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No service from the hotel staff! No amenities-even the basic amenities you would expect from other hotels and/or extended stay places such as toilet paper and towels and clean sheets! Housekeeping staff reuse old bed sheets from previous customers; you can clearly see that the...More
1 Thank pamvaj
Response from nancydougherty, General Manager at InTown Suites Metairie Extended StayResponded 27 March 2017
We try very hard to address any issues you may have. We are an extended stay hotel, so we do not replace your towels, but they are yours to keep. We do tell all guest that we do not replenish any toiletries. I have an...More
The Motel is nice for the price. VERY DISAPPOINTED WITH FRONT DESK AND MANGER. I call for two weeks making sure we was getting a Handicap Room. Even called Tues talked to Crystal before check in Thursday she reassure me alone with her Manger that...More
Response from nancydougherty, General Manager at InTown Suites Metairie Extended StayResponded 3 weeks ago
We do try to accommodate all requests. If a guest that is already checked in decides to stay, then we can try our best to make sure to meet your needs. We are an extended stay hotel, so it is more like apartment style living.
I agree with the review of Andrea S. Staff has attitude problems to say the least. Rooms were dirty, and smelled smoke in a non smoking room. Microwave door was broke, chair leg was cracked broke, sink was plugged, and no shower curtain....when complained about...More
Response from nancydougherty, General Manager at InTown Suites Metairie Extended StayResponded 25 January 2017
We are not allowed to refund a booking though third party. We do not replace toilet paper and you do wash your own towels, but that is told to you upon check in. I apologize if you were not informed about those practices.
When we arrive to check in the staff have nasty attitudes..no kind of welcome at all.when to the room it look clean.but was not...okay the next day we ask for towels..they don't give clean towels at all an no clean sheets at all.we was told...More
This place is actually affordable and nice for its price.. until one day the roof caved in and water began protruding from the ceiling. All types of debris was seen floating in maybe 3 inches of water. By the time I went to the office...More
Thank Moe M
Response from nancydougherty, General Manager at InTown Suites Metairie Extended StayResponded 16 September 2016
We are working on getting you some type of reimbursement, but this is an insurance issue. As soon as we get an answer for you, we will let you know.
US$67 - US$118 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Sun Suites Metairie/New Orleans West Hotel Metairie ,
No pool, no coffee, no telephone, no iron, no ironing board, no free wifi, rude staff, incompetent manager, no housekeeping, no toilet paper plus they will unlock your door without warning and leave it open and unguarded... More
No pool, no coffee, no telephone, no iron, no ironing board, no free wifi, rude staff, incompetent manager, no housekeeping, no toilet paper plus they will unlock your door without warning and leave it open and unguarded then deny they did that. If you complain they will kick you out then bill you a week's rate even if you only stay there for one day. If you complain to the corporate offices of Intown Suites they will block your calls and your email address and keep your money. If you fill out a BBB case against then they will lie to the BBB....Do NOT stay at ANY hotel owned by Intown Suites!!!!!!!!!!!