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Isle of Capri Casino Hotel Lake Charles

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Isle of Capri Casino Hotel Lake Charles
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288 Reviews from our TripAdvisor Community

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There are newer reviews for Isle of Capri Casino Hotel Lake Charles
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Showing 287: English reviews
Reviewed 30 July 2015

Husband and I were leaving for an outing, cleaning personnel entered our room. My wedding reception dress was on the bed when we left. When we returned my dress was missing. We contacted Front desk staff immediately, staff contacted cleaning management. We were then referred to Keith and Keith referred me to Insurance Co. CCMSI, who denied our claim because...

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6Thank Evette P
West Columbia, Texas
Reviewed 25 July 2015

The hotel was nice, clean, and everything in the room worked with exception of the air conditioner. The bathroom was very nice and clean. The staff was friendly and polite. It was a honeymoon trip and we had a great time.

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Thank debid00
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for taking the time to give us your review. We appreciate your positive feedback and we're glad you enjoyed your stay with us! We look forward to seeing you again soon.

Santo, Texas, United States
Reviewed 22 July 2015

An aged hotel, but in favorable shape, comfortable, and clean. Staff was courteous and friendly, eager to help, and followed through with all our requests. A great view of the lake on east side rooms provides a great sunset balcony scene. Drinks were on the pricy side, however, we will be returning to relax, gamble, and dine.

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Thank Randall S
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Randall, thank you for your review! We appreciate your feedback and we're glad your enjoyed your stay with us! We look forward to seeing your again soon.

Central Texas
Reviewed 13 July 2015

Our check in was smooth, the room was chilly like we like it upon entry, at first glance the room was ready for us. We unpacked and left for dinner and the casinos. Saturday morning when ready to iron our shirts we found an iron that looked like it had been used to make a grilled cheese sandwich and an...

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1Thank MPTB
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for taking the time to give us a review. We appreciate your feedback about your stay with us, though it doesn't sound like it was up to our standards for customer service and hospitality. We would like to speak with you further about your concerns so we can ensure that your next visit with us is...

Beaumont, Texas, United States
Reviewed 6 July 2015

Be aware the tower is attached to the Casino and restaraunts, the Inn is across the street. Many a person has checked in only to find out they have to walk or take the shuttle bus to the casino. A short walk but it’s a little annoying. Check in was smooth. The door was another problem. After we got in...

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Thank Bill_C_06
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Bill, thanks for taking the time to leave a review! We appreciate your detailed feedback about your stay with us and we're glad you enjoyed it. We hope to see you back again soon!

San Antonio, Texas, United States
Reviewed 2 July 2015

Spent one night but wanted to stay longer. If I wasn't on a travel schedule, would have stayed. The room in the tower was exceptional. Huge tub and separate shower. Comfortable bed and nice view of the water. Only issues: 1) the bathroom door was slatted, not a true solid door, so if you are staying there, make sure it...

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Thank Kelley C
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Kelley, thanks for the great review! We appreciate your detailed feedback and we're so glad you enjoyed your stay with us. We look forward to you again soon.

Acworth, Georgia
Reviewed 2 July 2015

The room was very nice, a garden tub and a separate shower! I always miss my shower when I'm away from home. Most of all I miss my well lit bathroom and makeup mirror and they had that too! Large well furnished room without wear or tear. No ice....I think they want you to go to the casino for drinks.

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Thank X2262IGsandrab
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thanks for the great review! We appreciate your feedback and we're so glad you enjoyed your stay with us and that your room had all the comforts of home. We look forward to seeing you again soon!

Lafayette
Reviewed 1 July 2015 via mobile

I was impressed. they have two levels of machines. they have a huge variety almost any machine you can think of. they have a great view the water a pretty nice souvenir shop I have no complaints one of the very few places I left a winner I would recommend this to my friends and family

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Thank Natalie H
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Natalie, thanks for the review! We appreciate your feedback about our casino and we're glad you had a great time! We hope to see you again soon.

Pearland
Reviewed 30 June 2015 via mobile

The hotel was very nice and the house keepers were very knowledgeable of their jobs. The most exciting thing was the air conditioning system. You were able to put it at the lowest tempurature in which you wanted.Rooms were oh so comfortable. The front desk help were very friendly and saw that every need in which you had was met....

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Thank Gwendolyn W
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi Gwendolyn, thanks so much for your review! We really appreciate you feedback about our hotel and our staff and we're so glad you enjoyed your stay! We hope to see you again soon.

Reviewed 28 June 2015 via mobile

If you want to win this is a good place to go but besides that food is horrible and there is not much to entertain or activities. I cannot rate the rooms because I have never stayed overnight. There is a horse track but I do not like the racing of the animals.

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Thank Nove21
IsleCustomerSupport, Guest Relations Manager at Isle of Capri Casino Hotel Lake Charles, responded to this review

Hi there, thank you for your feedback. You dining experience doesn't sound like it was up to our standards and we would like to talk with you more about your visit with us so we can ensure your next one is a much better one. Please feel free to send us an email at lc-marketing@islecorp.com Thanks!

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Amenities

Highlights
  • Room Service
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Shuttle Bus Service
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Isle of Capri Casino Hotel Lake Charles is your friendly Westlake gaming destination. We offer more than 1,000 slot machines and 40 table games including roulette, craps, blackjack, and poker. Extend your stay as a guest in our hotel. We feature two hotel towers providing upscale and comfortable accommodations. The action includes exciting promotions, delicious dining options, and headliner performances. We look forward to seeing you soon! ... more   less 

Additional Information about Isle of Capri Casino Hotel Lake Charles

Address: 100 Westlake Ave, Westlake, LA 70669
Region: United States > Louisiana > Westlake
Price Range: $112 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Isle of Capri Casino Hotel Lake Charles 3.5*
Number of rooms: 493
Reservation Options:
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Also Known As:
Isle Of Capri Westlake
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Questions & Answers

Here's what travellers have asked, with answers from Isle of Capri Casino Hotel Lake Charles staff and other travellers.
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Questions? Get answers from Isle of Capri Casino Hotel Lake Charles staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Reservations are not honored”
 of 5 bubbles coyl127, 21 Mar 2017 | Read review
“Stay elsewhere”
 of 5 bubbles 280melissao, 17 Mar 2017 | Read review
“Check your shower to see it is clean! Wifi didn't work unless you had a password.”
 of 5 bubbles hotelreviewerm, 16 Mar 2017 | Read review
“Go to another hotel.”
 of 5 bubbles joanc991, 3 Mar 2017 | Read review
“Don't stay here.”
 of 5 bubbles freds398, 5 Jan 2017 | Read review
5 of 5