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Hilton Garden Inn New Orleans Airport

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Traveller (60)
Room & Suite (33)
Dining (3)
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Overview
  • Excellent41%
  • Very good25%
  • Average17%
  • Poor10%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Hilton Garden Inn New Orleans Airport
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Garden Inn New Orleans Airport
Special Offer: Double Points, Every Stay
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Reviews (782)
There are newer reviews for Hilton Garden Inn New Orleans Airport
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304
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All reviewslake pontchartrainnew orleanstreasure chest casinoconvention centerroom was cleanfront desk stafffree shuttlebusiness tripfrench quarterminute drivecookieshgiairportleveedowntowncruiseproximity
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11 - 15 of 779 reviews
Reviewed 20 March 2018 via mobile

I am the organizer of a large event that was held recently at a venue next to this hotel. The Hotel isn't bad but the attitude of the sales and marketing department was very indifferent and unappreciative. We feel very much "Taken for granted" They...More

Thank Bart C
Response from 00gc, Manager at Hilton Garden Inn New Orleans AirportResponded 5 weeks ago

Hello Bart C: Thank you for choosing to stay at our hotel. Please accept our apologies for the issues you described regarding our sales and restaurant staff. Please know that your feedback helps our team improve their service. I invite you to contact me directly...More

Reviewed 13 March 2018

I usually do not post negative reviews but there's always a first. My stay was a disaster from the second I walked in the front door. There was a "shift change" so I got stuck waiting too long for a check in agent to help...More

Thank johnthedentist64
Response from 00gc, Manager at Hilton Garden Inn New Orleans AirportResponded 14 March 2018

Hello johnthedentist64: Thank you for being an Honors member and for choosing to stay at our hotel. Your feedback will be shared with our team in order to improve our service in the future. We apologize for letting you down regarding arranging a ride for...More

Reviewed 12 March 2018

AC/heat in room unreliable and have to control at window instead of thermostat. Bathtub has a big rust stain. One of 2 queen beds squeaking and edge of be sagging. The property is starting to age. Staff was friendly. Digital key not working well.More

Thank michael c
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 13 March 2018

Thank you for staying with us and for taking the time to compliment our staff, michael c. Your feedback about the condition of some of our furnishings and our facilities is being shared with the appropriate individuals, as we plan for future upgrades. In the...More

Reviewed 4 March 2018

My husband and I stayed for 4 nights over Thanksgiving weekend. We can't really remember the room, but we do know that we were not impressed with the room and hotel. It is convenient to the convention center.More

Thank alpw
Response from 00gc, General Manager at Hilton Garden Inn New Orleans AirportResponded 5 March 2018

Thank you for posting an online review of your stay with us, alpw. We are committed to delivering the most excellent service and accommodations for all of our guests so we hope you will give us another opportunity to prove that to you. Thanks again...More

Reviewed 3 March 2018

Will return - older location with good lighting in the 4th floor room I stayed in- Like a hotel that lights the inside room well enough ( can lights in the ceiling ) so I'm not feeing like I checked into a cave. Overall good...More

Thank Z7609FNthomass
Response from 00gc, Manager at Hilton Garden Inn New Orleans AirportResponded 4 March 2018

Thank you for choosing the Hilton Garden Inn New Orleans Airport for your visit to the New Orleans area. We read with pleasure your description of our hotel and the pleasant service you received from our staff. We appreciate your business and look forward to...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Free Parking
Room Service
Airport Transportation
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Dry Cleaning
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Outdoor pool
Bar/Lounge
Hot Tub
Details
Price range
US$109 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
Details
Price range
US$109 - US$216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Suites, Family Rooms, Accessible rooms
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Traveller (60)
Room & Suite (33)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (3)
Questions & Answers
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kimmy04
1 October 2017|
AnswerShow all 5 answers
Response from Ashley A | Reviewed this property |
Hotel is in a very safe area, unsure about the shuttle service, we used Uber to get us around. It was fast, cheap and reliable, available all hours.
1
Vote
Deedra F
1 June 2016|
AnswerShow all 4 answers
Response from Calypsosmom | Reviewed this property |
There was no free breakfast when we were there. Also...if you plan on eating (dinner for us) there be sure you have a ton of time it took almost an hour for us to get our food and it was not very good.
0
Votes
sbT9238BI
Hello Hilton, I have reservation at your location in Jun a looking for a spacious room with the Jr suite. In reviewing the reviews I am getting conflicting information about the suite and the breakfast. Please confirm the Jr suite is spacious and how much open space is there. i.e. Can you get a queen size blow up bed in the room. This description will help me determine how much open space there really is because pictures can be deceiving. I reserved a suite for open space so were not on top of each other in the room. Does the hotel serve free breakfast because the hotel says yes but some reviews stated there was no breakfast. I have not been disappointed in Hilton hotels but I have not stay with your hotel before so I look forward to hearing from you. A customer looking for spacious room and free breakfast for a fun one week visit to the New Orleans area. Thanks in advance. Again thanks
17 January 2016|
AnswerShow all 7 answers
Response from Rosa B | Reviewed this property |
The rooms are large. I would call directly to ask about the breakfast and explain your concern. I was in and out late and early so I did not have breakfast. The staff is o.k. but not outstanding. this is not a motel so... More
0
Votes
Room Tips
"allow travel time from this location."
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"Probably any room not on the 1st floor is quieter."
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"Third floor is the most quiet, little traffic noise."
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"Good place to stay when flying out or for casino."
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