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New Orleans Marriott Metairie at Lakeway

Booking.comUS$139*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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New Orleans Marriott Metairie at Lakeway
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407 Reviews from our TripAdvisor Community

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Showing 397: English reviews
Start your review of New Orleans Marriott Metairie at Lakeway
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Reviewed 4 days ago NEWvia mobile

I found this hotel last year when I couldn't find any rooms any where in the area. I was blown away by the beaut, cleanliness, amenities and amazing service. When I tell you that this hotel is 5 Star I mean it. The valet guys are hands down the best and have great personalities. I arrive late because I come...

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Helpful?
Thank Lglsmrty13
Reviewed 5 days ago NEWvia mobile

Loving this hotel. Great views of the city. Super relaxing accommodations. Great setup and decor. Plus, the valet parking makes it a breeze. Great location, near shopping and restaurants. It's a short drive to some great restaurants, shopping and attractions. We'll come back here again!

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Helpful?
Thank Randolph210
Marlton, United States
Reviewed 1 week ago

The lobby was beautiful and recently re-done. They had a cafe and bar. The rooms were inconsistent--my son's room had a refrigerator and microwave and mine did not. There was no water pressure in the shower.

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Helpful?
Thank lisawD5648TM
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

lisawD5648TM, Thank you so much for your visit and review. We appreciate your taking the time to share. I am delighted you enjoyed our lobby area. I will review your comment on the shower pressure with my engineering team to ensure proper functionality. We have several room types at our property. Our Deluxe rooms are equipped with a fridge and...

w. palm bch, fl
Reviewed 1 week ago via mobile

I stayed here for one night while in Metairie for a family wedding. This hotel was clean and our room was nice. I would recommend requesting a room facing the lake. I did not eat any meals while here. Valet parking is offered here for a fee (I think it was $23 a day) which is ok, but I like...

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Helpful?
Thank jimmydboy
Queensland, Australia
Reviewed 1 week ago via mobile

Nice hotel and staff but parking not included (20$ a day) and coffee pretty awful so bring your own if you like coffee! Otherwise it's a nice place to stay in New Orleans, easy to get to from the airport and has a pretty view of the lake from the windows if you're on that side.

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Helpful?
Thank Brittany H
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Brittany H, Thank you so much for visiting our property. We also appreciate your taking the time to share feedback on your visit. We understand that coffee is a very important park of many guests day. We offer a full selection of Starbucks coffees in our lobby Market. We will definitely utilize your feedback to improve. We look forward to...

Greenville, North Carolina
Reviewed 1 week ago via mobile

This is without question the most poorly managed Marriott property we have ever stayed in. It is a shame too. It is a great location with a gorgeous lobby and all of the room attributes you expect from Marriott; but then the fun begins. We arrived later after a long trip from France. The room looked great - at first...

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Helpful?
Thank a36redbaron
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear a36redbaron, Thank you for your visit and also for taking the time to share feedback on your experience with us. I am very disappointed to read about the issues you experienced while with us. We pride ourselves in delivering a product and service that are above our guests expectations. Clearly, we fell short during your experience with us. I...

New Orleans, Louisiana
Reviewed 1 week ago via mobile

Booked a room last minute for an early flight. Our room was clean and quiet. Easy in easy out. Cordial staff got us on our way quickly. Breakfast okay. Hot coffee. No problems at all We'd stay there again for the same purpose.

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Thank Pookgoes2
Miami, Florida
Reviewed 2 weeks ago

Totally disgusted w/ the bathroom. Hallways were very smelly, dirty towels left on the hallways floors . Very disappointed 😔 In my overall stay When I got back from training the trash was not pick up Room 1209. I have attached pictures

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Thank Ricelinab
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Ricelinab, Thank you for your visit and feedback. I am dissapointed to hear that your stay was anything other than enjoyable. We take great pride in demonstrating a high level of service and a quality product. I am sorry to hear that your visit was below both your expectations as well as our standards. I will personally be reviewing your...

Edmond, United States
Reviewed 3 weeks ago

It's a little pricey for the surroundings but a comfortable and enjoyable stay. The one thing I missed and this is the second Marriot in a row... the gift shop closes around 7 to 8 PM so anything you need - you have to leave the hotel, e.g. aspirins, tooth paste, snack, non-alcoholic beverage, etc.... with everything else open and...

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1Thank John L C
NC
Reviewed 3 weeks ago

I'm a Platinum Member and stay at Marriott's a lot. This property to me barely makes the cut. I understand they deal with a lot of tourists day in day out being in New orleans but staff is acting like robots on auto. There's no personal touch anywhere and the breakfast is one of the worst I've seen at Marriotts...

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Helpful?
Thank Doubleplay4
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Doubleplay4, Thank you for taking the time to provide feedback on your recent experience at our property. Please accept my sincere apologies for the inconveniences you encountered during your stay with us. Our goal is always to ensure our guests leave happy with both our product and service level. I apologize for us having fallen below your expectations during...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Pool
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast included
  • Concierge
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more   less 

Additional Information about New Orleans Marriott Metairie at Lakeway

Address: 3838 N Causeway Blvd, Metairie, LA 70002-8194 (Formerly New Orleans Lakeside Hotel)
Region: United States > Louisiana > Metairie
Price Range: $189 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Orleans Marriott Metairie at Lakeway 3.5*
Number of rooms: 220
Reservation Options:
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Also Known As:
Marriott New Orleans Metairie At Lakeway Hotel Metairie
Marriott Metairie
Metairie Marriott
Hotel Style:
#2 Romantic Hotel in Metairie
#4 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from New Orleans Marriott Metairie at Lakeway staff and other travellers.
9 questions
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Skegness, United Kingdom
Maynardville, Tennessee, United States
Maynardville, Tennessee, United States

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Questions? Get answers from New Orleans Marriott Metairie at Lakeway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Facing the Lake is lovely....”
johnlc2013, 3 May 2017 | Read review
“Lake facing higher floor”
Doubleplay4, 2 May 2017 | Read review
“Choose a lake view room if possible, it's better than City view.”
  • actual view from my room #1103
invue, 20 Apr 2017 | Read review
“Executive Suites overlooking the causeway”
62cyrilp, 31 Mar 2017 | Read review
“THe 16th floor was amazing”
cpreef, 28 Mar 2017 | Read review
5 of 5
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US$139* /night
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Prices are for 1 room, 2 adults
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