We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

El Dorado Maroma, by Karisma

Travellers' Choice award winner
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
Panoramas (11)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,210 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for El Dorado Maroma, by Karisma
See the most recent reviews
Showing 3,002: English reviews
New York City, New York
Reviewed 26 January 2016 via mobile

El Dorado Playa Maroma Is an all inclusive resort that goes the distance to please in every way possible. Clean white beaches, wonderful secluded beach beds to relax in, gourmet type meals. The main ingredient for success here is the friendly hardworking staff. I would like to say a special thanks to Augustin at breakfast who always was accommodating, and...

 Report
Helpful?
2Thank Joy H
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Joy H, Thank you for sharing your excellent experience at El Dorado Maroma and all the staff appreciate the kind words you are leaving for them. We look forward to welcoming you back. Best regards, Alejandro López General Manager

Sherwood Park, Canada
Reviewed 25 January 2016

My wife and I stayed mid January and what attracted us to this resort was the smaller size and the beach. This resort is absolutely amazing! everyone is very friendly and always willing to help you in any way possible. The food is exceptional and never once had a bad meal. After saying how great this place is, Its not...

 Report
Helpful?
1Thank wereadytogo
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear wereadytogo, Thank you for sharing your great experience at El Dorado Maroma, despite it was not exactly what you were looking for in a resort, we are delighted to read you had a great time with us. Indeed, the seaweed has greatly affected the Riviera Maya this and as you mentioned the staff is working hard to improve this...

Gibbons, Alberta
Reviewed 24 January 2016

This is our fifth trip to EDM - The only reason I am not giving a 5 star is because I have been coming here for years and have seen what it used to be and because of the changes Exotic travelers club has made. It does get bigger every time we go and is loosing its charm but still...

 Report
Helpful?
2Thank sunny-sand
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear sunny-sand, Thank you for taking the time to write your fifth experience with us. We highly appreciate all your comments that are seriously consider. Also, thank you to recognize so many members of the staff, they all do an excellent work and add so much to El Dorado Maroma experience. We look forward to welcoming you back. Sincerely, Alejandro...

Rochester, New York
Reviewed 24 January 2016

My husband and I spent 11 nights here in mid January. This was our sixth time staying there and every year has been consistently wonderful. We love the smaller, more intimate environment. Staff pays attention to every need and are professional and extremely friendly. Our butlers, Ines and Fernanda, were excellent and very attentive. Armando the beach butler was great...

 Report
Helpful?
3Thank AnnandJean-Pierre
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear AnnandJean-Pierre, Thank you for taking the time to share your recent experience and we highly appreciative for your loyalty to El Dorado Maroma. It is an absolute pleasure to have returning guests like yourself. We hope to have the pleasure to welcome you back really soon. Kind regards, Alejandro López General Manager

Texas
Reviewed 23 January 2016

Had the chance to visit EDM resort on a day pass for the afternoon while staying at another Karisma property. Really enjoyed the smaller, more intimate surroundings and more personalized service. As Exotic members, we were even shown to a hospitality room, which was a regular luxury room, allowing us to change into beach wear and take showers after. Even...

 Report
Helpful?
2Thank RayDoc
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear RayDoc, Thank you very much for taking the opportunity to share your experience about your day visit in El Dorado Maroma. We appreciate all your comments and we look forward to see you soon. Sincerely, Alejandro López General Manager

Reviewed 23 January 2016

Finally got around to write this review, stayed in early October 2015. What a fantastic place, made extra special by all the fabulous people...all of which made it clear how much they enjoyed working at the Maroma. On arrival was greeted by a nice glass of sparkling wine, cool hand towel and checked in, all very smooth. We were offered...

 Report
Helpful?
2Thank David W
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear David W, Thank you for sharing your excellent experience at El Dorado Maroma. We are highly appreciative of the kind words you are leaving for the team. We trully value so much their hard work. It is truly our pleasure to read you had an amazing time with us. Looking forward to welcoming you back, Sincerely, Alejandro Lopez General...

Michigan
Reviewed 22 January 2016 via mobile

Finding the resort that fits what you would like to do on vacation is the key to happiness. This resort is peaceful, beautiful, quiet, and rooms are well appointed. Service is professional, attentive. What it is not: large, party destination, not full of activities. Great for romance, food experiences, and slowing down. Put away the cell phone and prepare to...

 Report
Helpful?
7Thank Frego
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Frego, Thank you for sharing your excellent experience at El Dorado Maroma. We value the kind words you are leaving for the team and it is truly our pleasure to read you had an amazing time with us. We look forward to welcoming you back. Sincerely, Alejandro López General Manager

Telford, United Kingdom
Reviewed 22 January 2016

I booked the eldorado Maroma for a 50th birthday surprise for my partner. It was perfect because its very small boutique hotel. I booked a swim up suite but upon arrival we were upgraded for free to the Generations Maroma. This suite was absolutely phenomenal!. The swim up at this suite meant we were not connected to main pool by...

 Report
Helpful?
5Thank Natalie183
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Natalie183, Thank you so much for taking the time to write this wonderful review about the property and the staff. Certainly, we recognize their hard work and they all add so much to El Dorado Maroma experience. Also, we are delighted to read we were able to make a birthday celebration an excellent experience for both of you. We...

Chilliwack, Canada
Reviewed 21 January 2016

Wow...is the best way to describe the amazing white beaches of this location. We did NOT stay at the hotel, just visited the beach. 100 pesos ro enter and use the beach loungers, tables, waiters, etc, on the beach. Once thru their entrance, fee paid, parked, walk to the beach and be awed by the gorgeous visita. The water is...

 Report
Helpful?
1Thank CookyM-G
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear CookyM-G, Thank you for visiting and share your wonderful experience at El Dorado Maroma. We look forward to your next visit and you would be able to enjoy staying with us. Best regards, Alejandro López General Manager

Kent
Reviewed 21 January 2016

Had a wonderful trip to EDM from the 1st to 22nd Dec and would like to say a big thank you to all the staff who really do make this hotel so special. From the minute we stepped out of the airport to be greeted by Angel our Lomas driver with our Limousine right on time. Then we greeted by...

 Report
Helpful?
4Thank staceydob
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear staceydob, We apreciate for taking the time to recognize so many members of the staff, they all do a great work and add so much to the El Dorado Maroma experience. It is my pleasure to help you as you deserve and we are very grateful that everything went well after all. We hope you are feeling excellent and...

4,973 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4511)
Viewed
Room/Suite (768)
Viewed
View from Room (216)
Viewed
Dining (376)
Viewed
Hotel & Grounds (572)
Viewed
Pool/Beach Area (1082)
Viewed
Family/Play Areas (13)
Viewed
Bathroom (88)
Viewed
Business Centre/Function Rooms (6)
Viewed
0:36
Videos (3)
Viewed
Other (1387)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (405)
Viewed
Amenities (66)
Viewed
Beach (21)
Viewed
Infinity Pool (29)
Viewed
Pool (14)
Viewed
Presidential Suite Swim-Up (126)
Viewed
Dining (67)
Viewed
Royal Suite Swim-Up (56)
Viewed
The Hotel (26)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (57)
Viewed
Pool/Beach Area (4)
Viewed
Room/Suite (21)
Viewed
Dining (3)
Viewed
Hotel & Grounds (2)
Viewed
Family/Play Areas (4)
Viewed
Bathroom (1)
Viewed
Other (22)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa Maroma
9.2 km away
El Dorado Casitas Royale, by Karisma
6.0 km away
Fairmont Mayakoba
Fairmont Mayakoba
#7 of 212 in Playa del Carmen
3,467 reviews
9.2 km away
El Dorado Royale, by Karisma
El Dorado Royale, by Karisma
#3 of 11 in Playa Paraiso
9,101 reviews
Show Prices
Show Prices
Show Prices
2.9 km away
Secrets Maroma Beach Riviera Cancun
4.5 km away
Iberostar Grand Hotel Paraiso
Iberostar Grand Hotel Paraiso
#1 of 11 in Playa Paraiso
5,563 reviews
6.4 km away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,282 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $449 - $1,472 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Despegar.com, Hotels.com and Jetsetter so you can book your El Dorado Maroma, by Karisma reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from El Dorado Maroma, by Karisma staff and other travellers.
482 questions
Ask a question
Lynn
7 months ago

See all questions (482)

Questions? Get answers from El Dorado Maroma, by Karisma staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the first floor offer great accessibility, but rooms on the upper floors have excellent views and a bit more privacy.”
  • Room with a view!
  • Morning Sunrise
  • A bit of private paradise
 of 5 bubbles MilwaukeeSnowbirds, 22 Mar 2017 | Read review
“In Palofito the rooms on the southside have more private views as those on the north face back to the main beach and the resort.”
 of 5 bubbles Verowanderer, 22 Mar 2017 | Read review
“We asked for a quiet room and were given one in Building 12. It was terrific.”
 of 5 bubbles Gardenmoose, 20 Mar 2017 | Read review
“Small resort- believe all rooms have good location”
 of 5 bubbles 743hermang, 19 Mar 2017 | Read review
“honeymoon suite”
 of 5 bubbles bobbyhayducka2, 16 Mar 2017 | Read review
5 of 5