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    El Dorado Maroma, by Karisma

    Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico
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    2017-12-25 2017-12-26
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    US$1,754
    US$1,107
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    Traveller (5391)
    Room & Suite (1357)
    Pool & Beach (1281)
    Overview
    • Excellent80%
    • Very good14%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “lima limon” (234 reviews)
    “rick's bar” (138 reviews)
    “caribbean grill” (133 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Butler Service
    Housekeeping
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
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    Rooms
    Dec 25Dec 26
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    1 room, 2 adults, 0 children
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    Write a ReviewReviews (4,025)
    There are newer reviews for El Dorado Maroma, by Karisma
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    11 - 15 of 3,752 reviews

    Reviewed 5 days ago

    We had a swim up room and were there for 7 nights. The bartenders Betsabe and Rene were fantastic and extremely attentive. Victor was our butler and he was very helpful. Manual, Armando, and Eli were our beach butlers and they were so hard working...More

    Thank kristenlhamilton
    Response from KarismaHotelsResorts, Gerente at El Dorado Maroma, by KarismaResponded 4 days ago

    Dear kristenlhamilton, It is with great joy I read that we were able to exceed your expectations during your last visit to our Resort. I would like to take this opportunity to share with you that our main goal is our guest´s contentment and reading...More

    Reviewed 5 days ago via mobile

    Us and another couple stayed here Nov 30 to Dec 3. The food was good and the drinks plentiful. We ate at Caribbean grill, the Italian restaurant and had Mexican buffet. The staff was amazing! Armando was very attentive and found us a cabana that...More

    Thank Shonda-ks
    Response from KarismaHotelsResorts, Gerente at El Dorado Maroma, by KarismaResponded 4 days ago

    Hola dear Shonda-ks, We would like to thank you for sharing you review. We feel so glad to know that your holidays were an awesome experience and that we fulfilled your expectations since that is our goal. Our team is honored to know that you...More

    Reviewed 5 days ago via mobile

    We loved our time at El Dorado Maroma. The activities, beach, and staff were great. We particularly appreciate the attention we received from Salome (who made sure our drinks were full), Andres (who made sure our stomachs were full), and Daniel (who helped us work...More

    Thank Doug S
    Response from KarismaHotelsResorts, Gerente at El Dorado Maroma, by KarismaResponded 4 days ago

    Thank you very much for taking time to write your experience. Be confident that Salome , Andres , and Daniel will be delighted that you have acknowledged their hard work and that we are proud to have them as part of El Dorado Maroma. We...More

    Reviewed 5 days ago

    The resort was a great place to celebrate our 25th anniversary. The entire staff including Alex, Jesus, Omar, DJ Christ, Daniel, and Mimi were outstanding and very engaging. We enjoyed the sunrise each morning and took advantage of the new spa.More

    Thank Peter C
    Response from KarismaHotelsResorts, Gerente at El Dorado Maroma, by KarismaResponded 4 days ago

    Hola dear Peter C , How good it feels to read reviews like yours telling us how amazing your vacations were. It is an honor that you had chosen El Dorado Maroma for your Anniversary. Thank you for letting us know your kind opinion. We...More

    Reviewed 5 days ago via mobile

    Wonderful place! Staff so friendly!!! Alex and Jesus are fabulous activities enthusiasts!!!! They made the trip extra fun and kept the party going! The resort was very nice and clean and the food was good. We will return someday and hopefully the staff will be...More

    Thank Steve O
    Response from KarismaHotelsResorts, Gerente at El Dorado Maroma, by KarismaResponded 4 days ago

    Hola dear Steve O, We would like to thank you for taking a moment to show us your appreciation. We feel happy to know that you enjoyed your holidays at El Dorado Maroma. We are honored that you had chosen us to you vacations. We...More

    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Beachfront
    • Pool
    • Room Service
    • Free Internet
    • Free Parking
    • Restaurant
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Shuttle Bus Service
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Babysitting
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Fitness Centre with Gym / Workout Room
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$424 - US$1,165 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 On the Beach Hotel in Playa Maroma
    • #3 Spa Hotel in Playa Maroma
    • #3 Romantic Hotel in Playa Maroma
    • #3 Luxury Hotel in Playa Maroma
    • #3 Top resorts Hotel in Playa Maroma
    • #3 Green Hotel in Playa Maroma
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 99
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Prestigia, Expedia, Hotwire, Hotels.com, Orbitz, Cancelon, HotelsforEveryone, Evoline ltd, Travelocity and TripOnline SA so you can book your El Dorado Maroma, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen >
    • Playa Maroma
    • Also Known As
    • El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen ,
    • El Dorado Maroma Hotel ,
    • El Dorado Maroma Resort
    Add Photo Photos
    Traveller (5391)
    Room & Suite (1357)
    Pool & Beach (1281)
    Dining (543)
    Hotel & Grounds (2482)
    Bathroom (98)
    Family and Play Areas (19)
    Business Centre & Event Rooms (7)
    Nearby
    Sponsored by:
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    Ask a question
    Questions & Answers
    faze59
    11 December 2017|
    AnswerShow all 5 answers
    Response from Clem H | Reviewed this property |
    We were told that the idea of the reservations were to control the flow of guests to the restaurants. We were told that there were problems where too many guests going to the same restaurant approximately at the same time... More
    1
    Vote
    judym1980
    29 November 2017|
    AnswerShow all 3 answers
    Response from Daniel H | Reviewed this property |
    You can do just about anything you want. We did water exercise with Alex and Naomi everyday, went kayaking and snorkeling too. The water is so peaceful you can paddle board too. Every night we tried a different... More
    2
    Votes
    25 November 2017|
    AnswerShow all 2 answers
    Response from Scott C | Reviewed this property |
    They serve Diet Coke ... it’s called Coke light in Mexico. The formula is different over there ... it taste better then Diet Coke IMO.
    1
    Vote
    Room Tips
    "Stay near middle or get the upgraded room with semi private pools."
    Read review
    "We stayed in the Over Water Bungalows and they were magnificent! Make sure you stay in the units facing the..."
    Read review
    "Swim out rooms are awesome!"
    Read review
    "We were very happy with our room. We used the Jacuzzi and the private pool and enjoyed every minute of our..."
    Read review
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