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The Richmond Suites Hotel

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1 room 2 adults 0 children
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The Richmond Suites Hotel
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136 Reviews from our TripAdvisor Community

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Showing 136: English reviews
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Reviewed 5 March 2017 via mobile

Hello, this hotel was not what I expected. The building and rooms are very old, need to update. My room was not good either. The floor was not throughly clean, the bedding was outdated and not matching, the knob on the sink broke, the water does not drain out the tub properly, the water in the pool is GREEN, the...

Thank Charmaine S
Brandy T, Director of Sales at The Richmond Suites Hotel, responded to this review

Thank you for taking time to review our hotel. While our property was built a long time ago, we are currently renovating our guest rooms and once we complete all 5 buildings, it will be like walking into a brand new hotel! We are in the process of updating the bedding with the renovations as well and our pool/Jacuzzi was...

Missouri City, Texas, United States
Reviewed 11 February 2017

My friends and I stayed one night (Thank God) in Building D of the Richmond Suites Hotel. These were the problems we encountered: 1. Upon entering the building, the smell of stale cigarettes, mold/mildew was overwhelming. I found this to be ironic since I had to sign a waiver promising to pay a fine if we smoked in the room....

Thank GGWilliams88
Brandy T, Director of Sales at The Richmond Suites Hotel, responded to this review

Thank you for your review of our property. We are currently renovating our hotel and finishing up on E Building and D Building is our next building to work on. While we do not have elevators, our staff is always happy to help you carry your luggage up to your room and I am glad to hear you received that...

Lake Charles, Louisiana
Reviewed 26 October 2016 via mobile

We were welcomed with open arms the staff was very friendly and pleasant. We enjoyed the restaurant and their staff also they made us feel right at home. Just need to do some updates and make some changes.

Thank tyriag
Reviewed 16 October 2016

There may have been a better room available, however I didn't get it. Give up Richmond Suites, you can't even hotel anymore! 1. Changed rooms twice due to a broken security entrance door, strong odors of urine, fish, mildew and smoke in a non-smoking room. 2. The inconvenient need to acquire air freshener and new key cards 3 TIMES, THEN...

Thank joelfa
Reviewed 6 October 2016

Stayed for almost a month on business. The room was nice and roomy and it was quieter than I thought it would be. The staff was courteous and helpful, especially housekeeping. I would stay here again.

Thank Penny W
Stone Mountain, Georgia
Reviewed 2 August 2016

The 1st room was nice, but the toilet wasn't bolted to the floor. They didn't have reg double beds, so they upgraded us to a Suite...I was a nightmare! The whole room was filthy, mold in bathroom, etc

1Thank latoshafradieu
Reviewed 12 July 2016 via mobile

On a spur of the moment we decided to take a ride to lake Charles booked a 2 and half star hotel and get this hotel despite the fact hotwire made mistakes like booking a single bed when I booked with family the young lady that night did a superb job making us feel awesome she was very nice and...

Thank Sweetleelee A
Reviewed 7 July 2016 via mobile

I booked Richmond hotel thru Orbitz because they stated it was a 2.7 star. This hotel isn't even a one. Not only was the room disgusting they lied about the pet fee and we were woke up in the middle of the night by partying in the parking lot. When I addressed the staff they told me they already knew...

Thank Carolyn T
Houston, Texas
Reviewed 4 July 2016 via mobile

Horrible experience. Said on the web when I booked that it allowed pets for $25 a night. When I got there they demanded $50. Classic bait and switch. The rules also said if I left my dog alone in the room they would call animal control. I left immediately. Also not very clean or friendly, rude people.

Thank Pam W
Brandon, ms
Reviewed 1 July 2016 via mobile

These rooms do not have sofa beds, and if they do then the beds are in pitiful condition. They are putting regular sofas in the rooms so sofa beds are limited. Rooms are dusty and not maintained. Stains on the walls. Changed rooms 2x's then left

1Thank Dennis W

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  • Free Parking
  • Pool
  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Guests staying at this Lake Charles, Louisiana hotel will find convenient access to McNeese State University, the Lake Charles Beach and the Creole Nature Trail.Experience true Southern hospitality at an affordable rate while staying at the The Richmond Suites Hotel. Located near Interstate 10 in Lake Charles, Louisiana The Richmond Suites Hotel is minutes away from corporate locations , such as the Northrop Grumman Company and Petro Chemical Industries.The Richmond Suites Hotel offers 140 spacious, well-appointed guest rooms and suites each featuring cable satellite television with HBO® and free high-speed Internet access. Hotel guests will wake each morning to a complimentary hot breakfast buffet before enjoying an array of hotel amenities including an outdoor swimming pool and spa, fitness center, playground for children, guest laundry and a courtesy airport shuttle to Chennault International Airport, only four miles away. Business travelers will appreciate the full business services and meeting facilities accommodating up to 150 people.This Louisiana hotel is just three miles from casino gaming at the La Barge Casino and the Isle of Capri Casino. Guests will find an array of local restaurants nearby serving authentic Cajun and Creole delicacies. Visitors will also enjoy local events such as sports tournaments, family and class reunions, Contraband Days, Mardi Gras Festivals and the Marshland Festival.The Richmond Suites Hotel is proud to offer superior customer service and a convenient location in Lake Charles. Make a reservation today and save! ... more   less 

Additional Information about The Richmond Suites Hotel

Address: 2600 Moeling Street, Highway 171 & I-10, Lake Charles, LA 70615
Region: United States > Louisiana > Lake Charles
Price Range: $86 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — The Richmond Suites Hotel 2.5*
Number of rooms: 140
Reservation Options:
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Also Known As:
The Richmond Hotel Lake Charles
Best Western Lake Charles
Lake Charles Best Western
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Questions & Answers

Here's what travellers have asked, with answers from The Richmond Suites Hotel staff and other travellers.
2 questions
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Gramercy, Louisiana
3 days ago

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Questions? Get answers from The Richmond Suites Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“avoid this place!!”
897katherinel, 20 Jun 2016 | Read review
“Might want to select a room on the west side to be further from the highway noise.”
robertsonpamela, 12 Apr 2016 | Read review
“Rooms away from the highway may be quieter”
fayed875, 12 Apr 2016 | Read review
“Do not stay here.”
Jayaura, 4 Apr 2016 | Read review
“Most of the rooms had good views. My room had a great view.”
jcscott77, 24 Mar 2016 | Read review
5 of 5