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Belle of Baton Rouge Casino & Hotel

TravelocityUS$119*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Belle of Baton Rouge Casino & Hotel
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402 Reviews from our TripAdvisor Community

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There are newer reviews for Belle of Baton Rouge Casino & Hotel
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Showing 396: English reviews
Kansas
Reviewed 3 weeks ago via mobile

Worst trip ever. People acted like they didn't want us there Food terrible when you can get any. Mold everywhere. Carpet filthy. There was change on floor in my room so floor was not vacuum before I checked in. All in all I think it is a scum sucking town. And the people suck too. I hope we never bowl...

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Helpful?
2Thank Coolroofs
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Your description of our hotel is very surprising, as we work hard to give you an amazing overall experience. That said, your feedback is very appreciated as we continue our renovation process, and we hope that you'll give us another shot to give you a quality stay once they are done. All the best, Belle of Baton Rouge Casino Hotel

Reviewed 3 weeks ago

Hair dryer did not work. Only 2 hangers were in the closet. No coffee maker in room. Shuttle took 30 minutes to pick us up from the airport. No iron in the room. Returned to our room at 8:30pm, after being gone since 9:00am --- the room was not made up. You have to pay $6 for the first 15...

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Helpful?
Thank Connie B
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Connie, we're very sorry that your visit wasn't as amazing as we both would've wanted. It seems there was some miscommunication regarding your turndown service, so we'll be sure to look into that along with your hair dryer situation. To clarify, we offer our business room as a courtesy and our prices are in place to keep the equipment running....

Orlando, Florida
Reviewed 4 weeks ago via mobile

Walking into the lobby you are overcome with the horrific smell of mold and stuffiness. Rooms are dated, worn and dirty. Furniture is scratched, dirty and just old. Toilet seat is stained and found curly hairs in the shower/tub........ Walked towards the casino and night to check it out and was some what fearful for our safety. Crack heads and...

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Helpful?
1Thank J M
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Cleanliness and the safety of our guests are two of our top concerns, so it's very upsetting to read your review. If there is anything wrong with your room or you feel unsafe at any time, please contact our front desk so that we can address your issues immediately. That said, we're currently going through renovations to improve our facility,...

Houma, Louisiana
Reviewed 4 weeks ago via mobile

This hotel is dated. The carpet in the room is worn and stained. There are smudges and chipped paint on the walls, and some mildew in the bathroom. The bed was fairly comfortable and the linens and towels were clean. The TV worked fine. The staff was very friendly and accommodating. They sent extra blankets when requested. They also offered...

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Helpful?
Thank mpellegr79
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

While it's wonderful to hear you enjoyed the bed and service, we're disappointed the whole visit wasn't more impressive. We'll bear this all in mind while we continue our renovations that are currently underway, and we hope we'll have another chance to fully impress someday! Best wishes, Belle of Baton Rouge Casino Hotel

Little Elm
Reviewed 19 March 2017 via mobile

When we drove up (it was before midnight) the driveway was full of cars and nobody in site. I walked in to ask where we park and some drunk guy just mumbled (he was sitting at the valet stand). I waited for the front desk clerk who was very nice and helpful. He told me there were two parking structures...

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Helpful?
3Thank Nicole V
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Nicole, giving you an awesome experience from the moment you arrive is our goal. We're sorry to hear that wasn't the case on your visit. We take our cleaning very seriously, and your description of the room isn't usual for us. We're going to speak with our crews to make sure we're giving you the best service possible. Also, we'd...

Sulphur, Louisiana
Reviewed 18 March 2017 via mobile

This is the third time staying here and the last. First off management needs to get their staff in check. The staff was not friendly or welcoming at all. The bartender Deunka is the worse bartender ever . We would have spent twice the money at the bar and restaurant if she was a little nicer. Anytime we ordered anything...

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Helpful?
Thank WrightD513
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

First and foremost, cleanliness is something we take very seriously. While we're currently going through renovations to improve on the quality of the rooms, we're sorry if anything seemed less than what you should expect. In the event that something seems off or isn't perfect, please immediately notify our front desk so that we can address your issue. As for...

Reviewed 18 March 2017 via mobile

This hotel was rated 3 1/2 stars on the site we booked it through but it was not what I expected for that high of a rating. Very dated facilities. Hotel felt slightly abandoned in the early evening. Also didn't feel like the safest area to roam around. All the employees we had contact with were very friendly at both...

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Helpful?
Thank hpoo40
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Your safety is our top priority. If at any time you feel unsafe, please let our staff know so that we can help. As for our facilities, we understand that we might feel a bit dated, which is why we're undergoing some renovations. That said, we're happy to hear you felt comfortable in your room and treated well by our...

Reviewed 12 March 2017 via mobile

I stayed at this hotel years ago and remember it being very nice...not anymore. I will start with the positives: the staff was very nice, everyone from a maintenance man on the elevator, to the desk clerks and the cook at bar in the lobby. All very polite. Also when we checked in, we got $40 worth of food vouchers....

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Helpful?
Thank Crystal S
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Crystal, your comfort is the most important thing to us. We'd like to thank you for trying out the hotel again, and we're happy that the staff made you feel like a priority. However, we're sorry that the rest of your stay wasn't up to expectations. We're currently going through renovations to make the whole hotel nicer, so we appreciate...

Reviewed 11 March 2017 via mobile

Key cards wouldn't work. Husband went 3x to front desk getting new cards before maintenance was sent. Get switched rooms and the chair looks like it has had more action than porn stars. Old is one thing, disgusting gross is another. Oh and they do offer military discount but not on this night. Would NOT recommend you to stay here....

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Helpful?
Thank Susie R
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Susie, our goal is for you to have an amazing stay with us, so we make sure that we clean and maintain our facilities to the highest standards. We're sorry your stay didn't reflect that work, and we'd love another chance to show you our quality. All the best, Belle of Baton Rouge Casino Hotel

Reviewed 6 March 2017 via mobile

This is the worst casino hotel I have ever visited in my life. Hotel has a old nasty carpet smell. It has great potential but needs some tlc. Please do not recommend for a conference or convention until they clean n update the hotel.

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Helpful?
Thank Theresa J
Erick A, Owner at Belle of Baton Rouge Casino & Hotel, responded to this review

Theresa, we can assure you that we take cleanliness very seriously. We're currently undergoing renovations to improve on many facets of our hotel. We appreciate the feedback, and we're going to be putting in the tender loving care you suggested. Hope we get a chance to see you again to show you our improvements. Till then, Belle of Baton Rouge...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the heart of historic Baton Rouge, our casino & hotel is the ideal place to stay & play. Exciting, fun gaming action 24/7! ... more   less 

Additional Information about Belle of Baton Rouge Casino & Hotel

Address: 103 France St, Baton Rouge, LA 70802-6208 (Formerly Sheraton Baton Rouge Convention Center Hotel)
Region: United States > Louisiana > Baton Rouge
Price Range: $127 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Belle of Baton Rouge Casino & Hotel 3.5*
Number of rooms: 300
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Also Known As:
Belle Of Baton Rouge Hotel Baton Rouge
Belle Of Baton Rouge Casino And Hotel
Sheraton Baton Rouge Hotel
Baton Rouge Sheraton
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Questions & Answers

Questions? Get answers from Belle of Baton Rouge Casino & Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not choose this hotel if you' re looking for a decent room & great service!”
Piano2319, 17 May 2017 | Read review
“stay elsewhere if you're not here to bowl”
Ed86351, 14 May 2017 | Read review
“ask for a room that isn't above the pool.”
820randif, 8 May 2017 | Read review
“great view of the river from the 10th floor”
gls1224, 27 Feb 2017 | Read review
“Stay somewhere else.”
LRChaCha, 22 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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