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Crowne Plaza Hotel New Orleans Airport

CrownePlaza.comUS$94*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Crowne Plaza Hotel New Orleans Airport
Crowne Plaza Hotel New Orleans Airport
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593 Reviews from our TripAdvisor Community

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Chicago, Illinois
Reviewed 6 days ago NEW

I will never stay in this location if I ever visit New Orleans again. If you can avoid staying at this hotel - I strongly suggest you do. Front desk representatives and even managers were unprofessional, have no sense effective communication skills. I was served with my receipt for the cost of our stay under my room door while I...

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Helpful?
Thank peromerlin
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for providing feedback about your recent stay to me and my staff. It is very disappointing to read your comments as my team strives very hard every day to provide great Southern Hospitality to all of our guests. After reading your review, I will definitely pay more attention to the front desk making sure all information is communicated...

HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

Was in NOLA recently for the weekend and stayed at Crowne Plaza near the airport. I was pleasantly surprised as to how nice the room was. Recent remodel was done well. Room was very modern with fancy sink and fixtures as well as furniture. Never stayed at Crowne Plaza before but I will definitely stay again.

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Helpful?
Thank sdstyer33
About Hotel's Favourite Review
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you...We are very proud of our recent room remodel and our entire team is happy when our guest are happy. Our property is fortunate to have management who continue to invest in our guests. It is my pleasure to welcome you to the Crowne Plaza family. We look forward to being you host again, in the near future. We...

Columbia, Missouri
Reviewed 1 week ago via mobile

Because of a bait and switch in pricing with la Quinta inn, we were without a hotel for the night. Crowne plaza offered great customer service over the phone and we are happy with our room. The aaa rate for a king room tonight was $103 including tax. There are restaurants nearby and it is close to the airport. They...

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Helpful?
Thank R T
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

We are excited to have a Level 5 TripAdvisor Contributor say such nice things about our property. My staff and I are happy to hear that we provided a friendly and clean environment to you during your stay. Having a hotel that is located so close to the airport, around many yummy restaurants, and not too far from the downtown...

Baton Rouge, Louisiana
Reviewed 1 week ago

This was a convenient place to stay prior to a very early flight out of MSY the next day. The room appeared to have been recently renovated, was a nice size, and clean. The front desk staff was great - friendly and very quick/efficient with the check-in process. As other reviewers mentioned, the A/C unit is a bit loud, but...

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Helpful?
Thank Jen590
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking your time to share your experience with the TripAdvisor community. Clean, comfortable, and a welcoming and friendly staff are our goals. We are grateful for your kind words and will make sure each department is aware of your outstanding assessment. Being from Baton Rouge, you are like a neighbor, please keep my information below so I...

Houston, Texas
Reviewed 1 week ago

I stayed here for work because I've stayed at the airport Hilton and thought that hotel was run down. Turns out the Crowne Plaza is much worse. The hotel is super depressing - the white walls, dark carpet, low ceilings, dated interior - very unappealing. also, the room was dingy and worn out. the shower pressure was very low. It's...

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Helpful?
Thank AJTandBAM
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

I'm disappointed to read of your perception of our hotel. Our team strives every day, every guest to exceed expectations. I only wish you would have given us the opportunity to work with you while you were still our guest. That is what we are here for. I encourage you in the future, if you have any concerns, to bring...

Reviewed 1 week ago

Bre is so wonderful, I have stayed here several times and every time she is friendly, helpful and professional. The hotel grounds are well kept and the bar area is really nice. I visit NOLA often and will continue to stay here. I will look forward to seeing Bre again!!

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Helpful?
Thank Lindsey713
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking the time to acknowledge outstanding customer service. We are very proud of our front office associates and I will be delighted to pass along your kind comments. Our night auditors are often considered our unsung heroes and you are right Bre is certainly a major asset to our staff. We are happy to be your host...

Delaware
Reviewed 1 week ago

This hotel was a convenient place to stay while visiting the plantations. Nicely laid out, but very big hotel. Lots of conventions/meetings going on. Very clean. Our room was clean and comfortable. Very quiet. Nice bedding and furniture. The only problem we had was that getting in and out of the hotel was a pain. No matter which highway you...

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Helpful?
Thank dandgski
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

We are so proud to have a Level 6 contributor of TripAdvisor speak so highly of us, thank you for your feedback. Clean and comfortable are our standards, I am glad to see by your comments we have exceeded our goals. As I mentioned many times, I am very fortunate to work with wonderful people who make up our staff...

Louisiana
Reviewed 3 weeks ago

We booked a park stay and go package. We stayed one night and left our car at the hotel for the week while we were out of town. The room we were in looked freshly renovated. The bar service and food were amazing. The shuttle was waiting on us at 4am when we were ready to go to the airport....

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Helpful?
Thank twostacys
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

It makes us so happy to know you enjoyed your entire vacation, especially the part our hotel played in the before and after. Our "park, stay, and go" package is a very popular, convenient, and economical solution for guests. The complimentary shuttle service to and from the airport is another way for us to spoil our guests. I am happy...

New York City, New York
Reviewed 3 weeks ago

The carpet in the rooms is a stomach churning pattern. The pictures on the walls are portraits of the Brady Bunch on Acid, nightmare inducing. The restaurant is awful (see Reviews of The Landing) so why am I giving this generic soul less hotel 5 stars? The staff, all of them the loveliest people I have ever experienced in a...

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Helpful?
Thank Karl W
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

First and foremost thanks for the glowing review of our staff. I am so fortunate to work with a group of caring, dedicated people. Jenn is a major part of our success, I will also pass along your kind words to our restaurant staff. I am happy to know you were pleased with our team even though you were less...

Tulsa, Oklahoma
Reviewed 4 weeks ago

Friendly staff, nice atmosphere and very clean spacious rooms. Housekeeping was nice and did not disturb our room, but was happy to change out our towels when we needed them to. Just don't eat at The Landing restaurant inside, poor service and poor food quality. When I reported the poor service, the Manager of Crowne Plaza took off the cost...

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Helpful?
1Thank DaBrat1966
Janell M, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Thank you for taking the time to pass on your positive experience. After an extended stay such as yours, you certainly had the opportunity to interact with all departments, and we're grateful for the valuable feedback. We are so happy to have had the opportunity to take care of your dining issue the moment it arose - your comfort is...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Conveniently located to the Louis Armstrong International Airport in suburban New Orleans, the Crowne Plaza New Orleans Airport Hotel offers complimentary airport shuttle service. Relaxation is available at the outdoor saltwater pool. The Landing restaurant offers Creole cuisine and is open for breakfast, lunch and dinner. ... more   less 

Additional Information about Crowne Plaza Hotel New Orleans Airport

Address: 2829 Williams Blvd, Kenner, LA 70062-5432
Region: United States > Louisiana > Kenner
Price Range: $143 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel New Orleans Airport 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Crowne Plaza Kenner
Holiday Inn Kenner
Kenner Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel New Orleans Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel New Orleans Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the breakfast voucher with the room ($9) vs. ($15.95). However, expect the bare bones continental style buffet.”
ggoldsmith, 27 Apr 2017 | Read review
“A/C unit is controlled by the wall unit not the window unit.”
nobounderies, 15 Mar 2017 | Read review
“we had different rooms on both stays and each was excellent. No problem with noise, view or anything else.”
102jima, 9 Mar 2017 | Read review
“Park closest to your room or you will carry luggage a ways.”
367bradc, 13 Jan 2017 | Read review
“I joined their rewards program before checking in and they were able to put me in a room on the club floor.”
patstnt0721, 2 Jan 2017 | Read review
5 of 5
CrownePlaza.com
US$94* /night
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AMOMAUS$190
PricelineUS$94
Hotwire.comUS$94
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Prices are for 1 room, 2 adults
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