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Crowne Plaza Hotel New Orleans Airport

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Crowne Plaza Hotel New Orleans Airport
Crowne Plaza Hotel New Orleans Airport
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554 Reviews from our TripAdvisor Community

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Showing 538: English reviews
Hattiesburg, Mississippi
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 days ago NEW via mobile

My company had a conference at this property 3 weeks ago! My samsung galaxy tablet that I use for work was stolen out of my room while it was charging. I've spoken to GENERAL MANAGER IVY LIM several times about the issue. Initially she was blowing me off but once I got corporate involved we came up with a resolution... More 

Helpful?
1 Thank Derrick B
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear Derrick B, Thank you for taking the time to share your experience from your recent stay at the Crowne Plaza New Orleans Airport Hotel. The hotel launched an investigation immediately and has taken your concerns seriously since your initial reporting. As you've stated, you have previously spoken with the General Manager and reached a resolution regarding your missing item.... More 

2 reviews
Reviewed 6 days ago NEW

When I got home, I unpacked to find a condom and essential oil creams that the hotel gives in my luggage. My tennis shoes were missing. I called and they said they did not have them. I was connected to the Housekeeping manager that said she would call me back and did not. I called a third time and told... More 

Helpful?
Thank Gabriela V
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear Gabriela V, Thank you for providing us with some feedback on your recent stay at the Crowne Plaza New Orleans Airport Hotel. We are sorry to hear that you had a less than enjoyable experience upon departure. With 292 rooms, it does sometimes take a few days to organize and record all missing items in our lost and found... More 

Level Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 1 week ago via mobile

Very comfortable and convenient hotel. Staff was friendly and helpful. Restaurant had limited menu but good food. Shuttle driver was not the most courteous but, nevertheless, it was so convenient to have that service.

Helpful?
Thank Jennifer H
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear Jennifer H, Thank you for taking the time to let us know how much you enjoyed your stay at the Crowne Plaza New Orleans Airport Hotel! We are happy to hear that your overall stay was enjoyable and very comfortable and that our staff made you feel welcome! Your comments regarding our shuttle driver have been shared with the... More 

Granville, Tennessee
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

we made a resv. for a cruise, park stay package. Spoke with front desk 2 times, once my husband and once myself. Both times a different resv. clerk assured us they included a shuttle both to and from the cruise port. We called twice to verify this as it was contrary to the info posted on line. We arrived and... More 

Helpful?
1 Thank stevencarla2016
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear stevencarla2016, Thank you for providing us with some feedback from your recent experience at the Crowne Plaza New Orleans Airport Hotel. I am very sorry to hear that it was not a great one, and that you chose to cancel your reservation with us. If you would allow us an opportunity to recover your goodwill, please contact me at... More 

Atlanta, Georgia
Level Contributor
213 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 2 weeks ago

This hotel is less than 10 minutes from the airport. It is an older hotel but is in nice condition. Their are plenty of restaurants in close proximity, with some within walking distance. WIFI worked well during my stay. The staff I interacted with were all friendly. I stay in the airport area on a regular basis and this will... More 

Helpful?
Thank Sherpa2286
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear Sherpa2286, Thank you for choosing the Crowne Plaza New Orleans Airport Hotel for your recent stay, and thank you to taking the time to provide us with some useful feedback. We hope to welcome you back again soon! Best Regards, Victoria Berry Front Office Manager More 

Kennesaw, Georgia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Loved the hotel! Yes it was bit of a drive to get to the French Quarter, which was the only negative thing. The room was clean and the service was friendly. If you do end up staying there, make sure you try Harbor Seafood and Oyster bar, which is close proximity to the hotel. They advertise their selves that they... More 

Helpful?
Thank Omi A
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear Omi A, Thank you for taking the time to let us know how your stay was at the Crowne Plaza New Orleans Airport Hotel! We are delighted that you had a truly enjoyable stay and were able to explore the area. We hope to welcome you and your family back again in the near future! Best Regards, Victoria Berry... More 

Bay City, Michigan
Level Contributor
62 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

This was an awesome hotel to stay at with it's close location to the airport, because we all departed at different times. The staff is great, especially Andy at the front desk. He was friendly always smiling and a pleasant person to talk to. All the staff at this hotel was great, didn't have one bad experience. The rooms were... More 

Helpful?
Thank skidoocarol
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear skidoocarol, Thank you so much for sharing your experience with us! It is so wonderful to hear that our staff made you feel so welcome! Your comments have been shared with the entire team, and we are so grateful that you spent the time to provide us with such great feedback. We look forward to welcoming you back on... More 

Houston
Level Contributor
157 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 2 weeks ago

Solid hotel for an overnight stay at the airport. We came in for an NFL game to be played on Sunday. Arrived Saturday morning. The shuttle, front desk staff and all the folks were very helpful to take care of our luggage, text when the rooms were ready and to set us up with some decent rooms. The workout room... More 

Helpful?
Thank travelpastor
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear travelpastor, Thank you for the wonderful review of your recent stay with us at the Crowne Plaza New Orleans Airport Hotel! We're so happy to hear that all of our staff made you feel welcome and comfortable. Be sure to stop by The Landing Restaurant and Lounge on your next stay with us. We're confident you'll enjoy our delicious... More 

Orlando, Florida
Level Contributor
82 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 weeks ago via mobile

We checked prices at Hotels.com and by calling the hotel, and were a little surprised that Hotels.com was $20-$30 less per night... Large, clean hotel. Close to the airport and right next to the highway. There is a pizza place next door. Other than that, you will need a car. There is a shutle to the airport. The hotel has... More 

Helpful?
Thank kitdoor
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear kitdoor, Thank you for taking the time to share your recent stay experience with us! It is wonderful to hear that you enjoyed your stay and took advantage of all the great amenities our hotel has to offer! We hope to welcome you back again on your next visit! Best Regards, Victoria Berry Front Office Manager More 

Miami, Florida
Level Contributor
66 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 weeks ago via mobile

Nice hotel. Rooms are spacious. Good gym. Hotel is close to runway and it's very noisy all day till about 9pm. Free shuttle to airport. Cafe du Monde is down the street as well as a great seafood place.

Helpful?
Thank FlyingStew75
Victoria B, Front Office Manager at Crowne Plaza Hotel New Orleans Airport, responded to this review

Dear FlyingStew75, Thank you for the wonderful review of your recent stay at the Crowne Plaza New Orleans Airport Hotel! We appreciate the feedback and are happy to hear that you enjoyed your time with us! We hope to welcome you back again the next time you're in the area. Best Regards, Victoria Berry Front Office Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Conveniently located to the Louis Armstrong International Airport in suburban New Orleans, the Crowne Plaza New Orleans Airport Hotel offers complimentary airport shuttle service. Relaxation is available at the outdoor saltwater pool. The Landing restaurant offers Creole cuisine and is open for breakfast, lunch and dinner. ... more   less 

Additional Information about Crowne Plaza Hotel New Orleans Airport

Address: 2829 Williams Blvd, Kenner, LA 70062
Region: United States > Louisiana > Kenner
Price Range: $138 - $259 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Hotel New Orleans Airport 3.5*
Number of rooms: 292
Reservation Options:
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Also Known As:
Crowne Plaza Kenner
Holiday Inn Kenner
Kenner Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Hotel New Orleans Airport staff and other travellers.
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Questions? Get answers from Crowne Plaza Hotel New Orleans Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel!!”
 of 5 bubbles 840gabrielav, 29 Nov 2016 | Read review
“All rooms should be great!”
 of 5 bubbles skidoocarol, 16 Nov 2016 | Read review
“We had rooms facing the pool...worked nice”
 of 5 bubbles travelpastor, 15 Nov 2016 | Read review
“We were on the third floor and the shower was perfectly steaming hot.”
  • The magnified makeup mirror is a nice touch.
  • Nice, big TV.
  • Big bed, nice lighting and a big room.
 of 5 bubbles EliasM_11, 31 Oct 2016 | Read review
“Great location.”
 of 5 bubbles Mz_Ziggy, 24 Oct 2016 | Read review
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