Where do I start ? We stayed at the Palafitos overwater bungalows , which was on the most amazing location on the white sandy beach , from the glass floors in the rooms , to the terrace with private infinity pool , jacuzzi bath, and steps down to the ocean ….. First I need to mention our outstanding butlers Samatha & Pilar , they were there for anything we needed , and even decorated our room with balloons and banners on my birthday , as well as organising a candlelight dinner on the beach & booked our treatments at the spa , which were also the best massages we’ve had . These ladies made our holiday , along with the amazing restaurant staff , Leo , Julio, Dennis, Ezequiel, Lazaro, who provided exceptional service daily , even knowing our orders without asking, and as for the food it was superb ! Special shout out to the chef ! Also Daisy the beach butler & Sergio the buggy driver , these people became our friends , who we spoke to daily & always gave excellent service . I could not fault this hotel , and had no complaints , would recommend to anyone wanting a relaxing escape to paradise . …
The staff at this resort is what makes it special. The entertainment staff (Hazael, Adrian) the bar service staff are incredible! Thank you for making it special for me and my partner. They all go out of their way to make it special. My only recommendation is when you are renovating (which needs to happen) offer suits at a discount. This would be am opportunity to expand your market to couples who might not be able to afford your prices. People know what to expect when they arrive as well.
Great sports coordinators and whole staff (Hazael, Adrian, Isabel, Alex, leirbag, charlie) Great place for any couples experience. Party! and have fun. Beautiful place. The restaurants has great meal and food all the day, and the drinks there are very good.
Outstanding hotel with exceptional staff and facilities on the most beautiful beach. Could not find any issues throughout the two weeks. Quality of food was exceptional as was the spa. If you want a relaxing holiday in the most beautiful setting with outstanding staff this is the hotel to go to.
Everyone was very very friendly and the service was very good, the hotel and the views were very beautiful, everything was excellent and I loved the experience, I would definitely go again and I will highly recommend it. Very lively and friendly entertainers including Alejandro, Gabriel, Hazael, Adrian, Isabel & the wonderful DJ Charlie!
Right from the very beginning we were made to feel special. The hospitality and friendliness of all staff is second-to-none and made us feel like this was our home from home. Special mention to the entertainment team (Alex, Isabelle, Adrian & Hazael) and Concierge’s team (Carlos, Erika and co) for making us feel so welcome. The Resort is beautiful, beach is fantastic and small, intimately sized resort makes it feel like home. Apologies to all the bar staff, maids etc that we couldn’t remember. Collectively, the whole team made it a fantastic holiday. Like other visitors that we got to know, we will definitely be back and would like to thank all at El Dorado Maroma Resort as you really made our holiday special. Hopefully see you soon
Since we arrived at the hotel, they welcomed us with great kindness, they were always attentive to our needs. All the food was delicious. The room was always immaculate. The pools had a spectacular view. The music was very varied, and the shows were very entertaining, very professional. Thank you very much Alex, Leirbag, dj Carlos, Isabel, Adrian and Haziel. Of all the hotels we've been to, this is where we've enjoyed our stay the most!
What a great experience at this resort. A special shout out to the entertainment team with Alex, Adrian, Isabel, Hazael, Charlie and Leirbag. They made all the activities fun and were always so welcoming whenever they saw us on the beach. They worked so hard to make sure we had a blast and were always amazing to talk with. Alex has an amazing team and was always so personable. Another shout out to Paulina our bartender who made delicious drinks and always surprised us with her own special drinks that she made..Thank you to Paola our personal concierge who took such good care of us during our stay. Thank you to Tatiana who took care of room and always had it spotless. What a great resort with a very friendly atmosphere. We loved our honeymoon here. Thank you!
I want to start with the events team...they are awesome! 5 stars if i were just rating them. A BIG shout out to Hazael and Adrien, but everyone on the team are honestly the best I've encountered. They work SO hard to make your day eventful without having to go far from the resort and are some of the most genuinely nice and fun people we've met on this trip. Whether it's a very "competitive" pool volleyball game, aquasize, painting, a foam party, petting a Camel, or asking you what song you'd like played on the Playlist by the pool, you're sure to see someone from the events team every day trying to make your vacation more memorable. If you enjoy the events a hotel will put on, El Dorado Maroma has a boss team!!! 😎 Other staff. Huge shout outs to Eduardo, Victor, and Julien for the incredible service while dining. And Luis, you are my ride or die at Rick's bar. The "Luis Special" is my new favorite fruity drink. But all the staff on this resort are the absolute best...just in staff alone, it's 5 stars because you could not have asked for better people. Now for the reason there's 2 stars missing from my review...the website is not accurate or updated. It has been 2 years since the hurricane, by this point you should have updated the site to tell us what restaurants DONT exist anymore, and how many pools we actually have available. With a good portion of the resort being reconstructed, that inaccuracy is heavily misleading. The other star lost...if you come here with reasonable expectations, they may pump those up a bit. They themselves told us to expect things that were not delivered on and that shoots them in the foot. Please don't promise things that you can't follow through with. Overall we have loved the vacation, but I think the hotel needs to be more transparent. Finally, there's been a few things I've experienced that have put me off. Notably, I do understand members get extra perks, but letting them do certain things that we have been told are strictly against the rules is a double standard that doesn't make me want to sign a membership or return. But, we're still here so, we'll see how things turn out. Overall, for newcomers, I'd still say give it a go, but call ahead and ask what's actually available from the website before hand so you aren't disappointed on arrival.…
El Dorado Maroma (EDM) has been a good all-inclusive resort for us. The beach is fantastic, rooms are great, the food has been good. The staff are what earns this resort it’s 3 star from me, without them it would be 2. They work so hard and do an incredible job from serving, food prep, room service, bartending, cleaning, concierge - I really can’t thank them enough. Notable shoutouts Wait staff - Julian was great, always friendly remembered us after one visit and was great at his job. Eduardo was also great El Dorado Maroma is a good resort. We came here for our honeymoon. Overall I’d give this place 3 stars, but without the amazing staff here it would be getting 2. Bartenders - Luis and Daniel. Daniel is hilarious, Luis was great and his take on a non-sweet Blue Lagoon (Luis Special) was the bomb Event staff - Hazael and his crew are the life of this resort. If you want to get involved and meet new friends while on your trip, they did an amazing job. If you want to be involved in the group activities, they are very well done. A couple painting events, the daily volleyball games, feeding camels, and even Aqua-robics in the pool. They are absolutely fantastic, and deserve the accolades. We had a friend we met that had their birthday and they helped to make it a very special day and we can’t thank them enough for that! Entertainers - awesome work by these folks, we saw the Mexican fiesta dancers, synchronized swimmers display, and a fire dancers show. Stunning The unfortunate part is that this resort over promises and tends to not deliver on it. Important to note, the listing of number of pools includes private pools for the Karisma club members. Two of the restaurants (Asian and Mexican) have been under construction for two years since the hurricane (other guests told us) which is fine, but please update your page to say as such - cause food can be limited to only 3 restaurants at supper, with revolving closures or Members-only events. We requested room service to deliver food to the pool area so we could snack during our birthday party, room service refused which was frustrating but so be it - only to be followed the next day by us watching another group of guests getting a half dozen plates delivered pool side. Very unimpressed with that. My last knock is the “daily refills on minibar/water/snacks.” Typically not something I get overly wound up over, but when we check-in and they specifically ask what we want stocked more of (or they will figure it out after a couple of days and take care of it that way) and they promise that they will give us more throughout the stay, only for us to only get restocked 4 days out of our 10 night stay. Like I said, wouldn’t normally bother me, but when it is explicitly stated and promised that it will happen - EDM dropped the ball for setting those expectations. Good resort, we found some great people and made some really good friends while we were here. The amazing staff holds this place together, I hope management recognizes that.…