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Holiday Inn Metairie New Orleans Airport

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#10 of 22 Hotels in Metairie
Certificate of Excellence
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Holiday Inn Metairie New Orleans Airport
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274 Reviews from our TripAdvisor Community

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Showing 267: English reviews
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Manchester, United Kingdom
Reviewed 2 weeks ago via mobile

I was in New Orleans for a conference and decided to move to this hotel for a night after the event as weekend hotel rates in downtown New Orleans are crazy and i had a couple of days before my flight home and wanted to explore the local mall (which is disappointing). The hotel is a short taxi ride from...

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Helpful?
Thank DlrowTraveler
James M, Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

Oak Grove, Louisiana
Reviewed 5 weeks ago via mobile

Our family of four stayed here for a Saint's football game. The hotel was very clean and convenient to New Orleans, as well and convenient to local restaurants. This will be our future "go to" hotel for future trips.

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Helpful?
1Thank scedotal
James M, Sales Coordinator at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear Scedotal, Thank you for taking the time to give our hotel a stellar review! We at the Holiday Inn Metairie value our guests feedback, and we are appreciative in knowing that this hotel will be your "go to" hotel for future trips. We are glad to be of convenience for you and your family in regards to proximity to...

Reviewed 19 February 2017 via mobile

Hotel was clean, affordable and comfortable, great customer service, Breakfast was not included which was only disappointment, it was $13 person after a 25%Rewards discount and food was not that great! On our last day we Tried Chef Ron's Gumbo stop right next door and it was our 3rd try at Gumbo and this was the best hands down! Jumbalaya...

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Helpful?
Thank Jenn L
James M, Sales Coordinator at Holiday Inn Metairie New Orleans Airport, responded to this review

Hello Jenn L., Thank you for taking the time to give the Holiday Inn Metairie hotel a review. We are appreciative that you found the hotel to be clean, affordable, and comfortable all while receiving great customer service. Our staff at this hotel works very hard to ensure that all guests are well accommodated and always puts the guests needs...

Houston, Missouri
Reviewed 11 February 2017 via mobile

The rooms are clean and well stocked with needed supplies. Each room has a mini fridge if needed. There was not a microwave but when we inquired about one, one was offered to us. Soft and Firm pillows are provided for each bed. Whitney at the front desk is a STAR!!! She has a wonderful personality and is very knowledgeable...

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Helpful?
Thank Cassie R
James M, Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Management

Philippines
Reviewed 23 January 2017 via mobile

We took the risk of staying in this hotel as we didn't want to pay much for a hotel stay in New Orleans. Our concern is the traffic going to and from the square. We didn't experience heavy traffic to and from the square. We might just have been lucky. The room was clean and cozy. As expected for any...

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Helpful?
Thank im_a_universe
James M, Sales Coordinator at Holiday Inn Metairie New Orleans Airport, responded to this review

Hello im_a_universe, Thank you for taking the time to review our hotel. We are appreciative that you enjoyed our clean and cozy room. It is important to make every guest feel as if they are in a peaceful, cleanly environment when away from home. It is unfortunate that you experienced a long wait time to check in, and I will...

Mize, Mississippi
Reviewed 21 January 2017

This hotel is at very good location if your not wanting to stay in downtown. The outside is pretty much plain lobby and bar areas very updated. The rooms are very dated they were clean but dated. Not bad to just stay night or two

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Helpful?
1Thank RL G
James M, Sales Coordinator at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear RL G, Thank you for taking the time to review the Holiday Inn Metairie hotel. We value our guest feedback, and are appreciative that you enjoyed your stay. Though the hotel is a little dated right now, we are undergoing renovations at the present time. Once again, thank you for your review and we hope to have you at...

Shreveport, Louisiana, United States
Reviewed 9 January 2017

We are IHG members and have stayed at this Holiday Inn several times. The beds were comfortable. The suite was large and furnished with old but serviceable, cheap furnishings. Breakfast is decent; if you order off the buffet, you'll sacrifice fresh and hot for speed and volume. Restaurant service is good. There was a good deal of noise in the...

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Helpful?
Thank David T
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear David T, Thank you for leaving a comprehensive review, highlighting not only the bad but also the good. We are thankful to have you as our valued IHG Rewards Club member. We are pleased to know you liked the facilities we offer. On the other hand, we are sorry that some of the services we offer like the room...

Pembroke Pines, Florida
Reviewed 14 December 2016 via mobile

Visiting for business and found that this particular hotel met my needs. Nice Christmas themed lobby, nice sports bar/restaurant, and the rooms were comfortable. Its not one of their new top of the line hotels, but a good place with a friendly staff and nice rooms. I had zero problems during my stay.

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Helpful?
1Thank cunni1jb
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear cunni1jb, Thank you for sharing your experience with us. I am very pleased that you found our hotel staff, particularly our front desk, to be nice and accommodating. It is always hugely motivating on our end to receive commendable feedback from our valued guests like you and we are looking forward to seeing you again soon. Best Regards, John...

Reviewed 12 December 2016 via mobile

First of all the room smells like mildew as soon as I walked in, like a punch in the nose. The floors are discussing, had to call every day for coffee and cream they never cleaned the room one day, so we didn't have clean towels or a clean room no house keeping staff at night so they send up...

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Helpful?
Thank Danielle Z
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear Danielle Z, Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with you. I have sent you a private message in an effort to obtain more information....

A TripAdvisor Member
1 review
Reviewed 9 December 2016 via mobile

This is the worst hotel I have ever been to, and I travel almost weekly. Very very dirty hotel, we found multiple roaches in our room. The entire place smells like death. Hair on the beds, in the tub, floor is filthy. Complained and were moved to another room that was just the same. Woke up with bite marks on...

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Helpful?
Thank A TripAdvisor Member
IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans Airport, responded to this review

Dear Valued Guest, We noticed your review regarding the Holiday Inn Metairie New Orleans Airport, LA. We are reaching out to you on behalf of InterContinental Hotels Group or IHG, representing the Holiday Inn brand. We appreciate you bringing your concern to our attention and apologize for any inconvenience you may have experienced. We'd like to obtain additional detail about...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Complimentary Wi-Fi throughout the hotel, complimentary fitness center, state-of-the-art business center, cozy outdoor pool, guest laundry facilities, game arcade, 32” HDTV and mini fridge in every room, full-service restaurant and bar, complimentary airport transportation. ... more   less 

Additional Information about Holiday Inn Metairie New Orleans Airport

Address: 2261 N Causeway Blvd, Metairie, LA 70001-1934
Region: United States > Louisiana > Metairie
Price Range: $166 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Metairie New Orleans Airport 3*
Number of rooms: 205
Reservation Options:
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Also Known As:
Holiday Inn Metairie New Orleans Airport Hotel Metairie
Hotel Style:
#3 Business Hotel in Metairie
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Metairie New Orleans Airport staff and other travellers.
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Questions? Get answers from Holiday Inn Metairie New Orleans Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a corner room for more natural light”
 of 5 bubbles felicef151, 21 Oct 2016 | Read review
“Get a room on the back side of hotel.”
 of 5 bubbles 382timl, 30 Sep 2016 | Read review
“go somewhere else”
 of 5 bubbles shirmart, 8 Jul 2016 | Read review
“Do not use corner rooms they seem to be much hotter.”
 of 5 bubbles LadyCaptain, 22 Jun 2016 | Read review
“There's a nice mall very nearby (up causeway across the road) and a whole foods a exit down. stay away from noisy streetside.”
 of 5 bubbles Drej_Stu, 20 Jun 2016 | Read review
5 of 5