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SpringHill Suites by Marriott Lake Charles

Overview
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1551 W Prien Lake Rd, Lake Charles, LA 70601-8364 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Airport Transportation
3 Star accommodation
Additional information
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Offers from SpringHill Suites by Marriott Lake Charles
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Rooms
Dec. 23Dec. 24
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (334)
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Traveller rating
179
81
25
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25
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LanguageEnglish
179
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All reviews sitting area separate rooms oatmeal excellent hotel front desk staff hot tub indoor pool easy access free breakfast prien lake free shuttle shower lobby michelle casino interstate pillows
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1 - 5 of 333 reviews
Reviewed 2 weeks ago

This hotel is no longer nice, it is currently disgustingly dirty and worn. Look at these pictures of mold, stains, dirt and torn furniture. Several of my coworkers had nasty rooms as well, so this is not an isolated incident.

Date of stay: November 2018
Thank Discover802730
Reviewed October 20, 2018 via mobile

The room has so many "wet marks" on the couch that I didn't even touch it. I had stayed here before and it wasn't as bad as it is now although both times the shower door leaked so bad that the bath mat is soaked...More

Date of stay: October 2018
Thank Extraordinary820545
Response from Brooke S, E-Commerce Specialist at SpringHill Suites by Marriott Lake CharlesResponded October 22, 2018

Dear Valued Guest, Thank you for sharing your experience with us. We sincerely apologize for lack of cleanliness and maintenance during your stay, as we assure you this is non-indicative of our usual practices. We hope to host you again the next time you are...More

Reviewed October 8, 2018 via mobile

When my sisters and I do our family trips we have stayed at the SpringHill Suites in Lake Charles. About a year since we stayed at last and it was great. In a year this Motel has really went down the tubes. We were in...More

Date of stay: October 2018
Thank P3862WDjohnf
Response from Brooke S, E-Commerce Specialist at SpringHill Suites by Marriott Lake CharlesResponded October 9, 2018

Dear John, Thank you for your valuable feedback. We sincerely apologize for the issues regarding upkeep and maintenance during your stay. We assure you that guest satisfaction is of highest priority, and will share your feedback with our hotel team. Thank you again for your...More

Reviewed September 30, 2018 via mobile

It is TRULY disappointing to find this sofa in my room. Full of bodily fluids, that housekeeping and management ignore! This is a TRUE breeding ground for bedbugs and lice. Sooo DISGUSTING!! This picture actually doesn’t show how NASTY this really is!More

Date of stay: September 2018
1  Thank choyce811
Response from Brooke S, E-Commerce Specialist at SpringHill Suites by Marriott Lake CharlesResponded October 1, 2018

Dear Choyce811, Thank you for your valuable feedback. We sincerely apologize for not meeting expectations in regards to cleanliness and upkeep. We assure you this is non-indicative of our usual practices. As a teachable moment, we will notify our hotel team. Sincerely, SpringHill Suites Lake...More

Reviewed September 19, 2018 via mobile

On the outside and in the common area, this Spring Hill Suites is attractive and appears clean and well maintained. The room, however, is a different story. The carpet between the beds has a large, very red stain. I am going to assume it is...More

Date of stay: September 2018
Thank alc747
Response from Brooke S, E-Commerce Specialist at SpringHill Suites by Marriott Lake CharlesResponded September 21, 2018

Dear alc747, Thank you for your valuable feedback. We sincerely apologize for not meeting your expectations in regards to cleanliness and amenities, as well as rewards member recognition. We assure you this is non-indicative of our usual practices, and welcome the chance to host you...More

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About
Description
At SpringHill Suites by Marriott Lake Charles, guests stay in accommodations that are anything but ordinary. Our Lake Charles hotel's suites and public areas are made to offer comfort for business and leisure More travelers, especially travelers on extended stays. But, our hotel is also stylish and it is full of color and helpful amenities. Stay with us at SpringHill Suites by Marriott Lake Charles and take advantage of modern accommodations (all suites!) filled with many thoughtful amenities, all without an extra cost! Enjoy a spacious guest suite with a plush bed, pull-out sofa, flat-panel TV, and kitchenette. Also, relax knowing we have a refreshing indoor pool and heated whirlpool to unwind in, a free daily breakfast to fuel you up, and a chic Lobby bar offering cocktails until 10 p.m. Plus, you get a superb location when you stay with us, near casinos and right off the I-210. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Free High Speed Internet (WiFi)
Pool
Free Parking
Bar/Lounge
Breakfast included
Fitness Centre with Gym / Workout Room
Air Conditioning
Airport Transportation
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
Hotel Style
Business
,
Romantic
,
Family
,
Casino
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Business
,
Romantic
,
Family
,
Casino
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
108
Price range
US$93 - US$172 (Based on Average Rates for a Standard Room)
Also Known As
Springhill Suites Lake Charles Hotel Lake Charles
Location
United States > Louisiana > Lake Charles
Hotel class
Contact Information
Hotel Style
Business
,
Romantic
,
Family
,
Casino
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
108
Price range
US$93 - US$172 (Based on Average Rates for a Standard Room)
Also Known As
Springhill Suites Lake Charles Hotel Lake Charles
Location
United States > Louisiana > Lake Charles
Photos
Traveller (119)
Room & Suite (59)
Dining (2)
Pool & Beach (2)
Business Centre & Event Rooms (2)
Nearby
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Questions & Answers
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PatS456
May 19, 2018|
AnswerShow all 3 answers
Response from JanetP2170 | Property representative |
Good Morning Pat S, I am very sorry to hear that you did not enjoy my hotel. I would like to inform you that we are undergoing renovations to upgrade our property and guest rooms. I do wish to compensate you with points for... More
0
Votes
Mrjid1301
April 20, 2017|
Answer
Response from Elizabeth B | Reviewed this property |
No shuttle service to airport. Still ask. Driver's maybe slow that day , of your request ? worth a shot..
0
Votes
Room Tips
"Thoroughly check the room for cleanliness before settling in."
W9686KCmichaeln
Aug. 4, 2018
Read review
"corner room and high floor the best. Away from the elevators"
D4688AYelizabethb
Jul. 3, 2018
Read review
"The rooms can be a little noisy because it is close to the highway. But lots of hotels are I keep ear plugs..."
610rexl
Jun. 10, 2018
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"Rooms opposite of Rt 210 should be quieter"
738jonathank
May 17, 2017
Read review
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