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I stayed at this hotel during a recent business trip to New Orleans. I rented two rooms, one for me and one for an employee. The hotel is decent, however the service was not good. The staff just didn't seem to care.
There were many...More
Response from Kristy F, Director of Housekeeping at Sheraton Metairie New OrleansResponded 2 weeks ago
Thank you so much for your feedback about your recent stay with us. I am so sorry you did not receive the service that we at Sheraton are known for and that all of our guests deserve! We will use your feedback to train our...More
From the time we arrived and checked in to the time we left after 5 days, the staff was excellent. Everyone ALWAYS had a smile on their face and if we had any concerns, the staff addressed them immediately. Cannot give enough praise and appreciation...More
Thank Patrick D
Management response:Responded 28 June 2017
Thank you very much for taking the time to share you nice review of our hotel. I is always wondering to hear when our guests have an excellent stay. Our staff is our biggest source of pride here at the Sheraton Metairie, and I am...More
Had and awsome stay had no complaints Robert at the front desk was awsome! And the driver David Super Cool and Fiendly the room was awsome Sadly we had to come back to Florida wish we couldve stayed there longer
The hotel Super Close to...More
Thank joaquin r
Response from Kristy F, Director of Housekeeping at Sheraton Metairie New OrleansResponded 1 week ago
Thank you for your wonderful review of the Sheraton Metairie! We wish you could have stayed longer too! I will let Robert and David know how their great customer service added to your stay with us! We are excited for you to stay with us...More
We have no complaints about our stay. We stayed club level and had to extend trip twice . Staff super friendly and attentive. Parking a little snug but outside of that it was great. Club level access exceeded my expectation.More
Thank Yolanda R
Response from Kristy F, Director of Housekeeping at Sheraton Metairie New OrleansResponded 2 October 2017
We are so glad to hear you had a great stay with us! Our friendly staff is our number one asset. We will let our staff know how their service helped to make your stay excellent. Our parking garage can get a little tight at...More
This hotel is in Metairie, so don't expect the "New Orleans" experience of being downtown or in the French Quarter. If that's what you're expecting, those areas are just a short cab or Uber away. The great part about this hotel is that the parking...More
Response from Kristy F, Director of Housekeeping at Sheraton Metairie New OrleansResponded 24 September 2017
Thank you so much for letting us know how your stay went with us! It is great to know you like many of the things we have to offer like free parking! Cleanliness is so important in our hotel, so I was delighted to hear...More
US$109 - US$253 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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I stayed there back in January or February and they did have a complimentary airport shuttle then. (Tip the driver of course!). Pickup is in the airport parking garage by Uber and Lyft pickup areas. We used Uber the rest of... More
I stayed there back in January or February and they did have a complimentary airport shuttle then. (Tip the driver of course!). Pickup is in the airport parking garage by Uber and Lyft pickup areas. We used Uber the rest of the time so I can't comment on whether or not they will do side trips.