expectations...More
The power went out in my area thanks to snow, so I used some reward points to stay warm...
Overall, I have to say that I had a real good experience! The ladies checking me in were great,Aaron was super courteous this morning and the...More
Thank roy b
Response from Charlie B, General Manager at Holiday Inn Express Hotel & Suites Baton Rouge EastResponded 11 December 2017
Thank you for taking the time to tell us about your experience at Holiday Inn Express BATON ROUGE EAST. We are so glad to hear that you enjoyed your stay with us! We also love your loyalty to our brand as an IHG Elite...More
The Holiday Inn Express Baton Rouge South is a very nice, clean and well priced Hotel. The staff was friendly and helpful and there are two restaurants with in walking distance. I had some minor issues and the staff made sure that they were addressed...More
Thank justin s
Response from Marian C, Guest Relations Manager at Holiday Inn Express Hotel & Suites Baton Rouge EastResponded yesterday
Thank you for kind review! It was our pleasure to serve you and we are delighted to hear that your stay was a pleasant one. Please stay with us again when visiting the area, we appreciate your business!!
I just want to shout out to Robin at the check out desk! My sister and I left our dresses hanging in the closet our room. We called and spoke to her and she found them and boxed them up and had them ready when...More
Thank A TripAdvisor Member
Response from Marian C, Guest Relations Manager at Holiday Inn Express Hotel & Suites Baton Rouge EastResponded 1 week ago
Thank You so much for your kind review! It's our pleasure to serve you and we are glad that our team has exhibited the quality of service we strive hard everyday to offer. I will most certainly pass this acknowledgement on to Ms. Robin and...More
Recently diagnosed with a life-threatening disease, I reserved a suite at this hotel seeking an evening of comfort and relaxation, with an opportunity to stretch out and reflect upon the difficult road ahead. Unfortunately, that evening never happened. Quite the opposite.
A phone call to...More
1 Thank StCharlesLA
Response from Marian C, Guest Relations Manager at Holiday Inn Express Hotel & Suites Baton Rouge EastResponded 24 January 2018
First, let me extend to you our sincerest apologies for the quality of service your incurred during your recent stay with us. There were certainly many times that our service team could have responded in a more empathetic and responsive manner. We missed...More