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Chateau Suite Hotel, Downtown Shreveport

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Chateau Suite Hotel, Downtown Shreveport
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320 Reviews from our TripAdvisor Community

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There are newer reviews for Chateau Suite Hotel, Downtown Shreveport
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Showing 319: English reviews
Bovey Tracey, United Kingdom
Reviewed 8 February 2015

The hotel is right off the interstate, in fact pretty well part an intersection so might be tricky to get to depending on which direction coming from. The staff was very helpful, a free upgrade was made available with being asked. Our suite was large and everything worked and was clean. There are no eateries nearby except the cafe in...

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Helpful?
Thank John S
JMaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Thanks for trying our hotel. Our staff's goal is to exceed guest expectations and to make them feel welcome while staying with us. We appreciate you taking time to share your experience and hope we can serve you again in the future.

Brandon
Reviewed 3 February 2015

We decided to stay here instead of the casinos because of the price. The location was great and the staff was so friendly. The hotel is old and somewhat dated, however, very clean and in good shape. Will certainly stay here again.

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Helpful?
Thank Rocketdog0331
JMaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Thank you for being our guest. We are happy you enjoyed your stay and appreciate your recommendation very much! Safe travels and hope to see you again soon

Carthage, United States
Reviewed 1 February 2015

We arrived really late, and the woman at the front desk was very polite, and very accommodating. I believe her name was Jessica. She told us about some places in the area we'd like, and was overall very courteous and got us checked in quickly.

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Helpful?
Thank Maeghan D
JMaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Thank you for choosing our property for your recent stay. We appreciate your business and are happy to hear that the service, accommodations and amenities met your expectations. We would be honored to serve you again in the future.

Benton, United States
Reviewed 1 February 2015

Letter outlining all my experiences and comments will be forthcoming to the headquarters of Best Western. Cannot give more details now, but I took LOTS of notes during my stay from Sunday night through Wednesday night. I don't blame Best Western for fire, just their cavalier, careless attitudes that followed.

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Helpful?
1Thank Doris C
JMaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Please accept my apology for not meeting your expectations on your past few visits. We value your business and your loyalty. Our staff acknowledges and takes your concerns very seriously and we intend to use your comments to improve. Although we did not hit the mark and earn your business, we do greatly appreciate you sharing so we can offer...

Phoenix, United States
Reviewed 31 January 2015

This hotel was old,musty and dirty. The room seemed like it had not been cleaned for months. I could see the dust on the baseboards. There were few electrical outlets, and we had to put the coffee maker on the floor to access a plug(which is when I saw the dust) to make coffee. I had to take a cold...

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Helpful?
1Thank Cecilia R
JMaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Please accept my apology for not meeting your expectations on your past few visits. We value your business and your loyalty. Our staff acknowledges and takes your concerns very seriously and we intend to use your comments to improve. Although we did not hit the mark and earn your business, we do greatly appreciate you sharing so we can offer...

New Orleans, Louisiana
Reviewed 26 January 2015

I used to stay at this hotel frequently as this is where my company would put us up. I loved the breakfast. That all changed some time ago. It is still a Best Western, but I guess the franchise owner changed? It felt like it was taken over by cheap Russian immigrants based upon the accent I picked up. The...

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Helpful?
2Thank Mike C
JMaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Please accept my apology for not meeting your expectations on your past few visits. We value your business and your loyalty. Our staff acknowledges and takes your concerns very seriously and we intend to use your comments to improve. Although we did not hit the mark and earn your business, we do greatly appreciate you sharing so we can offer...

west monroe, United States
Reviewed 23 January 2015

i was a little skeptical due to other reviews i had read but booked anyway. so glad i did. it was convienent to where we wanted to be, the room was very spacious and clean, plenty of hot water for our showers and the bed was pretty comfortable. we chose a king suite while another couple we were with chose...

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Helpful?
1Thank Regena S
JMaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Thanks very much for staying with us and for recommending us for future guests. We are glad our staff and accommodations met your expectations and hope to have the opportunity to serve you again in the future.

Ashford, United Kingdom
Reviewed 18 January 2015

I was only suppost to stay here 1 night but i ended up staying 4 nights here as i loved it here the service i recieved from the receptionists was excellent the hotel is in a prime location and very close to the interstate without the noise

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Thank Eddie020173
JMaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Thanks very much for staying with us and for recommending us for future guests. We are glad our staff and accommodations met your expectations and hope to have the opportunity to serve you again in the future.

Pearland, Texas
Reviewed 5 January 2015

One of my worse stays! Not going to give any of my opinions because I know when some people write reviews they get carried away and embellish to satisfy themselves. I want people to actually use my review as a tool for your travel. To cover the highlights 1) ok only opinion I will give is staff is shady at...

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Helpful?
2Thank Jimmy T
JMaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Please accept my apology for not meeting your expectations on your past few visits. We value your business and your loyalty. Our staff acknowledges and takes your concerns very seriously and we intend to use your comments to improve. Although we did not hit the mark and earn your business, we do greatly appreciate you sharing so we can offer...

Garden City, Michigan
Reviewed 2 January 2015

An absolute pig sty. sleep in your car first. The rooms had more stains then a cheap bordello. The sheets were filthy. The furniture was stained. There was no desk chair. The bathroom was mildewed and the door had dried up drippings

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Helpful?
Thank Skipper25
JMaiden, Director of Sales at Chateau Suite Hotel, Downtown Shreveport, responded to this review

Please accept my apology for not meeting your expectations on your past few visits. We value your business and your loyalty. Our staff acknowledges and takes your concerns very seriously and we intend to use your comments to improve. Although we did not hit the mark and earn your business, we do greatly appreciate you sharing so we can offer...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Conveniently located in downtown Red river business & casino district of Shreveport, LA. Hotel Amenities:• Complimentary Southern style full hot buffet breakfast .Complimentary shuttle service within a 3 mile radius of our facility including all area casinos, the Louisiana Boardwalk and Shreveport Downtown & Regional Airport between 7:30AM a.M.& 10:00 P.M. •Outdoor pool (seasonal) •24 hour extended exercise facility •Full kitchen with 2 room suites available •24 hour front desk service •Complimentary USA Today Newspaper (M-F) •12 hr turnaround dry cleaning service available (M-F) •Guest laundry facilities on site •Safe deposit box available at front desk Guest room door locks •32" LCD Flat screen satellite televisions in every room • •Multiple elevators for convenience •Ice / vending machines •Complimentary parking on site •Fax services at nominal charges•Photocopy services at nominal charges •Meeting rooms available for conference services •Exhibit services • •Large business center with complimentary internet •Complimentary wireless internet access •Corporate direct billing service available. ... more   less 

Additional Information about Chateau Suite Hotel, Downtown Shreveport

Address: 201 Lake Street, Shreveport, LA 71101-3737 (Formerly BEST WESTERN Chateau Suite Hotel)
Region: United States > Louisiana > Shreveport
Price Range: $57 - $108 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chateau Suite Hotel, Downtown Shreveport 3*
Number of rooms: 101
Reservation Options:
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Also Known As:
Best Western Chateau Hotel Shreveport
Best Western Shreveport
Shreveport Best Western
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Questions & Answers

Here's what travellers have asked, with answers from Chateau Suite Hotel, Downtown Shreveport staff and other travellers.
7 questions
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Questions? Get answers from Chateau Suite Hotel, Downtown Shreveport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Holiday INN across the street”
 of 5 bubbles , 28 Oct 2016 | Read review
“book somewhere else if want a nice stay in bossier/shreveport”
 of 5 bubbles 859seang, 22 Aug 2016 | Read review
“Forget it!!!!!!!!!!!”
 of 5 bubbles katjoe1974, 1 Aug 2016 | Read review
“do not stay here”
 of 5 bubbles 410joek, 17 Jan 2016 | Read review
“Do not get a room on the interstate side.”
 of 5 bubbles SpikerKenA, 1 Jul 2015 | Read review
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