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Quality Suites

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82 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Clearwater, Florida
Reviewed 20 March 2015

This place was fine for a night's stay. Had a microwave and refrig. Little table, 2 chairs and a couch and chair. A bit worn and could use a refurbish............but for the price I can't complain. Clean, nice TV. I'd stay here again. Nice staff.

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Helpful?
Thank Gena C
Texas City, Texas
Reviewed 10 March 2015

Called to check and see if this hotel was pet friendly, in which it was. After being offered a decent rate for a weekend, the Lady who was going to handle my reservation began going over the pet information. She explained how I must have a kennel for my 5lb Chihuahua and that she couldn't be left in the room...

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2Thank christina c
Polson, Montana
Reviewed 14 December 2014

Yes, the hotel needs renovating but they do the best with what they have a good breakfast, good bed with clean sheets. The towels are nice and not thin, the room was clean. They do need some kitchen utensils and maybe a kitchen towel. The only complaint is the side doors need to be cleaned and the hallway carpet needs...

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1Thank Jennifer45310
Bristol, United Kingdom
Reviewed 8 October 2014

We stayed here 2 times, one night in our way to New Orleans and then in our way back .. The Hotel is near Civic Center, then you can walk without problems, the rooms are big and well equipped , nice Breakfast and friendly staff... cannot complaint about this hotel.. Well done !!

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Helpful?
1Thank Alex C
David R, General Manager at Quality Suites, responded to this review

Thank you for your comments. We are glad you enjoyed your stay with us. I will inform my employees of your comments. We will always work hard to make sure every guest has an enjoyable stay. Again, thank you and we hope to see you again soon. Dave Rothschild General Manager

Lake Charles, Louisiana
Reviewed 7 October 2014

I live nearby and needed a place to stay for a night while repairs were made at my home. The lobby seemed nice, although I did not use the furnishings there or pay particular attention to that area. Once I entered the side door of the hotel, the poor condition of the building was very evident. It's rundown and needs...

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Helpful?
1Thank Teresa A
David R, General Manager at Quality Suites, responded to this review

I appreciate your comments during your stay with us. I do apologize for the inconvenience you encountered concerning the cleanliness and have followed up with maintenance and housekeeping departments to ensure these issues are taken care of. I have also informed the owners of the needed renovations. Your comments are a great tool for us to help provide the best...

Pensacola
Reviewed 3 September 2014 via mobile

It was a great value for the price you pay. The manager's reception on Saturday with free food and alcohol was very nice, also the breakfast was very good. the staff could not have been nicer but the pool area is a little run down but it is in the shade and it makes it nice on hot sunny days....

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Helpful?
Thank Cecil W
David R, General Manager at Quality Suites, responded to this review

I received your comment during your stay with us. I really appreciate it. We want every guest to be completely satisfied and have a good experience. I have met with my employees to make sure they understand to be courteous and professional at all times. We do provide a good value for the price and when we hear this from...

Lake Charles
Reviewed 3 August 2014

The outside looked very nice but was not satisfied with the service or the room. When I checked in, the front desk person was not very friendly. The hallway smelled like people have been smoking, even though the rooms are non-smoking. The room was nice and cold, which was a plus, but there was crumbs on the carpet and water...

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1Thank alexis200
David R, General Manager at Quality Suites, responded to this review

Thank you for letting us know of your concerns during your stay. I apologize for the smoke smell you encountered. We do provide some smoking rooms on the upper floor. I have met with our staff concerning the room cleanliness and the maintenance issues so that this can be corrected. We want every guest to leave satisfied. We hope that...

New Bern, North Carolina
Reviewed 9 July 2014

My parents are regulars at this hotel while my mom receives chemo at the hospital. Nemo and his staff have gone above and beyond to take care of my parents during each stay. I am forever grateful for the kind hearts and caring people at this hotel.

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Helpful?
Thank kntrygrl43
David R, General Manager at Quality Suites, responded to this review

We appreciate for your positive review concerning my staff. We all work very hard in maintaining a professional and courteous attitude. I have informed my staff of your comment and we will continue to make sure every guest is treated in the same manner. We hope to see you again. Thank you Dave Rothschild GM

Reviewed 29 June 2014 via mobile

This is a horrible I have never ever see a nasty place like this people please don't waste your money or time coming here make sure when you get a room anywhere get asked to see how the room looks before spending your money please

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Thank Carla B
David R, General Manager at Quality Suites, responded to this review

Thank you for your comments. I do apologize you were not satisfied with your stay. This issue was not brought to my attention during your stay. We do appreciate your business and want to express our apologies. Guests are not obligated to stay once they check in if the room is unacceptable, and we are very happy to show the...

Houston
Reviewed 4 May 2014

This hotel is located across from the lake. It is also conveniently located near the convention center. That's the best thing I'll say about it. As you walk in it's extremely dusty and outdated. My room had large water stains throughout the ceiling and the ac unit made loud noises and had lots of debris and dust around it. The...

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Helpful?
1Thank Tanya J
David R, General Manager at Quality Suites, responded to this review

I do apologize that the hotel did not meet your expectations. I have brought the renovations you noted to the attention of the owners and I have followed up with our cleaning staff and maintenance staff concerning the cleanliness and maintenance issues you experienced. We do take these issues seriously and want every guest to have a pleasant experience. Again,...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Quality Suites

Address: 401 Lake Shore Dr, Lake Charles, LA 70601-4286 (Formerly America's Best Inn and Suites)
Region: United States > Louisiana > Lake Charles
Price Range: $95 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Quality Suites 2*
Number of rooms: 111
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Also Known As:
America`s Best Hotel Lake Charles
Best Hotel Lake Charles
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Questions & Answers

Questions? Get answers from Quality Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book somewhere else”
 of 5 bubbles paticakes44, 20 Jun 2016 | Read review
“Recommend a lake view room”
 of 5 bubbles flgstffmm, 6 Jan 2016 | Read review
“Best tip is to NEVER check in~Filthy Rooms!”
 of 5 bubbles charlotteo397, 13 Jul 2015 | Read review
“rooms facing the lake would have a nice view”
 of 5 bubbles sgill58, 28 Apr 2015 | Read review
“We were given a lake side room so we could look out and see the lake which was nice.”
 of 5 bubbles 839genac, 20 Mar 2015 | Read review
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