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Secrets Maroma Beach Riviera Cancun

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Secrets Maroma Beach Riviera Cancun
Secrets Maroma Beach Riviera Cancun
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11,217 Reviews from our TripAdvisor Community

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There are newer reviews for Secrets Maroma Beach Riviera Cancun
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Showing 10,033: English reviews
Malaga, Spain
Reviewed 7 April 2014

This was our first experience of an all inclusive holiday and our expectations were not great as we were expecting cheap drinks and at best mediocre food and service, but the family wanted 'all inclusive'. How wrong we were. We usually stay in 5star luxury hotels and this equalled the best with regard to the high quality of service, staff,...

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Helpful?
7Thank juniperro
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, It is very nice to hear you recommend our resort to other travelers and that you think the number one spot is well deserved. We hopt to have you back in our resort real soon! Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Philipsburg, St. Maarten-St. Martin
Reviewed 7 April 2014

Went on this unexpected business trip. Since we didn't book it I really didn't know what to expect. What a fantastic surprise, our room was extremely spacious, clean and had a walk out to a private patio and a pool. The setting was so relaxing and what a pleasure to wake up in the morning and take a dip right...

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Helpful?
2Thank Janet W
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for the five star rating! I am very happy our entertainment team made your stay! Please keep my contact information and let me know when you are ready to return. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Greater Manchester
Reviewed 7 April 2014

After our long flight from Manchester UK we were warmly greeted and whizzed off in a buggy to be checked in in the preferred club lounge. We had decided to upgrade to PC and a sea view as a treat for our special anniversary. Some people said the upgrade was worth it and others say it wasn't. We agree with...

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Helpful?
10Thank NorthwestGirl
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for this wonderful review! You actually emailed me saying you did not wish to be invited to the sales presentation, so I'm glad you were not. I hope to receive a similar email from you saying you will be coming back! Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Manchester, United Kingdom
Reviewed 7 April 2014

Real wow factor, you only have to speak to the staff and see how proud they are to work there to know that this is a World Class Resort. Loads of entertainment all day long, constant cleaning going on so everything spotless, a concierge to deal with all your requests and a spa that is up there with the best....

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Helpful?
Thank Noel M
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thanky ou for much for submitting this winderful review. And yes, we are very proud to work here and we show it by taking care of everyone who comes to stay here! Hope to see you soon! Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

UK
Reviewed 7 April 2014

Just come back from our second visit to this wonderful hotel. As soon as the taxi pulled up at the entrance, one of the Porters went inside to get our Conscierge and she took us straight to the bar for some welcome Champagne. We didn't even have to check in at the desk. She said (Sylvie) that we were to...

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4Thank trevpond
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, What a wow factor! Nice to hear we did all that just for being a repetitive guest! And thank you so much for choosing us again. We hope you will contact us saying you will be coming home again. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Ellington, Connecticut
Reviewed 7 April 2014

My husband and I stayed here for the first time on our honeymoon. The property was absolutely gorgeous, very well kept and very clean. We got the regular king suite and it was perfect. It was still fairly large and had great amenities. The entertainment staff was one of the best parts of the resort. They are all very nice...

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Helpful?
Thank BenandJess-Lug
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you for deciding to spend your Honeymoon here and we are so glad you've enjoyed your suite, the food and the entertainment team. Hope to see you home on your first year's anniversary! Regards, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

Ely, United Kingdom
Reviewed 7 April 2014

My wife and I visited mid Feb for a belated honeymoon. It was our first visit to Mexico and we put off the trip as we were married during their hurricane season. We chose the resort largely on the TA reviews. We had the honeymoon package which consisted of some free spa time, dinner on the beach and a bottle...

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10Thank Ringtailmonkey
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you very much for sumitting your review and we certanly value your opinion. In regards to the theme of the resort, we always aim for romance and elegance, but we can't stop it from people wanting to party from time to time. i hope you will consider coming back for the service, food, room and beach someday!...

Lytham St Anne's, United Kingdom
Reviewed 6 April 2014

Having read the other Reviews I think everything has more or less been said. Great Hotel with great staff. If you are considering this hotel I would say its a definite yes. We always go for a releaxing 'chill out' holiday and this certainly allowed us to get on with our holiday and not worry about anything We had a...

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2Thank SteveLytham
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for the five star rating review! In regards to the no reservations policy at our restaurants, we actually do this to make a better experience for the guests. How would you feel if you show up to a restaurant were all the tables are empy but reserved at the same time? This way it...

Bakersfield, California
Reviewed 6 April 2014 via mobile

My wife and I decided to Honeymoon at Secrets Maroma after reading many reviews. Some negative but mostly positive. First, the property is beautiful. The beach is 1st class. Generally, the staff is friendly and seem to sincerely enjoy the interaction with the guests. It's in a great location as well. The negative: The resort is extremely over-priced for what...

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26Thank Bucktoothbooks
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you for submitting your review and we are sorry you did not feel it was your money's worth as that is not what we aim for. We will certanly review further your comments and see if there is something we can do to help us improve. Sincerely, Romina Pizzuti Social Media

Liverpool, United Kingdom
Reviewed 6 April 2014 via mobile

Simply Amazing. Food, staff, room. Just avoid timeshare like the plague. It's not worth the vouchers for the long time they keep you even though they say it will only take 90 minutes. But beautiful place

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3Thank sesay
E-Concierge S, Public Relations Manager at Secrets Maroma Beach Riviera Cancun, responded to this review

Dear guest, Thank you so much for your comments and five star rating! Next time you decide to come back, please let me know so I can put notes on the system you do not wish to be invited. Sincerely, Romina Pizzuti Social Media Secrets Maroma Beach info.semrc@secretsresorts.com

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Breakfast included
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Maroma Beach Riviera Cancun is tucked away on secluded Maroma Beach, voted the World's Best Beach by the Travel Channel four years in a row. This unlimited-luxury heaven provides opulence to the most discerning traveler with a pure white sand beach, stunning ocean views stretching as far as the eye can see, elegant suites providing 24-hour room service, daily refreshed mini-bars and several of them with swim-out access to twelve smaller pools plus a shimmering infinity pool, gourmet dining options and chic lounges. ... more   less 

Additional Information about Secrets Maroma Beach Riviera Cancun

Address: Carretera Federal Cancun - Puerto Juarez | Km 306.5 S/N Punta Maroma, Playa Maroma, Playa del Carmen CP 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $539 - $1,663 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Secrets Maroma Beach Riviera Cancun 5*
Number of rooms: 412
Reservation Options:
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Also Known As:
Secrets Maroma Beach Riviera Cancun Hotel Playa Del Carmen
Hotel Style:
#2 Romantic Hotel in Playa Maroma
#2 Top resorts Hotel in Playa Maroma
#2 On the Beach Hotel in Playa Maroma
#2 Luxury Hotel in Playa Maroma
#2 Spa Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Maroma Beach Riviera Cancun staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Splurge for the Preferred Ocean Front”
 of 5 bubbles peteb363, 24 Mar 2017 | Read review
“We paid additional money to be at the preferred club level. That enabled us to have a better location and view.”
 of 5 bubbles MKTK70, 23 Mar 2017 | Read review
“Be prepared for an Experience of a Lifetime”
 of 5 bubbles F3502PVjamesl, 23 Mar 2017 | Read review
“It seems all rooms are the same although you'll pay extra for sea view/beachfront. We spent very little time there and in my opinion, preferred club is not worth the extra. Service and amenities are excellent regardless.”
 of 5 bubbles B-Abroad, 23 Mar 2017 | Read review
“I did the run of the house special 9n their website and got a beautiful jr suite! The rooms are all gorgeous! They don't have any tiny rooms. All are very spacious!”
 of 5 bubbles JamieA909, 23 Mar 2017 | Read review
5 of 5