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Isle of Capri Casino Hotel Lake Charles

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280 Reviews from our TripAdvisor Community

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Showing 279: English reviews
Start your review of Isle of Capri Casino Hotel Lake Charles
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Spicewood, Texas
Reviewed 6 days ago NEWvia mobile

We booked this room with the understanding it was at the hotel and casino. After a long day, we arrived and unloaded our two small children and lots of luggage at the lobby. No one was at the front to help with doors or luggage. There was one person working the front desk. She was very nice, at least, but...

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Helpful?
1Thank Casie H
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Casie, we appreciate you staying with us. However, we will be sure to pass along your concerns. We want all of our guests to be comfortable while here, and it seems we could have done more for you. We hope you still had fun at the casino, and we look forward to hosting you again. Thank you for your...

Memphis
Reviewed 3 weeks ago via mobile

Our family of 3 spent two nights here while we attended a sporting competition. The room was good, clean. Large bathroom with a garden tub. We stayed in the portion of the "resort" that adjoined to the casino. This made easy access to restaurants but we only ate at "The Lone Wolf Express". We could order from the restaurant but...

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Helpful?
Thank MrsJ610
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate the feedback. From what you describe, it sounds like the majority of your stay went well, including your hotel room, the food & service, and especially our housekeeping staff. Thank you for giving them a shout out, they do a wonderful job. Also, feel free to reach out to us about our facilities at any time, we'd be...

Grubville, Missouri
Reviewed 4 weeks ago

Rooms way over priced. Carpet so nasty I won't even go bare footed. Two sandwiches at snack bar cost 22.00 never again here!!! Beds are old and wore out. Bathroom has crude in every corner an bathtub has stains.

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Helpful?
Thank seeunmo
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, we appreciate the feedback. We will pass this along for you, so please rest assured that the proper department will see it. We'll be able to use this to make necessary improvements. While your review discusses areas for improvement, we hope you enjoyed the casino and had fun during your time here. We know we can do much...

Houston, Texas
Reviewed 4 weeks ago

We used to go to the Isle of Capri all the time....Loved playing the 3 card poker table, as well as Let it ride. We stopped in there the first of the year, and I can see why I haven't been there in awhile. It is very "let Go", but I think with a little love and care the Isle...

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Helpful?
Thank LovesTheTables
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, we appreciate the review! It sounds like you've been a fan for a long time, and we appreciate you making a return visit recently. We are always trying to improve, so we hope you'll continue to visit and witness the positive changes. We're glad you still had fun, and even happier that you still notice the great people...

Spicewood
Reviewed 17 January 2017

The Isle has the best slot payouts in Lake Charles. The table games you have a chance here better than some other places in LC. The buffet is not very good. The Tower Hotel is where everyone says you need to stay when staying at the Isle. We stayed recently in the Inn that was all they had that night...

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Helpful?
Thank 29randelr
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate the feedback, Randel. We're glad you've had some luck on our slots and tables, and we hope you continue to do so! As for the food, we do put a lot of work into making sure our food quality is top notch, so we hope you'll give it another shot. We get a lot of compliments about it....

San Marcos, Texas
Reviewed 17 January 2017 via mobile

Husband and I went just for a bit like an hour.drinks are strong and cocktail waitress comes often.i enjoy bonus poker game and hubby penny slots.there us a smoke free area.ive came for Buffett in the past but today was only to gamble for a while

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Helpful?
Thank laguerabonnie
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Bonnie, thanks for coming by! We're happy to hear that you've dined with us in the past, and we hope you enjoyed your gaming time at the casino. It's also great to hear about the excellent customer service you received, we will work to continue that. Good luck during your next visit!

Houston, Texas
Reviewed 5 January 2017

The rooms are ok - not the cleanest, but acceptable - think Budget Inn. The casino is similar to others, but it filthy and one that I refuse to ever visit again. Staff goes through the motions and seldom even give you a welcome smile. Much better places 5 minutes away.

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Helpful?
1Thank freds398
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Fred, we appreciate you staying with us. However, there are some things you experienced during your time with us that we find a bit concerning, including the quality of the room and customer service. We will look into both of these, and we'll work to improve where we can. Thank you for your time, and we hope we'll have...

Nashville, Tennessee
Reviewed 2 January 2017

I was in Lake Charles with friends on business and stayed here during the week. We were in the front building. Basically a Motel 6 with a shuttle to the nicer casino hotel a few hundred yards away. The bad: Old stained carpet, no mini fridge or microwave, no off campus restaurants nearby (except an excellent seafood place), casino restaurants...

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Helpful?
Thank OldSalt558
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Thanks for staying with us! We'll definitely pass this feedback along, but we're glad you enjoyed some of the aspects of your stay, including the beds and our staff. They deserve a lot of recognition for the great job they do, so thanks for the shout-out. We hope you had fun at the casino itself, and we look forward to...

Reviewed 25 December 2016

Registration was great. The young lady at the counter handled issues with the reservation and made sure we were taken care of. Friendly, efficient service. I guess I am used to larger casinos, but this one is smaller and more intimate. I just wish they had some kind of 24 hour food/coffee area. I went to the Lone Wolf (not...

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Helpful?
Thank Richard C
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Richard, thank you for the feedback. We're glad everything was handled with your registration, and with efficiency. We take pride in our customer service, so this is good to hear. However, we will look into the issues you've brought up, including the room quality. We appreciate you reaching out to us, and we will work to make necessary improvements....

Tennessee
Reviewed 22 December 2016

We stayed here a night on a business trip. It was relatively clean, however it was old and it showed more than I would have liked. It smelled "old" and somewhat like smoke, which was to be expected as a casino was inside the hotel. This property has a beautiful view as it is right on the water. Wouldn't stay...

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Helpful?
Thank summerlovin4
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

We appreciate you choosing to stay with us during your work trip. We hope the customer service was excellent, but we will work to make necessary improvements where the room quality is concerned. We hope you'll decide to stay with us again, and if you'd like to discuss our facilities in greater detail, please feel free to reach out to...

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669-5716
Region: United States > Louisiana > Westlake
Price Range: $93 - $307 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Isle Of Capri Westlake
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Questions & Answers

Here's what travellers have asked, with answers from Isle of Capri Casino Hotel Lake Charles staff and other travellers.
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Questions? Get answers from Isle of Capri Casino Hotel Lake Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't stay here.”
 of 5 bubbles freds398, 5 Jan 2017 | Read review
“Lake facing give a good view of the major bridge but not missing much if paid less for a standard room”
 of 5 bubbles GJA54, 11 Aug 2016 | Read review
“Stay at the one connected to the Casino”
 of 5 bubbles pamscruises, 3 Aug 2016 | Read review
“Avoid rooms ending in 07”
 of 5 bubbles Shortknocer, 11 Mar 2016 | Read review
“Come a joy lake charles hotel casino James”
 of 5 bubbles jameslparks, 18 Oct 2015 | Read review
5 of 5