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Belmond Maroma Resort & Spa

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Belmond Maroma Resort & Spa
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1,099 Reviews from our TripAdvisor Community

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Showing 971: English reviews
Melbourne, Australia
Reviewed 2 days ago NEW

I loved this hotel. The location is first rate. The service is amazing, unobtrusive and personal. The food is very good. Each night, candles are placed throughout the resort, and it creates an incredible atmosphere. It is a quiet and serene place to be. One warning - the prices in the Resort are high; but swallow deeply and just enjoy.

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Helpful?
Thank 458phil
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear 458phil, It is good to learn that our little paradise, Belmond Maroma Resort & Spa, has resulted in the perfect place to be; enjoying its serene atmosphere combined with the excellent service, making this the perfect location to get away from the everything. I am glad to know that you have enjoyed every moment. Should your travel plans bring...

Copenhagen, Denmark
Reviewed 1 week ago

Belmond is the best hotel on the coastline from Cancun til Belize - And world class does not come cheap. So go for the low season where the service and experience is maybe even higher than the busy periods.

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Helpful?
1Thank Christian G
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Christian, We appreciate you having shared your kind feedback concerning your recent stay with us at Belmond Maroma Resort & Spa. We are glad to learn that you were able to get away from the rest of the world, and took a moment to experience our little paradise while exploring the Caribbean. Should your travel plans bring you back...

London
Reviewed 2 weeks ago

We were horrified to arrive at the Belmond Maroma on Boxing Day to find a bunch of multi coloured lights strung outside the lobby with no one there to greet us at the lobby desk. We had an inkling of things to come as we drove up to the property with neon lights advertising fast food burger places leading up...

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8Thank Ruddshaw
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Ruddshaw, It was a pleasure to host you on your recent visit to Belmond Maroma Resort and Spa. I would like to thank you for the feedback you provided me with, following your stay. We constantly aim to exceed our guests’ expectations and I was most disappointed to learn that you felt our rooms did not meet yours, despite...

London, Canada
Reviewed 2 weeks ago

Beautiful resort with fantastic service and excellent food. We really were pleasantly surprised our entire stay. Despite it being a busy holiday week and the hotel completely full, we never once felt the crowds and didn't have to fight for a great lounge on the beach or a good table at dinner. Service was particularly good. Everyone was nice an...

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Helpful?
1Thank Alexia S
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Alexia S, I sincerely appreciate you having taken a moment to write a review of your recent stay at Belmond Maroma Resort & Spa. I am glad to learn that your experience with us was exactly what we like to describe as ‘our own Belmond way’, in which every member of my team, delivers their best to make sure...

London, United Kingdom
Reviewed 2 weeks ago via mobile

An amazing hotel from the moment we arrived and were handed margaritas by the pool to the minute we left with a gift for the journey home. Our thanks to the most fantastic team for an outstanding holiday. We have been lucky enough to stay at a number of Belmond hotels but the service at Maroma was truly special. The...

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1Thank SFBL
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear SFBL, Thank you for choosing our little paradise, Belmond Maroma Resort & Spa to spend a lovely time with your family. As I always say, there is only one way to have a happy guest and that is by having a happy team. I appreciate your highlighting the friendliness of our team and their day to day performance, all...

New York
Reviewed 2 weeks ago

We visited this resort for our 6th or 7th time, twice this year. Yes, it is that good. Setting and landscaping is dazzling, the beach is beautiful, water warm, atmosphere of the resort very calm and relaxing. The staff is attentive and works hard to please, at times too hard. We mentioned that the regular interruptions while eating soon became...

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Helpful?
2Thank Getitright212
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Getitright212, First of all, I would like to thank you for choosing our little paradise, Belmond Maroma Resort & Spa as your home away from home, every time you visit the Riviera Maya. Please know that I have taken special attention to your comments in terms of the service provided in this occasion. I will be following up on...

Turlock, California
Reviewed 3 weeks ago

AMAZING!!! Best kept secret along the Mayan Reef is Belmond Maroma Resort and Spas DIVING. I should have wrote this review 4 years ago when we first started diving with Seablue Water Adventures on the Belmond Maroma Beach, but I had never wrote a review on Trip Adviser or anywhere else for that mater, this one has been long over...

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3Thank LuBruScuba
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Bruce and Luisa, Wow! Simply amazing to read how incredible your diving experiences with Jose, Giovanni and Fernando at our marina has been, and that you have a place to stay nearby, allowing you to, occasionally, enjoy a little bit of Belmond Maroma Resort & Spa. Thank you for taking a moment to share such an inspiring experience with...

Toronto, Canada
Reviewed 3 weeks ago

I came with a group of 13 for 4 nights....simply beautiful friendly and private. The pools were so amazing(2 were heated!) as was the spa gym and lovely restaurant and bar. Dont come if you are looking for the typical all inclusive...felt more like being at someones home. Obviously the rooms looking onto the sea would be best but I...

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3Thank DMlovestravel
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear DMlovestravel, As I always say, it is essential for us to provide our guests with a genuine care and traditional handmade hospitality, and I am glad to learn that you felt that way during your stay with us at Belmond Maroma Resort & Spa, sharing valuable moments with your family and friends. Thank you for having shared your kind...

Austin, Texas
Reviewed 4 weeks ago via mobile

This is our third visit to Belmond Maroma and we cannot stress how AMAZING this place is. It's an absolutely THE BEST. Everything from this place is INCREDIBLE. The fact that there is only 68 rooms and a stunning private beach is enough to STAY HERE! You will not want to go anywhere else, it's so peaceful and truly a...

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Helpful?
Thank Christian R
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Christian, Thank you for your continued support and for choosing our little paradise, Belmond Maroma Resort & Spa every time you come to Mexico. It was great seeing you back and I am glad to learn that your third visit has been -in your own words- simply incredible. Looking forward to welcoming you back soon! I and the rest...

Eskilstuna, Sweden
Reviewed 4 weeks ago

Me and my wife has recently spent a week there. Excellent service minded personal, but the prices are out of control. (20 USD for a glass of medium quality wine, incl. taxes?). Nice location, beautiful white beach, but after a windy day full of see gras and plastics. They are cleaning it several times a day, but than collecting at...

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Helpful?
3Thank 551attilas
BelmondMaroma, General Manager at Belmond Maroma Resort & Spa, responded to this review

Dear Mr. & Mrs. Sylverstain Thank you for your comments. I am sorry to learn you felt your journey not worth it. Should you have the opportunity to return to this part of the world, I would very much appreciate the opportunity of changing your perspective. I have noted your concern about the prices but I can assure you we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to Belmond Maroma Resort & Spa, an award-winning luxury beach resort hotel on the Riviera Maya, Mexico. Experience the magic and the beauty of profound well-being in an eternal paradise located in a breathtaking corner of the Yucatan jungle on the Riviera Maya. Enjoy also One of the finest Playa del Carmen restaurants, El Restaurante's eclectic daytime menu offers offers an array of delicious regional specialties. Baja California style shrimp tacos, pescadillas, panuchos and sopes are some of the delicacies on offer. By nightfall, tables glow with candlelight, while a band serenades diners. Be tantalised by our executive chef's interpretation of traditional Mexican cuisine. Dishes include crispy duck tacos with salsa borracha, seafood pozole and lobster enchiladas. El Sol Tapas & Restaurant combines exquisite Mediterranean-style cuisine with a unique Pre-Hispanic Mexican twist. With a relaxed ambiance, large windows afford uninterrupted sea views. The tapas-style menu features a symphony of flavors. Feel your tastebuds tingle as sharp citrus contrasts with olive oils and chilies. Complement your dish with a selection from our international wine list. Or try a new-generation Mexican wine. ... more   less 

Additional Information about Belmond Maroma Resort & Spa

Address: Highway 307, Kilometer 51, Playa Maroma, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Maroma
Price Range: $673 - $1,802 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Belmond Maroma Resort & Spa 5*
Number of rooms: 63
Reservation Options:
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Also Known As:
Maroma Resort And Spa By Orient-Express Hotel Playa Del Carmen
Maroma Resort Spa
Maroma Hotel Playa Del Carmen
Hotel Style:
#1 Luxury Hotel in Playa Maroma
#1 Spa Hotel in Playa Maroma
#1 Family Hotel in Playa Maroma
#1 On the Beach Hotel in Playa Maroma
#1 Top resorts Hotel in Playa Maroma
#1 Romantic Hotel in Playa Maroma
#2 Green Hotel in Playa Maroma
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Questions & Answers

Here's what travellers have asked, with answers from Belmond Maroma Resort & Spa staff and other travellers.
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Questions? Get answers from Belmond Maroma Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for beach view”
 of 5 bubbles E7907EVchristiang, 11 Jan 2017 | Read review
“Insist on a ground floor or first floor room on the ocean. Do not take room 9!!”
 of 5 bubbles Ruddshaw, 6 Jan 2017 | Read review
“beach trumps all”
 of 5 bubbles DMlovestravel, 27 Dec 2016 | Read review
“We loved the suite (62) on the beach front.”
 of 5 bubbles YotaP, 7 Dec 2016 | Read review
“The two rooms suites are amazing and plenty large enough for a family”
  • Queen Bed decorated for guest arrival
 of 5 bubbles cruising28, 21 Nov 2016 | Read review
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