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Quality Inn & Suites

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59 Reviews from our TripAdvisor Community

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Showing 59: English reviews
Rock Island, Illinois
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 September 2016

Our desk clerk was very friendly and helpful. Our room on the 2nd floor was suppose to be non smoking. It had been sprayed with something and we just couldn't stand the smell. We told the desk clerk and the owner was there and said he would move us to another room. We had a King suite but were moved... More 

Helpful?
Thank Brenda S
Murfreesboro, Tennessee
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2016

I was very surprised at the condition of this motel. It is in the "old" era even though it looks new from the outside. The air conditioning unit was still in the window and was still operated from the unit, not from a control on the wall. The room was excessively muggy and damp feeling. A light in the bathroom... More 

Helpful?
Thank Donna D
Kimberly R, General Manager at Quality Inn & Suites, responded to this review

First I want to apologize for all the issues you experienced while you were here at the Quality Inn & Suites. We now have bath mats that go in every room. Also, we just recently went under new ownership and are in the process of updating everything. More 

Travellers are raving about these Lake Charles hotels

Temecula, California
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 July 2016

We're not talking "Continental" here. Hot and Cold Eats and drinks for any appetite or Jet Lag. Not the Ritz but great staff, parking, and location to everything including shopping, restaurants, lakes, and casino fun.

Helpful?
Thank js_Flash1
Kimberly R, General Manager at Quality Inn & Suites, responded to this review

Thank you so much for your feedback. More 

1 review
Reviewed 16 July 2016

the room i order i did get they said that i order on line so they counding give us the room i order me and my wife got sick cauise they were pariting on 3 floor so we left went to e.r very sick we could take it nomore

Helpful?
Thank Robert S
Kimberly R, General Manager at Quality Inn & Suites, responded to this review

Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the issues on your recent visit. We have finished painting the floor. In order for us to improve the hotel we need to make changes. However, the paint smell should have not effected you inside your room. I am sorry that this happen to... More 

Splendora, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 July 2016

The Assistant GM and the GM over charged myself and five other families. Which we all incurred over draft fees. Which means they use your money to draw interest on until you get it straightened out. Of course everything is your banks fault. One family put up two cards and they charged both cards, The GM cancelled one families room,... More 

Helpful?
Thank Mack M
Kimberly R, General Manager at Quality Inn & Suites, responded to this review

I am sorry that you feel this way. We are unable to review what you are speaking of due to not enough information on this post. I can assure you and everyone reading this charges are based upon your length of stay or any damages that occurred in the room. More 

1 review
Reviewed 27 June 2016 via mobile

Hotel charged fraudulent charges for smoking when nobody had smoked..charged me 300 dollars on two separate days..staff is rude and not customer friendly. Do not stay there. Breakfast is bland, eggs were watery and sausage was cold..old rotted fruit

Helpful?
Thank Liz J
Rocklin
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 9 May 2016 via mobile

The staff here were really nice and the free breakfast included eggs, bacon or sausage, waffles , cereal, biscuits , fruit, juice , coffee , yogurt and bagels . Not too shabby . It's pretty ghetto ! There was a prostitue staying the same night and got kicked out when the staff found out what she was doing . This... More 

Helpful?
Thank Erika C
Thibodaux, Louisiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 January 2016 via mobile

Horrible visit filled will rude staff, overcrowded breakfast, bugs, musk, etc. Also, thin walls....CAN HEAR EVERYTHING as you walk down the hallway. Stapled wallpaper and mold in the pictures. Gave staff abundance of time to correct. Only received empty promises.

Helpful?
1 Thank Joseph B
Houma, Louisiana
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 January 2016

My friends & I booked a two night stay at the Quality Inn & Suites Lake Charles. I used my Choice Employee Discount, and due to no error of the hotel, was assigned two rooms with a single queen bed rather than two beds. My friends arrived several hours before me since I had to work that morning, and while... More 

Helpful?
5 Thank millie819
A TripAdvisor Member
Reviewed 2 January 2016 via mobile

As we walked down the hall to our room we saw that the entire carpet was very filthy. It obviously hadn't been vacuumed in a while. The room we stayed in looked like it hadn't been cleaned in quite a while also. The room had a very musty smell, there was mold in the picture frames, dust on the lamp... More 

Helpful?
3 Thank A TripAdvisor Member

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Quality Inn & Suites

Address: 3211 Venture Park Dr, I-210 & LA 14, Lake Charles, LA 70615-5443 (Formerly Sleep Inn & Suites)
Region: United States > Louisiana > Lake Charles
Price Range: $94 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Sleep Inn Lake Charles
Lake Charles Sleep Inn
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't know what side would be good to look out of since it is in a very rural area. Microwave still operated by a turn dial!”
 of 5 bubbles DonnaD292, 3 Aug 2016 | Read review
“Ground floor close to kitchen and coffee”
 of 5 bubbles js_Flash1, 21 Jul 2016 | Read review
“Before selecting a hotel, check to see what others have experienced while staying at the hotel”
 of 5 bubbles pslick, 23 Oct 2015 | Read review
“stay away or wear your shoes”
 of 5 bubbles RLPSanAntonio_Tx, 1 Aug 2015 | Read review
“To choose a good room - choose another hotel.”
 of 5 bubbles 583stevew, 9 Dec 2013 | Read review
5 of 5
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