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BEST WESTERN PLUS Landmark Hotel & Suites

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BEST WESTERN PLUS Landmark Hotel & Suites
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307 Reviews from our TripAdvisor Community

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Showing 303: English reviews
Reviewed 15 December 2016

The staff was Sybil, Erika, Charles, and Yasmine were simply amazing. The gave us the best service from check in to check out. Well stay again clean hotel, with beautiful rooms. For our couples trip .

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Helpful?
Thank Carrie B
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Miss, Thank you for your review. We are happy to hear that our staff left such an impression on you and will make sure they are recognized for it! We hope you will stay with us during your next couple's trip as we would love to have you back soon! Thank you for choosing The Landmark, your patronage is...

Violet, Louisiana
Reviewed 13 December 2016

I arrived to the hotel on Saturday December 10, 2016. My experience was excellent the front desk staff was phenomenal Sybil, Erika, Charles and Yasmine. I greatly appreciate the warm hospitality that was given to me. Sybil made sure we were comfortable in our suite and Erika, Charles and Yasmine had a wonderful personality. I would recommend your property to...

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Helpful?
Thank revia6
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for your kind review. I am so elated to hear such high praise of our staff! We appreciate your recognition of them more than you know and look forward to your return! If there is ever anything we can do to be of assistance please don't hesitate to let us know. Warmest Regards, Teresa Munoz -...

Lafayette, Louisiana
Reviewed 12 December 2016

A comfortable place to have a business meeting, large conference room. The hotel is a bit off the beaten path but easy to get to and load and unload. Checkin was easy and staff very helpful and pleasant!

Review collected in partnership with Best Western
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Helpful?
Thank roderickr3
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Sir, Thank you for your kind review! We are pleased to hear that your experience with us was to your satisfaction and hope to be of service again soon. Regards, Teresa Munoz - Revenue Manager

Nixa, Missouri
Reviewed 7 December 2016

Stayed one night while in town for work. Conveniently located off I-10 and Veteran's Blvd. Finding parking was easy (small car), front desk staff were friendly. Room was large and clean, with an OK view (looking toward Veterans, 5th floor). A/C-Heater had an odd noise, like something was rattling around inside--it eventually bugged me enough that I just turned the...

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Helpful?
Thank heywood417
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Guest, Thank you for taking the time to share your experience with us! I apologize for the noise issue you had. I am looking into this to ensure we get this fixed before your return. We are glad that you were happy with your experience overall and hope you will have a chance to stay with us again soon!...

Metairie, Louisiana
Reviewed 7 December 2016

This is my home away from home! Erika me Sybil are excellent! Every one I encounter is always willing to help and always helpful! Housekeeping is always willing to help whenever needed the breakfast staff is amazing.

Review collected in partnership with Best Western
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Helpful?
Thank LG R
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello Guest, Thank you so much for this awesome review! We are so excited to hear how pleased you always are during your time with us. Our staff works very hard to keep our guests happy and I am glad this shines through when you stay with us! If we can ever be of any assistance please give our Front...

New Orleans, Louisiana
Reviewed 5 December 2016 via mobile

Came to the landmark for a wedding and stayed the night. Nice suite in the tower building. Lost my coat at the reception and staff was very helpful in helping me to get it back. Very nice hotel. Also very nice venue for a wedding or party.

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Helpful?
Thank lesagejr
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thank you for taking the time to provide us with feedback. We are happy you enjoyed your time with us while celebrating such a special event. We hope we will have opportunities to host you again in the future and look forward to your return. If we can ever be of any help to you please reach out...

Pineville, Louisiana
Reviewed 3 December 2016

Such a great place to stay. The Tower rooms are wonderful. Clean and comfortable. The staff is always friendly and helpful. We've eaten from the downstairs lounge quite a few times. The food is great and the price is affordable. Would definitely recommend this hotel to anyone traveling to the area.

Review collected in partnership with Best Western
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Helpful?
Thank christinamI2647FS
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Hello, Thank you for much for this wonderful review. We truly appreciate having you as our guest and hope to be of service again very soon! Warm Regards, Teresa Munoz - Revenue Manager

Reviewed 30 November 2016 via mobile

Stayed at this place multiple times and it is the best hotel you can get at this price. The location is great and the rooms are decent. Parking is a little tough and could use more lighting as some areas are dark at night but overall great experience.

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Thank Dang N
teresa_munoz, Revenue Manager at BEST WESTERN PLUS Landmark Hotel & Suites, responded to this review

Dear Guest, Thanks for your review! We are very proud to have made a loyal guest of you and thank you for your continued patronage. I will most certainly speak to our Facilities Manager about improving the lighting in our parking lots. Thank you so much for your suggestions and we look forward to your next stay! Best, Teresa Munoz...

Orlando, Florida
Reviewed 24 November 2016

Staff was average with that one person who redeems everyone else's crap attitude. Textiles linens furnishings in the room were hard and felt really cheap room literally faced the roof of the building and the heat off the roof reflecting into the room made mid day unbearable. Tv was stuck in display mode and was hard to enjoy. Such a...

Review collected in partnership with Best Western
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Helpful?
Thank markeyth
Management response:

Dear Markeyth, I apologize for our staff and products not exceeding your expectations during your stay with us. I would like to speak with you about your stay if you would please call my direct line at (504) 526-4583. Sincerely, Kara Kokser Assistant General Manager

Reviewed 20 November 2016

We were from outta state. There for funeral for husbands mother. This place reek of old nasty carpet the air conditioning smelled staff were rude. Do Not stay here. It could be a nice place but change the carpet , linens paint for petes sake do something. And need to has staff meeting on being polite and helpful. They made...

Review collected in partnership with Best Western
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Helpful?
Thank 377donaldt
Management response:

Dear 377Donaldt, I would like to apologize on behalf of our entire staff for not meeting your expectations during your stay with us. We take great pride in ensuring our guests are able to enjoy their time with us while having a convertible stay. Please feel free to either call my office at (504) 526-4583 or e-mail me at kara_kokser@acihotels.com...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Kitchenette
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Landmark Hotel & Suites

Address: 2601 Severn Ave, Metairie, LA 70002-5934
Region: United States > Louisiana > Metairie
Price Range: $158 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN PLUS Landmark Hotel & Suites 3.5*
Number of rooms: 251
Reservation Options:
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Also Known As:
Best Western New Orleans
Metairie Best Western
Best Western Metairie
Hotel Style:
#2 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and other travellers.
8 questions
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Baton Rouge, Louisiana
2 months ago
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Questions? Get answers from BEST WESTERN PLUS Landmark Hotel & Suites staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Suites are worth the extra charge.”
 of 5 bubbles hcallais, 6 Feb 2017 | Read review
“Stay in the Tower”
 of 5 bubbles Talu2008, 17 Jan 2017 | Read review
“8th Floor was wonderful”
 of 5 bubbles revia6, 13 Dec 2016 | Read review
“Bring earplugs, do have a lot of industrial trucks nearby, but that is a problem throughout New Orleans.”
 of 5 bubbles JamesB477, 9 Dec 2016 | Read review
“Ask for a room with a view there are some great ones!”
 of 5 bubbles maureenm353, 8 Nov 2016 | Read review
5 of 5