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Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
26 people are viewing this hotel
Booking.com
US$489
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US$489
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Free cancellation until 22-12-08
Expedia.com
US$489
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Free cancellation until 22-12-08
PricelineUS$489
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (9784)
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Panoramas (11)
Pool & Beach (2382)

About

#2 of 7 hotels in Playa Maroma
Location
Cleanliness
Service
Value
GreenLeaders Gold level
The moment you arrive, you quickly realize this is no ordinary resort. Voted number 4 Best Resort in the World by Condé Nast Traveler Readers' Choice Awards, El Dorado Maroma is in a league of its own when it comes to adults-only getaways. Sitting in the heart of the sugary sands of one of the Top 10 Beaches in the World, El Dorado Maroma exudes romance and intimacy. And that's just one part of all the magic that awaits you. Indulge in adults only bliss with personal beach butlers, assorted culinary activities, and ultra-luxurious accommodations, including the exclusive Palafitos-Overwater Bungalows. Stay in the first and only overwater bungalows in Mexico, featuring glass-bottom floors, private infinity pools, indoor Relaxing hot tub, outdoor showers, and direct ladder access into the ocean.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Canoeing
Airport transportation
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Shuttle bus service
Car hire
Taxi service
Business Centre with Internet Access
Banquet room
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Hidden Gem
Languages Spoken
English, Spanish
7851Reviews1047Q+A100Room tips
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Coral H wrote a review Nov. 2022
Where do I start ? We stayed at the Palafitos overwater bungalows , which was on the most amazing location on the white sandy beach , from the glass floors in the rooms , to the terrace with private infinity pool , jacuzzi bath, and steps down to the ocean ….. First I need to mention our outstanding butlers Samatha & Pilar , they were there for anything we needed , and even decorated our room with balloons and banners on my birthday , as well as organising a candlelight dinner on the beach & booked our treatments at the spa , which were also the best massages we’ve had . These ladies made our holiday , along with the amazing restaurant staff , Leo , Julio, Dennis, Ezequiel, Lazaro, who provided exceptional service daily , even knowing our orders without asking, and as for the food it was superb ! Special shout out to the chef ! Also Daisy the beach butler & Sergio the buggy driver , these people became our friends , who we spoke to daily & always gave excellent service . I could not fault this hotel , and had no complaints , would recommend to anyone wanting a relaxing escape to paradise .
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Barbara B wrote a review Nov. 2022
Edmonton, Canada4 contributions
The staff at this resort is what makes it special. The entertainment staff (Hazael, Adrian) the bar service staff are incredible! Thank you for making it special for me and my partner. They all go out of their way to make it special. My only recommendation is when you are renovating (which needs to happen) offer suits at a discount. This would be am opportunity to expand your market to couples who might not be able to afford your prices. People know what to expect when they arrive as well.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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L M wrote a review Nov. 2022
2 contributions
Great sports coordinators and whole staff (Hazael, Adrian, Isabel, Alex, leirbag, charlie) Great place for any couples experience. Party! and have fun. Beautiful place. The restaurants has great meal and food all the day, and the drinks there are very good.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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johnpye3 wrote a review Nov. 2022
Cheshire, United Kingdom9 contributions11 helpful votes
+1
Outstanding hotel with exceptional staff and facilities on the most beautiful beach. Could not find any issues throughout the two weeks. Quality of food was exceptional as was the spa. If you want a relaxing holiday in the most beautiful setting with outstanding staff this is the hotel to go to.
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Date of stay: November 2022Trip type: Travelled as a couple
Room Tip: Once you reach the hotel you will be in paradise. Getting there however is another story. Getting...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Keith R wrote a review Nov. 2022
New Mexico4 contributions
Everyone was very very friendly and the service was very good, the hotel and the views were very beautiful, everything was excellent and I loved the experience, I would definitely go again and I will highly recommend it. Very lively and friendly entertainers including Alejandro, Gabriel, Hazael, Adrian, Isabel & the wonderful DJ Charlie!
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Date of stay: November 2022
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Room Tip: Try presidential room, you will love it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mattyrey91 wrote a review Nov. 2022
4 contributions
Right from the very beginning we were made to feel special. The hospitality and friendliness of all staff is second-to-none and made us feel like this was our home from home. Special mention to the entertainment team (Alex, Isabelle, Adrian & Hazael) and Concierge’s team (Carlos, Erika and co) for making us feel so welcome. The Resort is beautiful, beach is fantastic and small, intimately sized resort makes it feel like home. Apologies to all the bar staff, maids etc that we couldn’t remember. Collectively, the whole team made it a fantastic holiday. Like other visitors that we got to know, we will definitely be back and would like to thank all at El Dorado Maroma Resort as you really made our holiday special. Hopefully see you soon
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Justin A wrote a review Nov. 2022
Phoenix, Arizona
Since we arrived at the hotel, they welcomed us with great kindness, they were always attentive to our needs. All the food was delicious. The room was always immaculate. The pools had a spectacular view. The music was very varied, and the shows were very entertaining, very professional. Thank you very much Alex, Leirbag, dj Carlos, Isabel, Adrian and Haziel. Of all the hotels we've been to, this is where we've enjoyed our stay the most!
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Date of stay: November 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mack D wrote a review Nov. 2022
1 contribution
What a great experience at this resort. A special shout out to the entertainment team with Alex, Adrian, Isabel, Hazael, Charlie and Leirbag. They made all the activities fun and were always so welcoming whenever they saw us on the beach. They worked so hard to make sure we had a blast and were always amazing to talk with. Alex has an amazing team and was always so personable. Another shout out to Paulina our bartender who made delicious drinks and always surprised us with her own special drinks that she made..Thank you to Paola our personal concierge who took such good care of us during our stay. Thank you to Tatiana who took care of room and always had it spotless. What a great resort with a very friendly atmosphere. We loved our honeymoon here. Thank you!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Genevieve J wrote a review Nov. 2022
I want to start with the events team...they are awesome! 5 stars if i were just rating them. A BIG shout out to Hazael and Adrien, but everyone on the team are honestly the best I've encountered. They work SO hard to make your day eventful without having to go far from the resort and are some of the most genuinely nice and fun people we've met on this trip. Whether it's a very "competitive" pool volleyball game, aquasize, painting, a foam party, petting a Camel, or asking you what song you'd like played on the Playlist by the pool, you're sure to see someone from the events team every day trying to make your vacation more memorable. If you enjoy the events a hotel will put on, El Dorado Maroma has a boss team!!! 😎 Other staff. Huge shout outs to Eduardo, Victor, and Julien for the incredible service while dining. And Luis, you are my ride or die at Rick's bar. The "Luis Special" is my new favorite fruity drink. But all the staff on this resort are the absolute best...just in staff alone, it's 5 stars because you could not have asked for better people. Now for the reason there's 2 stars missing from my review...the website is not accurate or updated. It has been 2 years since the hurricane, by this point you should have updated the site to tell us what restaurants DONT exist anymore, and how many pools we actually have available. With a good portion of the resort being reconstructed, that inaccuracy is heavily misleading. The other star lost...if you come here with reasonable expectations, they may pump those up a bit. They themselves told us to expect things that were not delivered on and that shoots them in the foot. Please don't promise things that you can't follow through with. Overall we have loved the vacation, but I think the hotel needs to be more transparent. Finally, there's been a few things I've experienced that have put me off. Notably, I do understand members get extra perks, but letting them do certain things that we have been told are strictly against the rules is a double standard that doesn't make me want to sign a membership or return. But, we're still here so, we'll see how things turn out. Overall, for newcomers, I'd still say give it a go, but call ahead and ask what's actually available from the website before hand so you aren't disappointed on arrival.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip: Call ahead and ask what amenities are under construction/which are available.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dusty wrote a review Nov. 2022
Brandon, Canada5 contributions
El Dorado Maroma (EDM) has been a good all-inclusive resort for us. The beach is fantastic, rooms are great, the food has been good. The staff are what earns this resort it’s 3 star from me, without them it would be 2. They work so hard and do an incredible job from serving, food prep, room service, bartending, cleaning, concierge - I really can’t thank them enough. Notable shoutouts Wait staff - Julian was great, always friendly remembered us after one visit and was great at his job. Eduardo was also great El Dorado Maroma is a good resort. We came here for our honeymoon. Overall I’d give this place 3 stars, but without the amazing staff here it would be getting 2. Bartenders - Luis and Daniel. Daniel is hilarious, Luis was great and his take on a non-sweet Blue Lagoon (Luis Special) was the bomb Event staff - Hazael and his crew are the life of this resort. If you want to get involved and meet new friends while on your trip, they did an amazing job. If you want to be involved in the group activities, they are very well done. A couple painting events, the daily volleyball games, feeding camels, and even Aqua-robics in the pool. They are absolutely fantastic, and deserve the accolades. We had a friend we met that had their birthday and they helped to make it a very special day and we can’t thank them enough for that! Entertainers - awesome work by these folks, we saw the Mexican fiesta dancers, synchronized swimmers display, and a fire dancers show. Stunning The unfortunate part is that this resort over promises and tends to not deliver on it. Important to note, the listing of number of pools includes private pools for the Karisma club members. Two of the restaurants (Asian and Mexican) have been under construction for two years since the hurricane (other guests told us) which is fine, but please update your page to say as such - cause food can be limited to only 3 restaurants at supper, with revolving closures or Members-only events. We requested room service to deliver food to the pool area so we could snack during our birthday party, room service refused which was frustrating but so be it - only to be followed the next day by us watching another group of guests getting a half dozen plates delivered pool side. Very unimpressed with that. My last knock is the “daily refills on minibar/water/snacks.” Typically not something I get overly wound up over, but when we check-in and they specifically ask what we want stocked more of (or they will figure it out after a couple of days and take care of it that way) and they promise that they will give us more throughout the stay, only for us to only get restocked 4 days out of our 10 night stay. Like I said, wouldn’t normally bother me, but when it is explicitly stated and promised that it will happen - EDM dropped the ball for setting those expectations. Good resort, we found some great people and made some really good friends while we were here. The amazing staff holds this place together, I hope management recognizes that.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$442 - US$688 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
119
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El Dorado Maroma - UPDATED 2022 Prices, Reviews & Photos (Playa Maroma, Mexico) - All-inclusive Resort - Tripadvisor

Frequently Asked Questions about El Dorado Maroma
Which popular attractions are close to El Dorado Maroma?
Nearby attractions include Cirque du Soleil Joyà (5.5 km), Jungala Aqua Experience (5.8 km), and Cenote "el Burrodromo" Mayakoba (6.5 km).
What are some of the property amenities at El Dorado Maroma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Maroma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Maroma?
Conveniently located restaurants include Casa Amate, Tramonto, and Il Olivo.
Are there opportunities to exercise at El Dorado Maroma?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does El Dorado Maroma have an airport shuttle?
Yes, El Dorado Maroma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does El Dorado Maroma have airport transportation?
Yes, El Dorado Maroma offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Maroma offer any business services?
Yes, guests have access to a business centre and a banquet room during their stay.