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We have stayed in many Springhill suites this year and this one was awful. The room smelled and had stains on the carpet and couch. My kids didn’t even want to touch the couch and they don’t usually notice that stuff. I wouldn’t take a...More
Positives: The breakfast area is very big and open and offers lots of choices. The front desk staff is very friendly.
Negatives: I was initially checked into a room that had a really awful smell; so bad that I immediately went downstairs and they changed...More
Thank Michael N
Response from Brooke S, E-Commerce Specialist at SpringHill Suites by Marriott Lake CharlesResponded 1 week ago
Dear Michael N,
Thank you for taking time to provide feedback about your stay. We are glad you enjoyed our spacious breakfast area, as well as friendly staff.
We apologize, however, for the issues regarding cleanliness and service during your time at SpringHill Suites. Guest...More
I stayed here for six weeks while on business in Louisiana and the welcome from reception was second to none, the rooms were quite spacious and the bar welcome after a hard day.
There are many bars and eateries within a short walk and lake...More
Our family went on a Louisiana tour and decided to stop in Lake Charles and stayed at SpringHill. We had a huge pink and purple stain on our carpet, the toilet paper holder was broken, the hot tub had moldy grim all on the outside,...More
Response from Janet P, General Manager at SpringHill Suites by Marriott Lake CharlesResponded 2 weeks ago
Thanks so much for taking the time to share your comments with us. I sincerely apologize for any inconvenience you encountered during your stay and I want you to know that this is not our standard at all.
I will be reviewing your comments with...More
I will never recommend this hotel not will I ever stay at a Marriott again. I never step foot in this hotel ( our event was cancelled) . They Refuse to refund the room, nor are they willing to work with you. READ THE FINE...More
Good Morning Pat S,
I am very sorry to hear that you did not enjoy my hotel. I would like to inform you that we are undergoing renovations to upgrade our property and guest rooms. I do wish to compensate you with points for... More
Good Morning Pat S,
I am very sorry to hear that you did not enjoy my hotel. I would like to inform you that we are undergoing renovations to upgrade our property and guest rooms. I do wish to compensate you with points for experiencing a trip that did not meet your expectations. If you would please give us a call on tomorrow and we can get that taken care of.
Would also like to extend a second stay to you. So that we are given the opportunity to right the wrongs that you experienced.
I look forward to hearing from you.