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Hilton New Orleans Airport

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Hilton New Orleans Airport
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834 Reviews from our TripAdvisor Community

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Showing 815: English reviews
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Philadelphia, Pennsylvania
Reviewed yesterday NEWvia mobile

Efficient and friendly help checking in and convenient for getting to the airport however room is dated, hallways are dank and new lobby is blinding with bright lights. Expensive and overpriced for the quality of the room. Sheets are thin, towels are ok, bathroom is tired. Nothing feels fresh or clean. Hilton needs to refurbish or not keep their name...

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Helpful?
Thank MagTravels
Spokane, Washington
HOTEL’S FAVOURITE REVIEW
Reviewed 5 December 2016 via mobile

Love this hotel and it's amazing lobby level sports bar. The rooms are modern and very clean. The staff were very friendly and even the bar food was good. The rooms are equipped with every amenity needed and the beds are comfortable. Thank you Hilton. See you next time !!!

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Helpful?
Thank locosd40
About Hotel's Favourite Review
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you so much for the five star review and for sharing your feedback regarding your recent visit to the Hilton New Orleans Airport. The Second Line Sports Edition is a great location to catch your favorite sporting event and enjoy some of New Orleans favorite dishes prepared by our Culinary Team using the freshest, local ingredients - we are...

Pasco
Reviewed 2 days ago NEW

The location was remote away from other amenities, the restaurant and hotel were tired and not very clean. I would not recommend this location for an extended stay as it is far away from any other restaurants. Subway and IHOP the only two nearby. The airport is literally across the street but still cost a $20.00 cab ride. Disappointed in...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Kevin O
Westminster, Massachusetts
Reviewed 4 days ago NEW

I stayed at this hotel for four nights (one unexpected due to a blizzard up north). Overall I didn't have a bad experience. I thought that the menu selections in the restaurant were limited especially for local dishes which I love but the staff was very pleasant and helpful. The health club was small but the equipment was well maintained...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Paul V
Gautier, United States
Reviewed 5 days ago NEW

Convenient to MSY and limo service to/from the airport is excellent and timely. We stay here regularly because we use MSY as an airport or origin for our trip. Rooms are always nice and the staff is excellent.

Review collected in partnership with Hilton Hotels & Resorts
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Thank N1017SRjohnw
Jackson, Mississippi
Reviewed 1 week ago NEW

Room was dirty, had foul smell, lady bugs all over, windows covered in mold/mildew on the outside. If it had not been so late and we didn't have a 7:00 am flight the next mornjng, we would have left for another hotel. Very very disappointed in this experience. Will not be staying unless it is a necessity.

Review collected in partnership with Hilton Hotels & Resorts
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Thank matthewmC9507FM
Reviewed 1 week ago

Directly across the street from the New Orleans International Airport. Very convenient to airport with free shuttle running back and forth every 30 minutes. Perfect for early morning flights. Also perfect for foggy mornings if you live or visiting the Northshore of Lake Ponchatrain.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank lorig138
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you for the feedback which is so important to our team. We are delighted that you found our location directly across from the Louis Armstrong New Orleans International Airport perfect for early morning flights and the hotel's complimentary airport shuttle which runs 24 hours on demand convenient. Yes, we offer long-term parking and Sleep and Go packages for those...

Augusta, Georgia
Reviewed 1 week ago

The hotel lobby was very nice, but my guest room was a total disappointment. The sink and showerhead were rusted and the furniture was very worn. However, the convenience to the airport and the staff were wonderful!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Karmenlita S
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Karmenlita S, We appreciate you taking the time to share your experience. Thank you for your compliments on our nice lobby, convenient location and wonderful staff. I am pleased to say we are scheduled for a full guest room renovation this year and I am very sorry for your disappointment with your guest room. Please know we appreciate your...

Houston, Texas
Reviewed 1 week ago via mobile

This is a very old hotel. The lobby is great, has a real southern charm, the age is a positive. The staff were friendly and the room was clean. The guest rooms are comfortable, clean but very dated. Desperately in need of some renovations. Bed was comfortable, AC was good and worked very well. It is an above average hotel...

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Helpful?
Thank WesleyMCPA
Melinda M, Director of Sales at Hilton New Orleans Airport, responded to this review

Thank you very much for taking the time to provide feedback regarding your recent visit as all feedback is so important to our team. Also, thank you for the four-star rating. We are delighted that you found our lobby great and staff friendly. Our Culinary team prides themselves on providing the freshest, local ingredients offered in the restaurant, thank you...

Reviewed 2 weeks ago via mobile

The service at bar restaurant and room service was the worst I have ever experienced Example ordered breakfast at 7 am and it never came ever. I called back to check on it at 8 am and the lady was rude to me before I even became rude. She put me on hold and after 5 mins I hung up....

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Helpful?
Thank Jeannie T
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Jeannie T, Thank you very much for providing the details of your stay. I apologize for your disappointing food and beverage experiences. I can assure you this is quite uncharacteristic of our staff and certainly does not meet our expectations. We pride ourselves on providing excellent service to all our guests, and hope for the opportunity to serve you...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 

Additional Information about Hilton New Orleans Airport

Address: 901 Airline Drive, Kenner, LA 70062
Region: United States > Louisiana > Kenner
Price Range: $225 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New Orleans Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a pool or non airport room to cut down on the noise”
 of 5 bubbles JoshW937, 5 Jan 2017 | Read review
“Though close to the airport, even facing MSY we heard almost no plane noise. Rooms to the back will be quieter”
  • Room 315 - Sink & vanity
  • Room 315 - View from room
  • Room 315 - Outlets on chest of drawers
  • Room 315 - Safe in closet
  • Room 315 - Bed, chest of drawers, TV, coffeemaker toward closet and bathroom
  • Room 315 - Closet w/ mirrored doors
  • Room 315 - View from room
  • Room 315 - Chest of drawers, TV, desk and sitting area from bed
 of 5 bubbles Bill_Hunt_AZ, 24 Dec 2016 | Read review
“My room faced the airport and I did not hear any noise from there.”
 of 5 bubbles Patricia1209, 25 Aug 2016 | Read review
“Our room 434 faced the Airport. But it was quiet.”
 of 5 bubbles PatrikQ, 4 Aug 2016 | Read review
“Go elsewhere”
 of 5 bubbles Hamburg_GermanyJayT, 27 Jul 2016 | Read review
5 of 5