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I want to complaint about the worst customer service that I have ever received... The name of the employee is Billy Mcfadden and he is believe it or not the general manager of the hotel. After a 20 hours drive from Miami to New Orleans...More
Thank Miguel H
Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 1 week ago
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
If you don't want to be in downtown this hotel is very good option. Room was very clean and spacious and the hotel itself wasn't that far from the downtown...maybe some 15 minutes drive and I caught peak hour..so not bad at all. I mean,...More
Thank Marija Z
Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 8 July 2017
Marija, it was a pleasure to have you as our guest at Extended Stay America - New Orleans – Metairie and we are delighted you were able to bring your 4-legged family member, too. We love taking care of our guests, and we are happy...More
The Manager a male was the rudest person I have ever encountered in my 40 years plus of professional travel. I would fire him at the drop of a dime before I allowed him to ruin my business. I am a retired Travel Manager and...More
Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 2 weeks ago
We are extremely sorry for the issues you encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we will...More
Billy - GM, Amber, Angela, Bridget, Pam and John are a remarkable team who are connected and committed to providing excellent customer service. I was treated me more like family and less like a guest.More
Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 4 weeks ago
Thank you so much for this awesome review of Extended Stay America. Making you happy makes us happy! We are glad that everything went so well during your stay and that our staff made for a memorable experience. I will your wonderful compliments with my...More
BED BUGS! I thought bed bugs could not be seen with the naked eye. I was wrong. I saw them in my bed. Once you walk in the place looks decent for the $67 fee. I took a nap on my bad with the lights...More
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Response from 00esa, General Manager at Extended Stay America - New Orleans - MetairieResponded 12 July 2017
Thank you for being our guest and for kindly taking the time to share your feedback. We hope you will accept our apologies for your disappointing experience and for falling short of your expectations. We are proactive with ensuring guest comfort and take immediate action...More
Additional Information about Extended Stay America - New Orleans - Metairie
Address: 3300 I-10 S. Service Rd. W., Metairie, LA 70001
Location: United States > Louisiana > Metairie
Price Range:US$82 - US$224 (Based on Average Rates for a Standard Room)
Hotel Class: 2.5 star
Number of rooms: 20
Free High Speed Internet ( WiFi )
US$82 - US$224 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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I spent most of my time in the French Quarter.. access to the interstate is close for a 10-15 minute ride to downtown New Orleans (tip: I go to Harrah's Casino to play the slots and tables.. get the rewards card put it in... More
I spent most of my time in the French Quarter.. access to the interstate is close for a 10-15 minute ride to downtown New Orleans (tip: I go to Harrah's Casino to play the slots and tables.. get the rewards card put it in the machines for half hour and parking is free.. most places charge 35.00 or more.. Bourbon Street is a 5 minute walk from the casino). The Aquarium at the end of Canal Street is very good, the French Market also has great souvenirs and food.. there are numerous clubs there too.. I like Turtle Bay, and BB Kings which are on Decatur St.. if you have google maps, it will show you sites around meterie, I drove to the places, didn't walk.. parking was no problem..
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"friendly staff, clean room, grab and go breakfast, location, kitchen, housekeeping"