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El Dorado Maroma

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Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Booking.com
US$638
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Priceline
US$658
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Free cancellation until 21-07-01
Snaptravel
US$660
US$345
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SAVE US$315
Free cancellation until 21-07-01
eDreamsUS$638
Destinia.comUS$560
Orbitz.comUS$660
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (8247)
360
Panoramas (11)
Pool & Beach (1932)
What is Travellers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 21-03-05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from El Dorado Maroma
Updated 21-03-05 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 7 hotels in Playa Maroma
Location
Cleanliness
Service
Value
2021 Travellers' Choice Best of the Best
GreenLeaders Gold level
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Canoeing
Shuttle bus service
Parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Special diet menus
Wine / champagne
Swimup bar
Poolside bar
Diving
Snorkelling
Aerobics
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Centre with Internet Access
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Butler service
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Minibar
Refrigerator
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Bath / shower
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
English, Spanish
6812Reviews984Q+A100Room tips
Traveller rating
  • 5,612
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  • 81
  • 63
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Popular mentions
Keith M wrote a review Today
2 contributions
Another great trip to Maroma! Weather was perfect. Andrea did a wonderful job as our butler. Super room service every morning by Arturo. Of course great seeing our old friends, Augustine, Manuel and Diego at the beach and Pepitos. Wonderful drinks and service by Paulina, Josue, Betsabe, Dimas and Wilberth. We will be back July 7 and cant wait to get back to our Mexico Casa! Gracias, Keith and Sharon Manning.
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Date of stay: May 2021Trip type: Travelled as a couple
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Caroline L wrote a review Yesterday
1 contribution
Beach was awesome! Service was great!!! Leirbag, DJ Juan, Alex, Omar, Enrique, and Edgar were so friendly and helped us all week! So many nice staff people and can’t wait to go back! We never even had to ask for a drink someone was always there offering help!
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded today
Dear DayTrip720762 Thank you for your wonderful review of your experiences at El Dorado Maroma Riviera Maya, a SPA Resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Maroma Riviera Maya, a SPA Resort by Karisma
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Trent H wrote a review Yesterday
1 contribution
Loved our stay at El Dorado Maroma! Alex,Omar, and Natalia were great! We enjoyed all of the activities, and the food and drinks were all outstanding. The aqua fit class was great, and Leirbag gave us great service. I would definitely recommend staying there!
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded today
Dear trenth616, Thank you very much for taking the time to complete our satisfaction survey after your stay with us. We strive to meet and exceed our guests' expectations, so your input and feedback is essential and extremely important to us. We will certainly share your experiences with our employees. We are very happy to hear that the aforementioned contributors had such a positive effect on your visit and will be rewarded for their efforts. We hope that Karisma Hotels and Resorts is your preferred vacation option and we hope that you will choose to visit us again in the future.
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Beth M wrote a review Yesterday
Palmyra, Virginia2 contributions
Amazing and incredible. Always a fantastic experience! The people are what makes this home. Thank you to Oscar our butler, Felipe and Carolina at bar 24, Noel and Dimas at papitos, Hector and Chepina at beach dinner, Natalie, Omar, Leirbag, and Alex at the entertainment beach!! Tatiana kept everything clean and tidy for us. We had the most amazing massage of our lives at the spa by Perla and Josefina. Our beach servers Karen, Rene and Betsabet Thank you familia! We will see you all again very soon!
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded yesterday
Dear bethm439, Thank you for your wonderful review of your experiences at El Dorado Maroma Riviera Maya, a SPA Resort by Karisma , it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. Thank you again and we look forward to your next visit to the El Dorado Maroma Riviera Maya, a SPA Resort by Karisma
Read more
JESSICA P wrote a review May 16
1 contribution
The room with the private pool was amazing. The customer service is wonderful. Highly recommend. Leirbag, DJ Juan, Alex, Carolina, Omar, Karen, Diego and Edgar were all wonderful! Don’t miss this place!
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Date of stay: May 2021Trip type: Travelled as a couple
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Response from Karisma Hotels, Atención al huésped/Recepción at El Dorado Maroma
Responded yesterday
Dear R19118Fjessicaap, We very much appreciate your comments regarding our hotel facilities and most of all, our staff performance. I am sure your comments will be a very nice motivation for our staff to keep working for all future travelers when trying our destination. We will wait for the next opportunity to serve you. Thank you again and we look forward to your next visit to the El Dorado Maroma Riviera Maya, a SPA Resort by Karisma
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PRICE RANGE
US$273 - US$658 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado maroma, a beachfront resort, by karisma hotel playa del carmen, el dorado maroma hotel, el dorado maroma resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Maroma
NUMBER OF ROOMS
99
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Frequently Asked Questions about El Dorado Maroma
Which popular attractions are close to El Dorado Maroma?
Nearby attractions include Cirque du Soleil Joyà (5.5 km), Jungala Aqua Experience (5.8 km), and Pasion De Cacao (4.3 km).
What are some of the property amenities at El Dorado Maroma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Maroma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Maroma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Maroma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Maroma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and El Puerto.
Are there opportunities to exercise at El Dorado Maroma?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at El Dorado Maroma?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at El Dorado Maroma?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to El Dorado Maroma?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (15.5 km).
Does El Dorado Maroma have any great views?
Yes, guests often enjoy the harbour view available here.