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Secrets Maroma Beach Riviera Cancun

0.1 km from Playa Maroma centre
  • Free Wifi
  • Free Parking
  • Breakfast included
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Apr 2 Apr 3
1 room, 2 adults, 0 children
SAVE US$109 US$683*US$574*
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Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
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02/04/2017 03/04/2017
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    02/04/2017 03/04/2017
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    02/04/2017 03/04/2017
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    Traveller rating
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    All reviews preferred club world cafe barefoot grill el patio our honeymoon entertainment staff american idol room service secrets box building concierge coco cafe welcome home french restaurant hydrotherapy circuit ocean view pool volleyball my pleasure all inclusive resort pool concierge fire show
    Reviewed yesterday

    Stayed here two years ago. Was concerned that it would not be the same. We are club members and we were not disappointed. Traveled with another couple which said this was the best all inclusive they have been to. Heard the same comments from another...More

    Helpful?1
    Reviewed yesterday

    This Hotel is simply one of the best I have ever stayed in. It is superior to the 7 Star Emirates Palace in Abu Dhabi, the Chedi in Oman and the One and Only in Dubai. ( We usually travel to the Middle East for...More

    Helpful?2
    Reviewed 2 days ago

    We stayed at this resort for 2 weeks and we're looking forward to a relaxing, 5 star holiday. We have been fortunate to stay in a number of high quality all inclusive resorts in the Caribbean, Europe, and Indian Ocean so could not help but...More

    Helpful?8
    Response from E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun

    Dear lilolilColchester, Thank you for taking the time to share such a detailed overview of your stay through this mean. Our guest’s feedback is truly appreciated in our constant commitment to improve our service levels. We regret to know that we have not fulfilled your...More

    Reviewed 2 days ago

    This was my second time visiting because the service is like nothing I had before ! It starts with an awesome manager that I got to meet Carlos Cepeda to our concierge Gerando Zamudio to make sure we had everything we needed. The staff couldn't...More

    Helpful?1
    Response from E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun

    Dear kathypoole, Thank you for choosing the hospitality of Secrets Maroma Beach Riviera Cancun, and for taking the time to write a review about your recent experience. We are so happy to know you had a wonderful time, and that the service provided by Gerardo...More

    Reviewed 2 days ago via mobile

    Just returned from 5 wonderful days at Secrets Maroma. Beautiful location and beach. Food was good. Room was great. Weather excellent. All staff were very friendly and client-focused. Entertainment staff was excellent-especially-Mimi, Ana, Polo, David and Emi(Emanuelle). Dining staff superstars-Edgar -mgr of World Cafe and...More

    Helpful?3
    Response from E-Concierge S, Social Media Coordinator at Secrets Maroma Beach Riviera Cancun

    Dear Momentum5, Thank you for choosing to stay at Secrets Maroma Beach Riviera Cancun and for taking the time to post a review of your recent stay. We are very pleased to read your appraisal of our team, services, and facilities. We are really pleased...More

    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Free Parking
    • Breakfast included
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Free Parking
    • Breakfast included
    • Shuttle Bus Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Tennis Court
    Photos
    Pool/Beach Area (3327)
    Hotel & Grounds (1898)
    Room/Suite (1423)
    Dining (833)
    Nearby
    Nearby Restaurants
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    .53 km away
    Burger Stop
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    1.25 km away
    Terrace Tapas Lounge & Bar
    56 reviews
    .47 km away
    Tortuga Grill
    62 reviews
    .45 km away
    Nearby Attractions
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    673 reviews
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    Rancho Bonanza
    658 reviews
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    El Caracol
    26 reviews
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    Rancho Baaxal
    533 reviews
    .92 km away
    Questions & AnswersAsk a question
    Shaun H
    Hello. HONEYMOON TIME :) I am planning my honeymoon and I love doing the research to find the "perfect" place. The problem I am having is I keep going in circles between all the so called 'best' brands and Maroma is where I started after some great tips from people and it keeps coming back around to one again. Haha. However, some of the issues in threads that re-emerge are food quality declining, waits at dinner at prime times are longer then were before, beach being unswimable with loads of seaweed, pretty bad shows and repetitive entertainment and the resort starting to show wear and tear being its a 10 year old resort. To those frequent visitors and those who just went can you lend any tips/advice and/or other options that will make he head spin. Thanks again so much. We are thinking of Secrets Akumal in Mexico and then some in Jamaica and Antigua (the other brand - Sandals haha). Like Sandals Montego Bay, Ochi, Negril, and Antigua/St Johns. It's so hard cause I want her to be happy and this part is all me in the wedding venture (honeymoon planning). She wants and loves a nice beach, a nice pool, good service, good food and the availability to have fun at night at shows and such, if so chooses. Thanks so much to all of you for the knowledge you provide. Sorry for those who saw a post like this inside another thread of mine. I wanted others to see this post and not just those responding to the seaweed issue. Thanks again. Shaun
    23 March 2017|
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    Shaun H
    Hello my wonderful knowledge filled friends. I was writing to those who have recently visited SMB. Is the seaweed issue still plaguing the Mexico sea coast?Thanks so much. Shaun
    22 March 2017|
    Answer Show all 5 answers
    Response from CoffeeGirl24 | Reviewed this property |
    We were there in October and as the previous traveler stated, they cleaned the beach every day. We did encounter seaweed in the water but it wasn't too bad. The fact they cleaned the beach daily was impressive to us...we... More
    1
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    Traci G
    My husband and I have booked a vacation this July for our 22nd wedding anniversary at Secrets Maroma after staying at Secrets Playa Mujeres last summer. We were excited and looking forward to this vacation at SMB, however we have been reading some negative reviews regarding large corporate groups overtaking the resort. I contacted the resort and the concierge stated that there convention/large groups booked all year long and they separate them from the other guests. Upon reading some of the reviews, I am not sure if this is accurate. If anyone has been at Secrets Maroma Beach and there were conventioneers, can you please share your experience (both positive and negative) as we are now trying to decide on whether or not to change venues. I would appreciate any input. Thanks!
    22 March 2017|
    Answer Show all 8 answers
    Response from Mare925 | Reviewed this property |
    I was at Secrets Maroma in February for a dear friends birthday celebration. There was a convention there about half way through our stay, and it had no impact on us at all. There was also a large wedding party there, and... More
    1
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    Room Tips
    "Get an ocean view room - the views and sunsets are worth it."
    Brian H, 1 day agoRead review
    "Go for sea view or partial sea view you don't need to upgrade to a preferred club as the extras are not..."
    lilolilColchester, 2 days agoRead review
    "I was on main floor with swim out pool it was quiet"
    kathypoole, 2 days agoRead review
    "make reservations for restaurants or arrive early for dinner"
    Indeed111, 2 days agoRead review
    "Get a sea view."
    j0hnhazel, 4 days agoRead review
    "Avoid this property adn all other Secrets Properties - Poor managment"
    LCJSGT, 5 days agoRead review
    "as close to the beach."
    maskerj1, 6 days agoRead review
    "Non smoking, upper floor (4th) or ocean side"
    Larry H, 6 days agoRead review
    "Ask for a higher floor. Better views"
    lllllchester, 6 days agoRead review
    "Don"t bother with the preferred level, not worth the extra money. Try to stay away from the main..."
    sdj26, 6 days agoRead review
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