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El Dorado Maroma, by Karisma

Travellers' Choice award winner
GreenLeadersGold level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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El Dorado Maroma, by Karisma
El Dorado Maroma, by Karisma
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3,481 Reviews from our TripAdvisor Community

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There are newer reviews for El Dorado Maroma, by Karisma
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Showing 3,254: English reviews
Calgary, Canada
Reviewed 22 May 2016

We recently returned from our sixth trip to EDM in five years, and it was the best vacation either of us has ever had (anywhere)! EDM has changed over the last five years: the beachscape has evolved (the seaweed problem has been resolved and I love that the new island of sand provides nesting ground for the sandpipers), the food...

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Helpful?
3Thank davidagarvin
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear Davida & Cameron, Wow! What a wonderful review! I appreciate all your great comments and I´m glad to hear that you had another mind-blowing vacation with us! I´m happy to know that you liked all our improvements, including the new restaurants. Also, thank you for your positive comments about our staff, I´ll make sure to share your kind word...

A TripAdvisor Member
1 review
Reviewed 22 May 2016 via mobile

Had an overall great experience at Maroma! Definitely want to give extra kudos to our beach butler, Armando. He was absolutely the best. Great sense of humor, always wanting to make us happy and he certainly did. Anything we needed, Armando was there for us without being the least bit pesty or intrusive.

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Thank A TripAdvisor Member
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear Guest, I´m happy to read that you had an Excelent experience, thank you for have chosen us for your holidays. I appreciate your comments and kind word about Armando, he´s definitely a gem in our team, I´ll make sure to share your comments with him. Looking forward to welcome you again soon! Kind regards, Alejandro López General Manager

London, United Kingdom
Reviewed 21 May 2016 via mobile

Currently at the El Dorado Maroma... This place is absolutely fabulous. On arrival we were greeted with a glass of champers, chocolates, cold flannel and a neck warmer to ease the stress of the 10 hour flight from Gatwick. This welcome has permeated throughout our stay. We booked the honeymoon suite however we were upgraded to a Presidential Suite... Heaven!...

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Thank nikkibrown14
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear Nikkibrown14, Thank you for taking the time to write about your experience of your stay at El Dorado Maroma. I´m glad to hear that you had a great star of your vacation, our purpose is to make you feel as royalty. I appreciate all your comments about the grounds, food and the staff. I also think the staff is...

Mason, OH
Reviewed 21 May 2016

I love Maroma! We have been there three times. Our last visit was in 2011. There have been many changes. The beach is larger and more beautiful than last time. I do agree with some reviewers that there is a slight odor some days. It DID NOT keep us from the beach or being in the water. The man made...

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Helpful?
Thank SingleDiva
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear SingleDiva, Thank you very much for have given us the opportunity to be part of your vacations again. I appreciate your constructive feedback, it is always welcome and taken into considerations. Thanks also for your comments about the Spa, in fact, there´s plans to build a new bigger Spa so we can improve our guest´s experience. We look forward...

Syracuse, New York
Reviewed 20 May 2016

The room we got was incredible. We've lived in apartments (one of which four of us lived in) that were smaller. The terrace had two chairs, a beach bed, and an ocean view. The food was excellent everywhere we went. Lima Limon was great, but we also loved the Caribbean Grill, Mio's, Sabore's... Much better than I would have expected...

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19Thank russwojcik
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear Russwojcik, On behalf of El Dorado Maroma we would like to thank you for your review and for have shared your experience of your recent stay at our Resort. I feel proud to know that we exceeded your expectations, that´s only thanks to the daily hard work of every member of our staff. We hope to have the opportunity...

Fort Worth, Texas
Reviewed 20 May 2016

Great Food, Mexican, Japanese and Italian our favorites. Very Comfortable beds, clean rooms Best beach in Mexico. Main pool very nice, never too crowded, easy access to beach. Bars excellent service, best name brand liquors

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1Thank davidmF3409MV
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear David M, Thank you for your kind words and for have stayed at El Dorado Maroma for your holidays. I´m glad to hear that you have enjoyed the food from our restaurants and all our facilities. I hope you´ll return again soon! Kind regards, Alejandro López General Manager

Dallas, Texas
Reviewed 18 May 2016

This was our first time at this Karisma Resort. If you're looking for a quiet, relaxing get away this is your place. The people really make this place unforgettable! We were told that your answer from the staff should never be no, we will try to accommodate you in any way that we can. The entertainment was so so..the typical...

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1Thank crani3852
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear Crani3852, Thank you very much for have taken the time to write this review and for your preference to Karisma Resorts. We´re glad to hear that you had an quiet and relaxing getaway. Thank you for your comments about the entertainment, I´ll make sure to share them with our Enternatiment Manager. We cannot wait to welcoming you back again!...

Spokane, Washington
Reviewed 17 May 2016

We just spent 5 nights at the Eldorado. Our first time for an adults only all inclusive. The food is excellent and accommodations great. We stayed in a swim up room that was very convenient to the Mio pool and swim up bar. The hotel itself is not large so if you want a lot of high energy partying this...

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2Thank traveluver047
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear Traveluver047, On behalf of all the staff from El Dorado Maroma I would like to thank you for have stayed with us. I agree with you when you say that the staff is the one that make this place, we wouldn´t be the same without them. We look forward to your next visit with us! Sincerely, Alejandro López General...

Troy, New York
Reviewed 17 May 2016

This was the first time we've been to Mexico. The El Dorado Maroma was wonderful ! It's a small resort but very nice, clean friendly safe Would definitely go again. The food was good but not over the top.

Review collected in partnership with this hotel
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Thank christinewalsh1966
KarismaHotelsResorts, Director General at El Dorado Maroma, by Karisma, responded to this review

Dear Christinewalsh1966, We would like to thank you for have chosen El Dorado Maroma for your first trip to Mexico! We appreciate your brief review and all your comments. We looking forward to see you again soon. Kind regards, Alejandro López General Manager

Calgary, Canada
Reviewed 17 May 2016

I traveled to the El Dorado Maroma in May 2016 with a group of friends and family for my wedding and my honeymoon. Overall, we had a great time but our experience missed the mark on the typical Karisma Experience we’ve come to love and expect. As a bit of background, our group was 28 people, ranging in age from...

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5Thank Ashley A
KarismaHotelsResorts, General Manager at El Dorado Maroma, by Karisma, responded to this review

Dear Ashley, On behalf the entire staff from El Dorado Maroma and the Karisma corporate we want to thank you for the time taken in order to share your valuable experience. Your feedback has been completely unbelievable, thank you very much from our hearts for allowing us to serve a guest as you and your entire family, thanks for being...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Located on one of Travel Channels Top Ten Beaches in the World, El Dorado Maroma is an upscale, exclusive Caribbean resort for romantic couples and active vacationers alike. Intimate and beachfront. Rustic and luxurious at the same time. the hotel provides outstanding services and gourmet cuisine. Receive personalized butler and concierge service, arrive with style with a champagne check in. It is rustic, because it is not pretentious and was built using traditional materials and with the philosophy of embracing the bounty of the nature and the local environment. It lies directly on the beach of Maroma, considered to be one of the best beaches in the world by independent reviewers, including the Discovery Channel. ... more   less 

Additional Information about El Dorado Maroma, by Karisma

Address: Carretera Federal Cancun-Tulum Km 55.3, Playa Maroma, Playa del Carmen 77710, Mexico (Formerly El Dorado Spa Resorts, by Karisma)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $521 - $2,158 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Maroma, by Karisma 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
El Dorado Maroma, a Beachfront Resort, By Karisma Hotel Playa Del Carmen
El Dorado Maroma Hotel
El Dorado Maroma Resort
Hotel Style:
#2 Family Hotel in Playa Maroma
#3 Top resorts Hotel in Playa Maroma
#3 On the Beach Hotel in Playa Maroma
#3 Luxury Hotel in Playa Maroma
#3 Romantic Hotel in Playa Maroma
#3 Spa Hotel in Playa Maroma
#3 Green Hotel in Playa Maroma
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Here's what travellers have asked, with answers from El Dorado Maroma, by Karisma staff and other travellers.
531 questions
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Lynn
9 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floors have view of the water.”
paulsmith22017, 28 May 2017 | Read review
“We loved the swim-up room!”
KristaK481, 26 May 2017 | Read review
“Stay on lower floors not much of a view but no elevators”
I4246VFdeborahm, 25 May 2017 | Read review
“I loved the Palafitos with a sunset view, but they also have sunrise.”
gldavis, 24 May 2017 | Read review
“Don't feel that there are many rooms with a full ocean view....room was fairly quiet.”
AimFire19, 23 May 2017 | Read review
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Prices are for 1 room, 2 adults
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