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Hilton New Orleans Airport

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Hilton New Orleans Airport
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874 Reviews from our TripAdvisor Community

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Showing 855: English reviews
Reviewed 5 July 2016

Had a pleasant stay late July 3 I was waiting in the lobby reading my newspaper waiting on my colleagues to head across the street to the airport when I overheard your staff behind the counter being terribly disrespectful to some guests. Loud talking and attitude toward the guests. Treat everyone fairly ! That put a damper on my stay.

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Helpful?
Thank Pilot J
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Pilot J, We appreciate your review. I am glad to hear you had a pleasant stay but sorry about the comments you reported. I do hope you spoke with a manager on duty during your visit. I will discuss your feedback with our team and again I appreciate you taking the time to let us know.

Ann Arbor, Michigan, United States
Reviewed 5 July 2016

This Hilton Airport New Orleans hotel is literally right across the street from the airport. It’s an attractive property, with an overlit (aka glaringly bright) lobby. Check-in service was good. Room clean, furnishings slightly worn out/long in the tooth. Chipped wood vanity in the bathroom. TV remote didn’t work, always a bummer. The service was good, and the overall experience...

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Helpful?
Thank Alice M
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Alice M, Thank you so much for your feedback and thank you for the compliments regarding the good service you received. I am sorry about the chipped vanity in your guest bath and the remote control not working. I do hope you let us know so that we could make things right for you. Your satisfaction is of the...

Irving
Reviewed 3 July 2016 via mobile

The room was surprisingly quiet given the proximity to the airport. However, on the night before departure, the AC noise was too loud as if the AC unit was just underneath my pillow. The catering staff was terrible and there was very little selection for breakfast. You literally have to wait for long even when you ask for basic things...

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Helpful?
Thank Franck-EricT
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Franck-EricT, Thank for taking the time to comment on your stay. So glad you found your stay quiet except for the ac issue the night before your departure. I am also deeply disappointed that we failed to exceed your expectations with our breakfast selections. In addition to our hot, breakfast buffet, you can order off the menu and I...

Atlanta, Georgia
Reviewed 2 July 2016

The front desk staff seemed tired. The catering staff must have stole their energy because they were Great! They went the extra mile and serve delicious meals. So if you have an even I recommend them. The other staff - not so much.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Eric L
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Eric L, Thank you for your feedback. I am sorry that our front desk staff disappointed you but happy you were pleased with our food and beverage team. I will share your comments with our entire team so that we may use your feedback as a valuable tool to improve upon our services. Thank you again and I hope...

Kamas, Utah
Reviewed 2 July 2016

New parking system is awful, frustrating and poorly planned. No thought was put into system. You also have to pay $10 for the privilege of this ridiculous parking lot. Staff cannot help you as upper management set up parking system. No back door into hotel, so if you park in the back lot ou have to walk all the way...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Sprouty33
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Sprouty33, Thank you so much for taking the time to talk about your stay. I am very sorry for your disappointment with our parking. We have recently installed more signage and created parking maps for our guests. Again, my apologies and I do hope you will afford us a future opportunity to regain your trust.

Santa Rosa, California
Reviewed 1 July 2016 via mobile

Super nice rooms,they're nice and clean and there's a nice pool area. And down in The restaurant the foods good and the staff is SUPER nice. Shout out to Kathy and Kyle for being so awesome on our final day in New Orleans. Definitely am going to come back.

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Helpful?
Thank Nikkifantastic707
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Nikkifantastic707, Thank you so much for your feedback. I am delighted that you enjoyed your guest room, pool area and restaurant and thank you for recognizing our team members. Please come back and see us again soon.

Mobile, Alabama
Reviewed 30 June 2016

The hotel was nice and conviently located next to the airport. However our room was incredibly warm. This made it very difficult to sleep. The shuttle service to the airport was very convient. We had a six a.m. Flight and they were there and had us to the airport in a timely manner.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ashley B
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Ashley B, Thank you very much for your valuable feedback and thank you for your compliments on our convenient location and our 24/7 complimentary airport shuttle. I am sorry though about the temperature issue you reported in your guest room. I do hope we were able to resolve this for you or accommodate you in another room. Again, my...

Miami Beach, Florida
Reviewed 29 June 2016 via mobile

I have yet to find a room in this hotel with a firm bed, but I do prefer this Hilton if I'm. Staying by the airport for one of those dreadfully early flights. My one and only complaint about this property is I think it was once a smoking hotel. I generally never sleep with the AC on and take...

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Helpful?
Thank Jely333
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Jely333, Thank you very much for your review and thank you for being a loyal Hilton guest. I am glad you found your guest room quiet, our 24/7 complimentary shuttle timely and our marble floors beautiful. I am sorry though that your mattress was too soft and the remnants of cigarette smoke was in your room. We are a...

Biloxi, Mississippi
Reviewed 29 June 2016

This Hilton was a pleasant experience. Being across from the airport gave pause prior to arrival. There was absolutely no reason for concern. Access was easy. NO noise problem. Stayed on floor 6 and could not have been happier. Housekeeping did an outstanding job, the front desk treated us like old friends and the refreshments provided for the class I...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank shadyd2016
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear shadyd2016, We appreciate your feedback. Thank you for your compliments regarding our Housekeeping and Front Desk staff and thank you for highly recommending us.

Walker
Reviewed 29 June 2016 via mobile

This is my go to hotel for traveling in and out of New Orleans airport. I use the stay and park feature. I have found this hotel to be the most reliable and convenient. I tried less expensive options and ended up disappointed. Rooms and staff are great.

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Helpful?
Thank Jerry E
Tom M, General Manager at Hilton New Orleans Airport, responded to this review

Dear Jerry E, Thank you for sharing your feedback and thank you for being a loyal Hilton guest. I am glad you found your stay reliable and convenient and our guest rooms and staff great. We hope to see you again in the near future.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
The Hilton New Orleans Airport hotel is the only New Orleans full-service hotel located directly across from Louis Armstrong International Airport in Kenner, Louisiana. We offer an on-demand, complimentary airport shuttle that arrives within minutes of your call. With easy access to Interstate 10 and just minutes from downtown New Orleans, the hotel is the ideal base for exploring the world-famous French Quarter and family attractions. Self-parking is gated and a daily fee applies. The Hilton New Orleans Airport is the perfect location for business or leisure travelers, Guests can unwind or catch up on work in the spacious lobby, which offers complimentary WiFi access. Enjoy Breakfast in Café LaSalle Restaurant with ceiling-to-floor windows overlooking the lush courtyard. The 24-hour complimentary fitness center features the latest modern equipment. Keep fit with a workout followed by a rejuvenating swim in the outdoor pool. Relax in the whirlpool, and then treat yourself to classic New Orleans food for lunch or dinner in the Second Line Sports Edition - the perfect location for casual networking or catching sporting events on the flat-screen HDTVs. Host a business meeting or social event at this Hilton New Orleans Airport hotel. Choose from more than 21,000 sq. ft. of flexible function space - including a 6,000 sq. ft. Grand Ballroom - all of which is conveniently located on one floor. ... more   less 

Additional Information about Hilton New Orleans Airport

Address: 901 Airline Dr, Kenner, LA 70062-6922
Region: United States > Louisiana > Kenner
Price Range: $199 - $331 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton New Orleans Airport 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Hilton New Orleans Airport Hotel Kenner
Hilton Hotel Kenner
Hilton Hotel New Orleans Airport
Hilton Kenner
Kenner Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton New Orleans Airport staff and other travellers.
6 questions
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Questions? Get answers from Hilton New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose somewhere else”
_margoramage, 23 Mar 2017 | Read review
“Get a pool or non airport room to cut down on the noise”
JoshW937, 5 Jan 2017 | Read review
“Though close to the airport, even facing MSY we heard almost no plane noise. Rooms to the back will be quieter”
  • Room 315 - Sink & vanity
  • Room 315 - View from room
  • Room 315 - Outlets on chest of drawers
  • Room 315 - Safe in closet
  • Room 315 - Bed, chest of drawers, TV, coffeemaker toward closet and bathroom
  • Room 315 - Closet w/ mirrored doors
  • Room 315 - View from room
  • Room 315 - Chest of drawers, TV, desk and sitting area from bed
Bill_Hunt_AZ, 24 Dec 2016 | Read review
“My room faced the airport and I did not hear any noise from there.”
Patricia1209, 25 Aug 2016 | Read review
“Our room 434 faced the Airport. But it was quiet.”
PatrikQ, 4 Aug 2016 | Read review
5 of 5