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Holiday Inn Hotel & Suites Lake Charles South

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Holiday Inn Hotel & Suites Lake Charles South
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133 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Hotel & Suites Lake Charles South
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Showing 131: English reviews
San Francisco
Reviewed 4 July 2016

This hotel does not have central air, it has an in room unit which has to be constantly on or the room gets very hot and muggy. We stayed 2 nights, bought ear plugs the second night and then just checked out early. For this reason, I gave it 3 stars. On the plus side, the restaurant is nice. We...

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Helpful?
Thank kris308
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

• Good Afternoon Kris308, Thank you very much for taking the time to give our property a detailed review. We know that you have many options when booking a hotel and truly appreciate that you picked us. We're very happy that your stay was comfortable, and that our friendly staff exceeded your expectations. We're looking forward to seeing you on...

Brenham Texas
Reviewed 13 June 2016

A little dated, needs major overhaul of rooms, new linens for beds, AC needs work, no breakfast available except in restaurant, too far to walk anywhere to eat. Very quiet, in bad neighborhood with inadequate parking. I would stay here again because the people were nice and I stayed on a back side room on the fourth floor, very far...

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Thank BrenhamTexasGramma2
Lufkin, Texas
Reviewed 26 May 2016

What a fabulous full-service hotel! The drinks and food in the Grill were wonderful. The steak was cooked to perfection. The rooms are all updated and the decor is superior to other Holiday Inns. The staff were all so cordial and the hotel is close to the boats!

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Thank Ogletreez
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Good Morning Ogletree, Thank you valued guest so much for your heart warming comments. We know how hectic a traveler's schedule can be, and we try to ensure a smooth process from the time you get here to the time of departing. Here at the Holiday Inn and Suite Lake Charles South, we are a family. As such, every guest...

A TripAdvisor Member
Level Contributor
6 reviews
1 helpful vote
Reviewed 21 May 2016 via mobile

We stayed here just one night but it was clean, comfortable and everyone was very nice. All the staff were happy, kind, helpful and seemed glad to be at work! Breakfast was good, what you expect as free breakfast, worth the price overall. Would definitely recommend!

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Thank A TripAdvisor Member
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Good Afternoon Valued Guest, Thank you for your kind words. The Holiday Inn staff is a family and as such we like to treat our guest the same. We value our guest and their experiences with us. We look forward to seeing you again, until next time safe travels.

Charlotte, North Carolina
Reviewed 30 April 2016

My recent stay from April 5-10th was graced with Brittany working the front desk. She was extremely knowledgeable about area, local flavors, customs and services. The circumstances revolving my return home was not an easy one but Brittany went out of her way to assist with details, including special arrangements. She was beyond personable and compassionate and was so reassuring...

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Helpful?
Thank irishcajun
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

• Thank you valued guest so much for your heart warming comments. We know how hectic our business traveler's schedule can be, and we try to ensure a smooth process from the time you get here to the time of departing. Here at the Holiday Inn and Suite Lake Charles South, we are a family. As such, every guest who...

Missouri City, Texas
Reviewed 11 April 2016

After getting out of the swimming pool, being all wet, got into the elevator and the doors closed, but were stuck. They wouldn't open, nor move to any floor. I was on the fourth floor. I called the emergency operator, no response, rang the bell, no response, and it wasn't until my husband bammed on the door very loudly that...

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1Thank Karolyn55
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Good Afternoon Karolyn55 From the bottom of our heart, we truly extend our deepest apologies for the inconvenience you experienced. Here at the Holiday Inn and Suite Lake Charles South, we strive to uphold only the best in guest service and satisfaction. The fact that you left unhappy, again we apologize. If one day you would be willing to give...

Reviewed 10 April 2016 via mobile

Almost all the rooms were booked , but she went the extra mile to make sure we were able to stay. We stayed in Suit 309 an it was BEAUTIFUL... Every time we walked in or out of the hotel she made sure too tell us to have an awesome day!!! She is one of the ONLY front desk clerks...

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Thank Kelsey M
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Thank you Kelsey, We appreciate your feedback and we are glad you had a rewarding experience. It’s a true blessing to hear about our guest experience and interaction with customer service. We are glad Brittany could go above and beyond the call of duty to accommodate your needs. Thank you for such kind words we hope to see you soon.

Reviewed 7 April 2016 via mobile

Stayed at the holiday inn lake Charles south in 2016, the hotel is very modern with a great restaurant inside. Conveniently located right off the highway and close to several Casinos in the nearby area. Rooms are clean and neat, the hotel staff is very friendly especially Brittany who was very helpful and a great guide to finding local restaurants...

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Helpful?
Thank Bruce B
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

Good Afternoon Bruce, Thanks for giving us a great review we value our guest feedback. We are certainly happy to hear you liked our rooms and location. We have the best staff on board and try to keep them informed with the latest and greatest. Until next time Bruce safe travels.

Reviewed 7 April 2016 via mobile

So, when I first checked in, I thought the building was brand new. The common areas are so clean that they look new. When I got to my first room, housekeeping had not been there at all. The bed was unmade, There were towels on the floor. I went back to check in, and got a new room. This room...

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Thank DarrenKyle
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

• Thank you for taking the time to review our hotel. We appreciate any and all feedback from our guests as it is how we grow and improve. We were sorry to hear that your recent stay with us did not meet your standards. All of your comments have been passed on to our management staff and will be addressed....

New York City, New York
Reviewed 4 April 2016

The best thing about the hotel was that it was convenient to getting to McNeese. The staff was also friendly. The room was a comfortable size, although it took a while to regulate the temperature. The bathrooms, however, were in need of a better cleaning.

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2Thank Ashleigh C
Loretta H, Director of Sales at Holiday Inn Hotel & Suites Lake Charles South, responded to this review

We are so elated to know how much you enjoyed your stay with us. Our ultimate goal is to always make our guests feel warm and at home. We are so grateful that we are your hotel of choice.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The Holiday Inn Hotel and Suites is the newest Full Service, upscale hotel in Lake Charles, LA. Location, Location, Location. The Holiday Inn and Suites, Lake Charles is in the heart of Southwest Louisiana. Business travelers will quickly realize the benefit of our location. We are near all Lake Charles , Westlake and Sulphur industries, which include Conoco Phillips, Citgo, PPG and Westlake PetroChemicals. We are the closest full service hotel to the Airport, Mcneese State University, historic downtown and Port of Lake Charles. Just moments from our front door our leisure guests will find attractions such as 5 Star Resort and Casino, Lauberge Du Lac and Sugar Cane Bay. If shopping is on your agenda, the Prien Lake Mall and many great restaurants are only a short drive away. Host your meeting or celebrate a special occasion in our state of the art meeting and banquet facility which seats up to 175 people. Our professional planning staff and outstanding catering service is sure to meet your needs. In addition to our contemporary, state of the art guest rooms our Lake Charles Holiday Inn and Suites features a business center, fitness center, indoor pool and whirlpool. Our food and beverage facility is anchored by Kem s Café bar and grill featuring outstanding American fare and your favorite spirits. Enjoy, relax and experience the serenity of the Holiday Inn and Suites, Lake Charles. ... more   less 

Additional Information about Holiday Inn Hotel & Suites Lake Charles South

Address: 2940 Lake Street, Lake Charles, LA 70601
Region: United States > Louisiana > Lake Charles
Price Range: $151 - $274 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Hotel & Suites Lake Charles South 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Lake Charles South
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hotel & Suites Lake Charles South staff and other travellers.
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5 months ago

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Questions? Get answers from Holiday Inn Hotel & Suites Lake Charles South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an Upper Floor room it;s a good venue to see the area.”
 of 5 bubbles daveleyva, 24 Aug 2016 | Read review
“Do not get a room near the back entrance of the hotel. Make sure the a/ c in the room is quiet .”
 of 5 bubbles Leapfrog2015, 21 Jul 2016 | Read review
“Higher up is better, request an odd number room to be on the front side.”
 of 5 bubbles philr873, 18 Jul 2016 | Read review
“stay on top floor, towards the back and away from elevators for quiet...”
 of 5 bubbles BrenhamTexasGramma2, 13 Jun 2016 | Read review
“Eat int he restaurant........ the food is great.”
 of 5 bubbles Ogletreez, 26 May 2016 | Read review
5 of 5