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SpringHill Suites Lake Charles

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SpringHill Suites Lake Charles
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251 Reviews from our TripAdvisor Community

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There are newer reviews for SpringHill Suites Lake Charles
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Showing 250: English reviews
Sugar Land, Texas
Reviewed 9 May 2016

There are many choices in hotels in Lake Charles other than the premium Golden Nugget and L'auberge, but we chose SpringHill Marriot because Marriott properties always offering a level of consistency in service and quality that we can count on. Plus, the price was reasonable for a one night stay. We were in Lake Charles to visit the casinos there...

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Helpful?
Thank Virginia C
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your kind review. Since we are close to the casino's, we are reasonably priced. We are glad to know that we met your expectations, and that your room was comfortable and clean. Please come be our guest again the next time you are in the Lake Charles area.

Orange, Texas, United States
Reviewed 30 April 2016

Booked room for out of town friend and her grandson to enjoy Mardi Gras with me. Enjoyed our breakfast and the pool. Our room did have some type stain on the carpet by the desk area. Reported to desk clerk.

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Helpful?
Thank Danna C
Claudia C, Sales Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for your review. We do appreciate all feedback that we receive. It pleases us to know that you enjoyed our pool and breakfast amenities. I apologize for the stain on your carpet, but thank you for letting us know, so that we can fix it. The next time you are in Lake Charles for either Mardi Gras, or...

Louisville, Kentucky
Reviewed 20 April 2016 via mobile

Decent enough hotel for the area I guess, but my stay was so-so. Staff were very friendly, but first room I got was musty smelling and after getting unpacked and ready to shower, I found that there was no hot water. Had to be moved to another room. I was having a bad day anyway and that didn't make it...

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Helpful?
Thank efm16
Makana A, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to provide viable feedback about your stay. We are pleased to hear that the staff provided a friendly demeanor. We apologize to hear that you ran into some issues. We will deliver your feedback to the appropriate departments. We hope that your travels will bring you back to Lake Charles in the future. Thank...

Bartlett, Illinois
Reviewed 27 March 2016

this hotel from the moment you walk in feels like home. Spring Hill Suites customer service Brittany B was such a delight. the hotel has a 24/7 service for quick snacks, beer, drinks, also a bar, pool, weight room. the breakfast bar is totally great i ate like a queen. the location is close to where everything from restaurants, shopping,and...

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Helpful?
Thank karen f
Hotel Manager C, Director of Sales at SpringHill Suites Lake Charles, responded to this review

Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Brittany B know that she made an impact during your stay. We hope to welcome you back to the hotel soon!

Reviewed 28 February 2016 via mobile

From the separate bathroom and shower to the heated indoor pool and jacuzzi, this place was NICE!! They even had vents in both the bathroom AND the shower! Very highly recommended! AC that really works!!

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Helpful?
Thank Kim P
Hotel Manager C, Director of Sales at SpringHill Suites Lake Charles, responded to this review

Dear Kim. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We love our hotel, and it gives us great pleasure that you will recommend us to your friends and family. I hope your next stay is just around the corner. Call us if there is anything we can help...

Doylestown, Pennsylvania
Reviewed 22 February 2016

The hotel is close to the casino and other points of interest. We were in town for the Mardi Gras at the Convention Center - 10 minutes by car. Clean, well run hotel. The staff was friendly and helpful.

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Helpful?
Thank rockcole
Hotel Manager C, Director of Sales at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to review our property. Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in the heart of Lake Charles, with a very strategic location that brings our guests just a few steps away from must-see attractions and modern-day conveniences....

San Antonio, Texas
Reviewed 17 February 2016

This is our second stay at this beautiful property. The staff were friendly and helpful. The lobby area is nicely decorated with a large sitting area and a bar that is open in the evenings. The rooms are large and include a refrigerator and microwave. We did not have a safe in our room. Each room has a separate shower,...

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Thank spursone
Hotel Manager C, Director of Sales at SpringHill Suites Lake Charles, responded to this review

Thank you for your review. I am very happy that the staff was welcoming and accommodating, and that you enjoyed the lobby area and our room amenities. However, I am sorry to hear that you were not satisfied with the breakfast selection. This has been communicated to the concerned staff, and we will try our best to include a variety...

Houston
Reviewed 17 January 2016

This is a great, affordable option close to the casino. The staff is very friendly and check in was easy. Unfortunately due to a booking issue my husband and I ended up in a room with 2 beds. I couldn't bear the strangeness of sleeping in separate beds, so we just shared one and it was fine. We weren't upset...

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Helpful?
Thank erazsicxela
Makana A, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to share your experience here on TripAdvisor. We are pleased to hear that we have fulfilled your expectations during your stay.

Big Sandy, Texas
Reviewed 15 January 2016

This hotel is so nice, clean & comfortable. Location is great. The staff is amazing & friendly too! Michelle & Shoney are great breakfast ladies, friendly and helpful. They make sure you leave fed and happy! Cleaning service is above par also.

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Thank BeckyD5
Makana A, Manager at SpringHill Suites Lake Charles, responded to this review

Thank you for taking the time to share your experience regarding your recent stay. We are pleased to know that our breakfast ladies left an outstanding impression with you!

Westwood, Massachusetts
Reviewed 18 December 2015 via mobile

Nice clean hotel in a very convenient location right down the road to the casinos . Check in was quick and friendly.We had a king room that was very modern and roomy.lobby has a bar and morning complimentary breakfast. This hotel is right off the highway, close to many restaurants.

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Helpful?
Thank going81
Makana A, Manager at SpringHill Suites Lake Charles, responded to this review

As we pride ourselves in keeping our property in outstanding conditions, we are pleased to hear that we have exceeded your expectations during your stay. Thank you for taking the time to share your experience.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room

Additional Information about SpringHill Suites Lake Charles

Address: 1551 West Prien Lake Road, Lake Charles, LA 70601
Region: United States > Louisiana > Lake Charles
Price Range: $135 - $283 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — SpringHill Suites Lake Charles 3*
Number of rooms: 108
Reservation Options:
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Also Known As:
Springhill Suites Lake Charles Hotel Lake Charles
Hotel Style:
#2 Family Hotel in Lake Charles
#2 Business Hotel in Lake Charles
#2 Romantic Hotel in Lake Charles
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Questions & Answers

Here's what travellers have asked, with answers from SpringHill Suites Lake Charles staff and other travellers.
2 questions
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Pasadena, Texas
over a year ago

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Questions? Get answers from SpringHill Suites Lake Charles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for even numbered rooms. Odd numbered rooms are only a few feet from a busy interstate and noisy all night.”
 of 5 bubbles SidH479, 6 Feb 2017 | Read review
“....maybe not close to the elevators...:-)”
 of 5 bubbles D4688AYelizabethb, 4 Jan 2017 | Read review
“Room 523 was great!”
 of 5 bubbles bs0549, 31 Dec 2016 | Read review
“All the rooms we saw were exellent”
 of 5 bubbles ourdub, 4 Dec 2016 | Read review
“The room is beautiful”
 of 5 bubbles tiffienurse, 4 Nov 2016 | Read review
5 of 5