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Extended Stay America - New Orleans - Metairie

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3300 I-10 S. Service Rd. W., Metairie, LA 70001
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Traveller (34)
Room & Suite (26)
Dining (4)

About

#17 of 25 hotels in Metairie
Location
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Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Self-serve laundry
Room features
Air conditioning
Kitchenette
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
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129Reviews4Q+A27Room tips
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Amp J wrote a review Feb. 2021
1 contribution
Hotel was dirty hot water did not work in the shower there was at least 3 roaches in both of the rooms we had leg on chair by lamp broken no towels hotel manger said it was nothing he could do to accommodate our stay
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Date of stay: February 2021Trip type: Travelled with family
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Response from ESA GM, General Manager at Extended Stay America - New Orleans - Metairie
Responded Feb. 17, 2021
Thank you for your review. We apologize for not living up to our commitment to clean, fresh, well-maintained accommodations during your visit and for the inconvenience it caused. Also, we regret we were unable to resolve it to your satisfaction. Your feedback will be shared with our housekeeping and maintenance teams for review and action. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
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Pamela P wrote a review Dec. 2020
Martinez, California2 contributions1 helpful vote
I highly recommend staying here! Great room. Really great price! We will be back. The staff was great I think his name was Isaac was so helpful. Room was clean, bed was comfy and I cant believe how cheap the room was. Stay here!
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Date of stay: December 2020Trip type: Travelled with family
1 Helpful vote
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - New Orleans - Metairie
Responded Dec. 4, 2020
Thank you for the glowing review of Extended Stay America and for recommending us to future travelers. It is our pleasure to offer comfortable accommodations and thoughtful hospitality at an excellent price. We will be sure to share your compliments with our team, especially Isaac. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management
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Reesy D wrote a review Aug. 2020
Dallas, Texas1 contribution1 helpful vote
Had to stop for a night. And was booked here. The lady at the front desk was very pleasant. And thats the only pleasant thing about this hotel. There was hair in the shower and on the Shower curtain. They're website needs to be UPDATED because their aren't ANY free grab and go breakfast as stated. So the kids I have with me are disappointed. If this is considered a "studio" then I guess I don't know what a "studio" room is. Like wth? Its quite clean and needs some more renovations done. If you can find something else for the price. Then I suggest staying elsewhere.
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Date of stay: August 2020Trip type: Travelled with family
1 Helpful vote
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - New Orleans - Metairie
Responded Aug. 29, 2020
Thank you for staying overnight at our hotel. While we are glad one of our front desk associates made a good first impression, we are sorry for the oversights you observed and that we missed meeting some of your expectations. Your feedback is important to us, and we will use it to improve our guest experience going forward. We hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
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Shawn L wrote a review Aug. 2020
Savannah, Georgia, United States115 contributions47 helpful votes
My friends booked this place. The room I had was OK. The bed was nice. The shower didn't work. Either I had a bath or a shower in the other room we booked. No chairs in the room. TV worked. It's not a place I would seek out to use, but better than an no-tell motel.
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Date of stay: August 2020
Value
Location
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1 Helpful vote
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - New Orleans - Metairie
Responded Aug. 12, 2020
Shawn, thank you for being our guest. We are pleased you enjoyed your stay overall, but we may have missed meeting some of your expectations. We value your feedback, and we will share your comments with the appropriate individuals to see where we can make improvements. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
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Jordan E wrote a review Mar. 2020
Las Vegas, Nevada22 contributions23 helpful votes
Besides the room not being as clean as I like and finding a few bugs over my stay this place wasn’t too bad. The reason I give 1 star is because the lady working on 3/20/20 at 3:20pm is very rude, mean and the worst customer service I have experienced in a long time. If I see her working I refuse to go to her for anything. This situation my key was not working. She handled it by being rude and having attitude. No signs of being polite, or nice. Absolutely terrible customer service. Every time I have to interact with her I am left feeling mad and upset because of how she treats me every time. I also see her treating other CUSTOMERS the same exact way. Please handle this situation because you will lose business with employees like this. I will not stay here again because of how I was treated multiple times. No excuse for employees like that
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Date of stay: March 2020Trip type: Travelled on business
1 Helpful vote
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Response from iResponze A, Manager at Extended Stay America - New Orleans - Metairie
Responded Mar. 20, 2020
Jordan, thank you for being our guest. We apologize for the impudent behavior of one of our front desk associates and regret the inconvenience caused. We will share your concerns with her, so this does not repeat going forward. We are also sorry for the issues you had with the cleanliness and with your room key. Your comments have been shared with the appropriate team to ensure a better experience going forward. We hope you will reconsider giving us a second chance to provide the hospitality you should always expect from us. Sincerely, Hotel Management
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PRICE RANGE
US$72 - US$136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america kenner, kenner extended stay, extended stay metairie
LOCATION
United StatesLouisianaMetairie
NUMBER OF ROOMS
20
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Frequently Asked Questions about Extended Stay America - New Orleans - Metairie
Which popular attractions are close to Extended Stay America - New Orleans - Metairie?
Nearby attractions include Lakeside Shopping Center (1.1 km), La Habana Hemingway Cigar Bar (0.9 km), and Jefferson Orleans North (0.6 km).
What are some of the property amenities at Extended Stay America - New Orleans - Metairie?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Extended Stay America - New Orleans - Metairie?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Extended Stay America - New Orleans - Metairie?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - New Orleans - Metairie?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - New Orleans - Metairie?
Conveniently located restaurants include Chef Ron's Gumbo Stop, Acme Oyster House, and Cafe Du Monde.
Are pets allowed at Extended Stay America - New Orleans - Metairie?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - New Orleans - Metairie?
Many travellers enjoy visiting Longue Vue House and Gardens (3.9 km), Pitot House (6.8 km), and Camp Parapet Monument (2.6 km).
Is Extended Stay America - New Orleans - Metairie accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.