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El Dorado Maroma, by Karisma

Travellers' Choice award winner
GreenLeadersGold level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
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3,466 Reviews from our TripAdvisor Community

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Showing 3,242: English reviews
Start your review of El Dorado Maroma, by Karisma
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Reviewed yesterday NEW

The staff here is world class. Mark greeted us on our arrival and wowed us with a tour of the property. Our butlers in the Palafitos Ivan and Rosa made our stay absolutely perfect! We enjoyed lunchtime picnics and drinks on the beach with our favorite bartender and beach concierge Omar and Daisy. The entertainment staff of Alex, Jesus, and...

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Helpful?
1Thank Christine B
Nyc
Reviewed yesterday NEW

My boyfriend and I stayed here in the honeymoon suite for 5 days and 4 nights and it was fabulous!!! Staff was so friendly and attentive. Food was really good, there are about 5 different restaurants to choose from with variety. We spent our days on the beach, which was quiet and the water was clear blue with not many...

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Thank Danielle R
Toronto, Canada
Reviewed 2 days ago NEWvia mobile

Love this place it's gorgeous sexy everything is amazing it's a bit like bora bora but in Mexico so close to Canada and the USA it features beautiful beaches it's clean food is outstanding the service is fit for a king -queen and the suites are on the water so breathtaking

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Helpful?
Thank t0wtruck
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear t0wtruck, Our best reward is when we read comments like yours. It is an honor that you have visited us and enjoyed the service. We are glad to exceed your highest expectations. We would be pleased to welcome you back. Joslin Fuentes Díaz General Manager El Dorado Maroma by Karisma

Cedar Rapids, Iowa
Reviewed 2 days ago NEW

Wonderful!! Perfect in every way!! Small All inclusive!! The Grounds were very well kept and immaculate. Staff was fantastic and always very friendly and at your service all the time. Beach was beautiful except for some seaweed. The staff did a great job cleaning it up. the food was very good and the beach front suite was very nice and...

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Helpful?
Thank todpeg
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear todpeg, We are grateful to read your kind comments. It is a pleasure to provide you an attentive service since our goal is that you have a memorable experience. We would like to share with you that seaweed is part of the environment of the Riviera Maya. However, we do our best to keep the beach clean. We...

Atlanta, Georgia
Reviewed 2 days ago NEW

Great resort! Fantastic staff! Good food and activities! This trip was our second to El Dorado M aroma, but not our last! It is the perfect get away, a good combination of quiet and activity. The staff is attentive but not obtrusive, and very professional as well as friendly!

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Helpful?
Thank 13sonnyj
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear 13sonnyj, We are happy that you had a fantastic stay and an enjoyable birthday getaway since our commitment is to meet your expectations. Our team sends you greetings and they are so happy to read your kind comments. Hope to see you soon, Joslin Fuentes General Manager El Dorado Maroma by Karisma

Breckenridge, Colorado
Reviewed 2 days ago NEW

This was our first trip, based on friend's recommendation. Everything was excellent, from the beach beds with service from Armando, Manuel, Elario and drinks from Karen and Pedro Luis. We could not have been treated nicer. Walks on the beach, lot of activities with Alex, fine food choices, and quiet pool and bar at Bar 24. We will be back!...

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Helpful?
Thank 023MntTravelers
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear 023MntTravelers, We want to thank you for your nice comments. We feel thrilled that you enjoyed the attentiveness of our team. We are honored that the service made your holidays even more special. Hope to see you soon, Joslin Fuentes General Manager El Dorado Maroma by Karisma

Reviewed 2 days ago NEW

We fell in love with El dorado maroma! The staff was super friendly, polite and a joy to be around. They took such pride in the beaches and the resort itself! The food was wonderful. And our room was very spacious & each night our housekeeper did something special in our room. They were extremely accommodating all week!

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Helpful?
Thank kelli_reynolds
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear kelli_reynolds, How great we feel after reading your review and confirming that you enjoyed your stay at EDM. When our guests show us how they enjoyed, we feel proud of our effort. Your happiness and comfort is our best reward. Hope to see you soon, Joslin Fuentes Díaz General Manager El Dorado Maroma by Karisma

Mechanicsville, Virginia
Reviewed 2 days ago NEWvia mobile

Alex, Jesus, Omar, and Ainsel were awesome. Beach and water volleyball were a blast every day and DJ Chris had some good jams to keep the party going! Also had fun with the cooking lessons!! Stayed at both parts of resort (regular rooms and palafitos... Where we are now). Great experience. Even though they are same resort, it felt like...

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Helpful?
1Thank triciaruppert
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear triciaruppert, When we read review like yours with nice words, we feel grateful and honored that our guests enjoyed. It is wonderful to know that our team service met your highest expectations during your stay. We would be pleased to welcome you back, Joslin Fuentes Díaz General Manager El Dorado Maroma by Karisma

Las Vegas, Nevada
Reviewed 3 days ago NEW

First time in the area and at an all inclusive resort. Didn't have high exceptions because thought it'd be too good to be true if the quality of the food can meet my expectations. Well, EVERYTHING at this resort far exceeded our expectations and we can't recommend this resort highly enough. Also bought a membership thing through them so we...

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Helpful?
1Thank travelvida
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear travelvida, We want to thank you for sharing your kind comments. It is great to read that you had a good experience. Our team is proud that the service provided was a plus to have a wonderful experience. Your comments are our best reward and we send you regards. We would be pleased to see you soon, Joslin...

Saint Louis, Missouri
Reviewed 3 days ago NEW

We stayed at the El Dorado for a week in May. Check in was painless, considering we arrived late evening, we were in our room with our luggage within 10 minutes. We stayed in the Palafitos, and they are gorgeous and definitely worth the price. You have everything you need including access to the ocean and your own pool. The...

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Helpful?
1Thank Julie G
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Julie G, It is so great to read you nice point of view. We feel happy to know that you enjoyed your stay since the moment you arrived. We feel so glad that the service provided made your stay even more enjoyable. Alan has read your comments and he feels grateful for your kind words. Hope to see...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $524 - $2,164 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Hotels.com, Orbitz, Hotwire, Travelocity, Cancelon, HotelsClick, HotelsforEveryone, Evoline ltd, TripOnline SA, HotelQuickly and Priceline so you can book your El Dorado Maroma, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
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Questions & Answers

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Lynn
9 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The Palafitos at the top of the "T" are the way to go!”
christinebU4199XJ, 22 May 2017 | Read review
“Great rooms either way. On the beach or overlooking the gardens. We had a beachfront suite.”
todpeg, 21 May 2017 | Read review
“Royal suite beachfront is steps from the water and pools, incredibly well appointed and comfortable.”
13sonnyj, 21 May 2017 | Read review
“Rooms on the 4th floor overlooking the beach”
Sweetness114, 19 May 2017 | Read review
“Ask for the highest floor possible for a great ocean view”
, 18 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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