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Secrets Maroma Beach Riviera Cancun

Travellers' Choice award winner
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Secrets Maroma Beach Riviera Cancun
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11,564 Reviews from our TripAdvisor Community

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Showing 10,342: English reviews
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Roswell
Reviewed yesterday NEW

It is an awesome resort, beautiful gardens and unbeatable beach. Very up to the "Secrets Resort" standards. Quality of the food is good and the service you would find is great, like Luis a waiter on the Italian Restaurant. Ask for a dinner in "The Cava", is gorgeous. Entertainment team is excellent and they do a great job with the...

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Thank FerSuarez
Reviewed 2 days ago NEW

The food was superb. Our favorite was the seafood restaurant in the pool area. The staff was extremely attentive to all of our needs I would highly recommend this resort to all no matter what your age The entertainment was first class also.

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3Thank shim141
Texas
Reviewed 2 days ago NEW

Stayed for four nights, was not impressed at all with the vacation membership pitch we were hit with upon check-in. Took 30 minutes to get the guy to understand we were not interested and get on with our vacation. Staff was friendly and attentive although twice we did not receive turn-down service after requested. Everyone seemed happy to be there...

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4Thank 1Bidgie
Columbus, Georgia
Reviewed 2 days ago NEW

Secrets Maroma is a pretty awesome place. The beach is beautiful, the staff is incredibly friendly and very service oriented. Roger, our concierge for both of our trips, is always there to take care of all of our needs and to offer a friendly greeting. The only complaints I have, are the same ones from our first trip. 1. The...

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3Thank Rick S
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Rick S, Thank you for your loyalty to Secrets Maroma and for choosing us again to as your hosts during your visit to our destination. We were delighted to read that you had returned to the hotel on a second occasion and that this stay was as reasonable and comfortable as your previous visit. Rest assured I will pass...

Reviewed 2 days ago NEW

We loved everything about this resort. The food was great and the people are always willing to help make your stay perfect. Entertainment was also very enjoyable. There are plenty of places to go to be alone but there are also place to be if you want to talk to others.

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4Thank amybE1197QE
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear amybE1197QE, I was delighted to read that you had a positive stay experience and that you felt our colleagues were dedicated and wonderful. I have shared your comments with the entire team as all feedback helps us strive a little bit further in continuing to provide excellent service to our valued guests. We look forward to welcoming you back...

Reviewed 3 days ago NEW

Our stay at the secrets maroma resort was such a great experience that we can't wait to go back. The staff was extremely helpful and friendly during our entire stay. The food and drinks were also great!

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4Thank stephengJ7654VL
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear stephengJ7654VL, Thank you for your contribution. It is truly a pleasure for us to learn that you enjoyed the your stay with us, also that you found the staff willing to serve you and that you indulged in our top shelf liquors and gourmet dining. At Secrets Maroma Beach we have a commitment to provide quality service beyond our...

Charleston, South Carolina
Reviewed 3 days ago NEWvia mobile

We came to Secrets with high expectations after reading all of the 5 star reviews. We thoroughly enjoyed all of the entertainment activities offered, easy access to the beach, room amenities, and housekeeping service. However, the overall food and service experience could be improved. The breakfast buffet at the World Cafe each morning, and dinner at Portofino were delicious and...

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1Thank alyant12
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear alyant12, Thank you for sharing your feedback about your recent visit to our resort. It is thanks to your comments that we are able to improve our services in order to deliver better experiences to our guests. We are delighted to know that you had an overall pleasant stay and that you enjoyed our entertainment, breathtaking beach, breakfast buffet...

Jefferson, Georgia
Reviewed 3 days ago NEW

Can't imagine anywhere could be any better. Everything is done to perfection. Will be back next year for 3rd year straight. Book a private transport to and from resort. Take first flight out and be sitting on the beach by noon.

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4Thank Casey M
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear Casey M, Thank you for your loyalty to Secrets Maroma and for sharing your experience through this mean. We are thrilled to know you appreciated our services and that your second stay was a pleasant and relaxing experience as your previous one. We look forward to welcoming you back again for another round of pampering. Please do not hesitate...

Downingtown, Pennsylvania
Reviewed 3 days ago NEW

My husband and I had a wonderful time at Secrets Maroma Beach. We had a swim out room, which we greatly enjoyed and recommend Building 25 as it is closed to the preferred club and the beach. We also recommend renting the beach cabanas 1-2 days as there is nothing better than sipping a cold drink with an ocean breeze...

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6Thank KBB_10
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear KBB_10, Thank you for taking the time to share your comments about your stay at Secrets Maroma Beach. It is truly a pleasure for us to learn that you enjoyed your stay at our resort and that you appreciated the friendliness of our staff; we are aware that it is only because of them that we are able to...

Reviewed 3 days ago NEW

We just returned from our honeymoon at Secrets Maroma and only have amazing things to say. Over the last five years we have stayed at several resorts along the Riviera Maya and Secrets Maroma is our favorite! We booked a preferred club swim out suite and were very happy with this decision. The swim out suites are very relaxing if...

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8Thank RKtravel1
E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear RKtravel1, Thank you for sharing your comments on the Tripadvisor website. At Secrets Maroma our commitment is to surpass our guests' expectations and we are delighted to read we achieved our goal. This definitely strengthens our philosophy of seeking the highest level of service excellence. We look forward to welcoming you back again to celebrate future anniversary trips! Sincerely...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Free Internet
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $538 - $1,428 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, BookIt.com, Hotwire, Cheap Tickets, Cancelon, HotelsClick, TripOnline SA, getaroom.com and HotelQuickly so you can book your Secrets Maroma Beach Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Hotel Style:
#2 Romantic Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#4 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Maroma Beach Riviera Cancun staff and other travellers.
1,228 questions
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Questions? Get answers from Secrets Maroma Beach Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean View is great”
FerSuarez, 26 May 2017 | Read review
“Building 15 room 1548, ocean view, right in the middle of the beach and the restaurants.”
1Bidgie, 25 May 2017 | Read review
“recommend building 16 (or any on that side of the resort) = away from grill and bar”
rstallings, 25 May 2017 | Read review
“Top floor!”
caseym710, 24 May 2017 | Read review
“Preferred club; swim out if you want to chill by pool but all rooms nice. Building 25 was great.”
KBB_10, 24 May 2017 | Read review
5 of 5
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US$442* /night
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TravelocityUS$527
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*Disclaimer
Prices are for 1 room, 2 adults
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