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El Dorado Maroma, by Karisma

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El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
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3,236 Reviews from our TripAdvisor Community

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Showing 3,027: English reviews
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Edmond, Oklahoma
Reviewed 2 days ago NEW

Even though the beach is stunning, the excellent staff is what makes the resort shine above all others. It starts from the time you arrive at check-in and learn all of the events that are going on in the resort during the time you are there. Jorge is in-house members services supervisor so if you are an Exotic member and...

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Helpful?
2Thank zeta1985
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear zeta1985, We want to thank you for detailing your holidays at EDM and for keep visiting us. How thrilled we are after reading that your days here were an excellent experience as the previous ones. Our team is very grateful after reading your kind comments regarding the service they provided you and are eager to share another memorable...

Wolvey Heath England
Reviewed 2 days ago NEW

We chose this hotel due to it's small intimate size and we certainly were very happy with that. The room 206 on the ground floor was excellently located for the beach and pool bar as well as all the restaurants. The beach is very good though we did have quite big issues with seaweed which on a couple of occasions...

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Helpful?
2Thank firtreepete74
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear firtreepete74, We are very grateful that you had shared your opinion about your holidays. We feel great that our team service met your expectations and your days here were a good experience. Rest assured that we have taken notes of your suggestions since they are important too, in order to keep our highest standards. We would be pleased...

Minneapolis, Minnesota
Reviewed 3 days ago NEW

My wife and I came to El Dorado Maroma last year for our honeymoon. After an amazing week last year, we booked our anniversary trip here, too. I really couldn't ask more from this all-inclusive resort. The rooms are big, beautiful and clean. The 5 restaurants have excellent food. Our favorites are: Kiyoko( Japanese dinner), Caribbean Grill (dinner), Lima Limon...

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Helpful?
1Thank Borgy15
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Borgy15, We are very pleased to know that you had chosen us to celebrate special dates in your lives. Our main goal was to make those moment memorable. Thank to you for sharing these kind comments about our team. Hope to see you soon to celebrate your second anniversary, Joslin Fuentes General Manager El Dorado Maroma by Karisma

Campeche, Mexico
Reviewed 3 days ago NEW

This place is literally heaven on earth. We went there on our honeymoon and had a great, great time. Everyone is so friendly and attentive. The food is everything you could hope for, and the views are breath taking. We are hoping to go back soon! Completely worth it!

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Helpful?
Thank osalgadoi
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear osalgadoi, We are honored that you had chosen this Paradise to celebrate your honeymoon. Our team feels glad that we reached our goal which to fulfill your highest expectations. Hope to see you soon, Joslin Fuentes General Manager El Dorado Maroma by Karisma

Kenosha, Wisconsin
Reviewed 3 days ago NEW

Some good and some not so good. Help is wonderful (Janelly-hostess Politos; Manuel-Beach attendant NONE BETTER, hands down; Rueben, anniversary/beach dinner waiter. Staff is unbelievable and the food is some of thee BEST south of Cancun. Down side.....sewer odor in room eminating from whirl pool tub. Told concierge numerous times, kept telling us it was fixed ! Alas, it took...

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Helpful?
1Thank ronkury
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear ronkury, Thank you very much for sharing your comments. It is great that you had good anniversary holidays and enjoyed of a relaxing time here. we also want to thank you for your feedback which is very important for us. We would like to comment you that the seaweed is part of the ecosystem of this zone. Although,...

New York
Reviewed 4 days ago NEW

I stayed in Mi Hotelito room 207 which was located near the bar and had a nice ocean view and outdoor bed. The room was perfectly fine, but lacked a bathtub and outdoor shower which I liked at the Casitas property. I like the hotel and look forward to returning when the new Naay Spa opens...the existing spa is not...

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Helpful?
2Thank evie711
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear evie711, We would like to thank you for the time taken to share your comments. It is great that you enjoyed your holidays. We have shared your review with our team specially with the ones you mentioned and they are grateful that you appreciate our effort. We would like to welcome you back. Joslin Fuentes General Manager El...

Jupiter, Florida
Reviewed 4 days ago NEW

One of the nicest resorts I've stayed at in the Caribbean. Staff was amazing. We tried every restaurant and the food was exquisite at all of them. The over water bungalows with butler service was something everyone should experience at least once in their lives. The private beach and cabanas and staff at the beach were perfect.

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1Thank joerJ3781QC
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dea joerJ3781QC, We feel really pleased that you had found what you were looking for. Our team is proud of the good job we did and we are thrilled that you enjoyed your holidays since that is our goal. We would be pleased to see you again, Joslin Fuentes General Manager El Dorado Maroma by Karisma

Tenn
Reviewed 4 days ago NEW

Beautiful resort. Outstanding food. Best beach ever. Janely was such a pleasure to see every morning with her happy greeting. Lima Limon restaurant had wonderful waiters : Angel, Sergio, and Luis. Did not get the room I booked in August. Daniel at the front desk was unconcerned about our complaints. We were placed in the very back looking at a...

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Helpful?
Thank Ksunny
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear Ksunny, How proud your words make us feel because we know that you had a wonderful moment here. all our team has read your comments and sends you greetings. Hope to see you again, Joslin Fuentes General Manager El Dorado Maroma by Karisma

Reno
Reviewed 4 days ago NEW

This hotel is small, quiet, adults only, and the impeccable service sets it apart from other places we have traveled in Mexico. We travel to Mexico 3-4 times per year and Karisma Resorts have become our absolute favorite. Gourmet all inclusvie, well appointed, large rooms, great spa, water sports, close to the Marina, all pluses. I have no negatives. Service,...

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Helpful?
Thank agavelover
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear agavelover, It is great that you are pleased with our facilities and the beauty of this place. One of our goals is your satisfaction and we are happy that we fulfilled your expectations. Our team is happy to read you kind review. We hope to see you soon, Joslin Fuentes General Manager El Dorado Maroma by Karisma

Grand Blanc
Reviewed 4 days ago NEW

Just spent a week at El Dorado Maroma and found it very relaxing and mostly quiet. If you are looking for a lot of action then this is not your place. The beach is great, except for the seaweed problem which seems to be an issue all along the coast. The room we had was fantastic. It was a royal...

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Helpful?
Thank worf52
KarismaHotelsResorts, Gerente at El Dorado Maroma, by Karisma, responded to this review

Hola dear worf52, We want to thank you for the time taken to share your opinion. We feel proud of our job because you had a good relaxing stay here. on the other hand, we comment you that the seaweed is part of the natural environment of the ocean that appears in some seasons of the year. Nevertheless, we do...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $401 - $1,463 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
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Here's what travellers have asked, with answers from El Dorado Maroma, by Karisma staff and other travellers.
491 questions
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Lynn
7 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mi Hotelito rooms great location for beach, bars and restaurants”
 of 5 bubbles firtreepete74, 28 Mar 2017 | Read review
“Depends on the level you are looking for”
 of 5 bubbles ronkury, 27 Mar 2017 | Read review
“Room 207 is on the ground level which allows immediate access to the pool/beach area.”
 of 5 bubbles evie711, 26 Mar 2017 | Read review
“Call the resort many times to ensure you get the room you want. Record dates and person you speak with. Would not pay for a presidential suite. They are no better than the regular rooms. The new huts built over the ocean are over rated. Terrible smell around them and over priced. Swim-ups are great. ”
 of 5 bubbles Ksunny, 26 Mar 2017 | Read review
“No bad room.”
 of 5 bubbles agavelover, 26 Mar 2017 | Read review
5 of 5