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New Orleans Marriott Metairie at Lakeway

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390 Reviews from our TripAdvisor Community

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There are newer reviews for New Orleans Marriott Metairie at Lakeway
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Showing 380: English reviews
Orlando, Florida
Reviewed 20 October 2015

Although this hotel is in a good location for getting to downtown New Orleans, it appears to be an older hotel. Spent two nights there and would not recommend this hotel. The toilet did not appear to be working correctly and informed the front desk. Not sure if they ever checked it but did not think so. Left at 9:30...

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Helpful?
1Thank ramblinwreck59
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, We truly appreciate your having taken the time to share you honest feedback on your experience with us. We value your feedback and will ensure we utilize it to improve our product and services. We apologize for the challenges experienced while you were with us. We will share your feedback with our team to ensure we properly...

Montgomery, Alabama
Reviewed 19 October 2015 via mobile

I stayed a few nights in New Orleans for a festival and this location was great. The staff was very friendly. I really loved the furnishings in lobby. It was very comfortable. I also liked how you had to have your room key to get to your floor. It greatly reduced the likelihood of a surprise visit from an unwelcome...

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Helpful?
Thank TFlowers34907
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for sharing. We are delighted that you enjoyed your experience with us. We will share your feedback with our team and look forward to hosting your next visit to our city. Sincerely, Marriott Metairie at Lakeway

Lafayette, Louisiana
Reviewed 18 October 2015

The hotel has a lot of quirks to it if you arrive by car. There was little information passed about how and where to park. You learn the hard way. The food was good, but limited. One would think a full service Marriott would have a more extnesive menu. The staff was NICE, very nice. They made up for a...

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Helpful?
Thank Ocean_Rover_Blue_Wat
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for taking the time to share. We valued your feedback and will definitely use it to ensure our food and beverage offerings are exceeding the expectation. We apologize for any confusion you may have experienced during the parking process. We will review our process as it relates to self parking and ensure the...

Clinton, Mississippi
Reviewed 14 October 2015

Nice clean rooms, check in is efficient, self parking is confusing, restaurant is more of a sports bar and during our stay it was understaffed, breakfast buffet is good and reasonably priced, room service is good and reasonably priced, TV check out was unavailable during our three night stay. Good restaurants and shopping are nearby. Hotel offers free WiFi, but...

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Helpful?
Thank Robert H
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you for taking the time to share your honest feedback with us. We aim to ensure that each of our guest experience a comfortable and enjoyable experience while with us. We realize that technology is an essential component for our guests. We will use your feedback to ensure our offerings are up to both your expectations...

Minneapolis, Minnesota
Reviewed 14 October 2015

Great hotel, we had a few days of meeting here and were more that satisfied. The breakfast they had was great as was the in-house bar and restaurant. It closes a little early but all in all a good place. Rooms were very clean and the beds were comfortable. I have no complaints about noise or cleanliness. As a business...

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Helpful?
Thank J304C
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for staying with us. We are delighted you could squeeze some time to visit our outlets in between meetings. We look forward to hosting your next visit to our city. Sincerely, Marriott Metairie at Lakeway

Dallas, Texas
Reviewed 14 October 2015 via mobile

This is a great hotel in Metairie which has a wonderful lake view. The rooms are always spotless. The bar has great drinks and service. Also, there are some incredible restaurants around the hotel. For an amazing local's secret go to Impastato's Italian restaurant. Also, the gym (Premier Fitness) attached to the hotel offers a "home away from home" place...

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Helpful?
Thank Cinerco
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for sharing. We take great pride in our service and product. We are delighted you enjoyed your experience. The view and fitness center offerings are just a couple of many attractive amenities we offer. We look forward to hosting your next visit. Sincerely, Marriott Metairie at Lakeway

Frankfort
Reviewed 13 October 2015

Arrived in town without a reservation and called the Marriott. Corner room with a view of the Super Dome and the sky line. Wonderful staff and service. Check in, valet, and house keeping were very attentive.

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Thank Kentucku
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for visiting our city and staying with us. We appreciate your taking the time to share. We are delighted you enjoyed your experience and look forward to the next time. Sincerely, Marriott Metairie at Lakeway

Reviewed 12 October 2015

I just had my second stay at this facility and am perplexed by the Management at this site. The building and facilities are great. The location is great close to downtown and right off the lake. The rooms are very nice and clean and the bar and restaurant our modern and full service. So why an average rating. On a...

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Helpful?
Thank Bill C
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for having taken the time to share feedback on your experience with us. We appreciate your taking the time to share your honest feedback. We have reviewed your comments with the members of both our food and beverage and front office team. We hope to have another opportunity to demonstrate the service levels...

Reviewed 6 October 2015 via mobile

An amazing hotel on the outskirts of New Orleans. Very quiet but has direct access to night life and lively town of you want. Also steps away from the lake which offers plenty of leisurely walking or relaxing. I was most impressed with the gym facility. It has some of the best weight equipment and machines in the world. Best...

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Helpful?
Thank T N
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you so much for having taken the time to share feedback on your experience with us. We truly appreciate it. We are delighted that you enjoyed your experience with us. The fitness center is a great amenity that we are proud to offer. We look forward to hosting your next visit in town. Sincerely, Marriott Metairie...

Atlanta, Georgia
Reviewed 2 October 2015

A few days before arrival one of my two reserved rooms was pre-assigned to a "Larger Guest Room/Corner King." This was still showing on the Marriott app at approximately 5:30pm when I arrived at the hotel the day of reservation. Melanie Herbert at the front desk proceeded to check us in and somewhere along that process the first room was...

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Helpful?
1Thank Matthew P
Jerry R, General Manager at New Orleans Marriott Metairie at Lakeway, responded to this review

Dear Valued Guest, Thank you for taking the time to share. We appreciate your visit as well as your honest review. We take great pride in our product as well as our service levels. It is our goal to ensure a comfortable and enjoyable experience. We apologize for having fallen short on meeting this goal during your experience with us....

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Amenities

Highlights
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Breakfast included
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Discover an oasis of luxury along the scenic shores of Lake Pontchartrain, at the New Orleans Marriott Metairie at Lakeway. Winner of the AAA Four Diamond Award and 2012 TripAdvisor Award of Excellence, we set higher standards of service for New Orleans. As Metairie's first full-service Marriott Hotel, we merge the grandeur of the past with the technology and comfort of today. ... more   less 

Additional Information about New Orleans Marriott Metairie at Lakeway

Address: 3838 N Causeway Blvd, Metairie, LA 70002-8194 (Formerly New Orleans Lakeside Hotel)
Region: United States > Louisiana > Metairie
Price Range: $202 - $329 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — New Orleans Marriott Metairie at Lakeway 3.5*
Number of rooms: 220
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Priceline and Travelocity so you can book your New Orleans Marriott Metairie at Lakeway reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Marriott New Orleans Metairie At Lakeway Hotel Metairie
Marriott Metairie
Metairie Marriott
Hotel Style:
#2 Romantic Hotel in Metairie
#4 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from New Orleans Marriott Metairie at Lakeway staff and other travellers.
9 questions
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Maynardville, Tennessee, United States
Maynardville, Tennessee, United States

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Questions? Get answers from New Orleans Marriott Metairie at Lakeway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quiet rooms are on the side away from the main road.”
 of 5 bubbles gusb2013, 16 Mar 2017 | Read review
“Location is Great”
  • Neighborhood View opposite of Lakeview
  • View from 16th Floor
 of 5 bubbles Ms_Butterfly78, 28 Feb 2017 | Read review
“Ask for city view. Its far away but you can see it.”
 of 5 bubbles Rwpl, 9 Feb 2017 | Read review
“Ask for a pie shaped room, more spacious then the regular rooms.”
 of 5 bubbles Jules5656, 7 Feb 2017 | Read review
“My room faced the lake. Slight traffic noise from the Causeway, but it didnt bother me. Great views.”
 of 5 bubbles 974chucka, 29 Jan 2017 | Read review
5 of 5