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The Francis

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747 Congress St, Portland, ME 04102-3305
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveller (77)
Room & Suite (19)
Dining (4)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 21-03-23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Francis
Updated 21-03-23 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 24 hotels in Portland
Location
Cleanliness
Service
Value
Travellers' Choice
The Francis is a locally owned boutique hotel with 15 uniquely designed rooms and a small spa in a beautifully renovated historic mansion. The Francis provides historic charm, modern amenities, comfortable rooms with plenty of character, a welcoming, dedicated team & a location amongst some of the city's best bakeries, bars and restaurants. Take advantage of their 24/7 text concierge during your stay to get insider recommendations from their team of locals on all the best food, drinks and activities Portland has to offer. The Francis has a four-story elevator, pet-friendly rooms, complimentary parking, contact-free check-ins and flexible cancellations.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Coffee shop
Beach
Bicycle rental
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Meeting rooms
Street parking
Breakfast available
Complimentary tea
Wine / champagne
Boating
Hiking
Bicycle tours
Canoeing offsite
Walking tours
Board games / puzzles
Spa
Body wrap
Full body massage
Massage
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Shared lounge / TV area
Express check-in / check-out
Laundry service
Ironing service
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Room features
Air purifier
Bathrobes
Air conditioning
Safe
Bottled water
Coffee / tea maker
Flatscreen TV
Walk-in shower
Clothes rack
Laptop safe
Wake-up service / alarm clock
Minibar
Electric kettle
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Romantic
Historic Hotel
Languages Spoken
English, French
239Reviews1Q+A41Room tips
Traveller rating
  • 194
  • 26
  • 14
  • 1
  • 4
Time of year
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Popular mentions
cd wrote a review Jun. 21
1 contribution
Still being completed, the hotel is in a former funeral home, across the street from what is reputed to be the best bakery/coffeeshop in Portland, and an easy walk to the Old Port and Arts areas. Spacious, clean room, robes, places to sit and read if you toss and turn, all good, and the staff was very helpful if still learning the ropes.
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Date of stay: June 2021
Rooms
Service
Sleep Quality
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Response from Kayla Garcia, General Manager at The Francis
Responded yesterday
Greetings, Thank you for your kind words regarding our hotel! We are happy to hear that you enjoyed your stay with us! Please reach out to us the next time you travel to the Portland area as we are happy to assist you in creating your reservation and becoming familiar with our great city's hot spots. Our team is eager to assist you on your next Portland adventure! Kind regards, Kayla Garcia General Manager
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Nancy505 wrote a review Jun. 15
Boston, Massachusetts79 contributions61 helpful votes
Online photos showed bright, airy rooms, so we were disappointed to end up in the hotel's basement level with small, high windows. Also, we had requested a room for three adults and were given a bedroom with one bed and a living room with a regular couch, not a pull-out as we'd expected. When we spoke to staff at the front desk, they brought in an inflatable bed and promised linens to come. We eventually received a pillow case, duvet cover (without a duvet), and a sheet, and had to make the bed ourselves. The next day we got the correct linens and a blanket along with many apologies. Management also arranged for a complimentary breakfast. The room had lots of high-tech gadgetry (remote-controlled shades, mini-split AC, and complicated light switches) that were baffling at first. But overall, it was a spacious, comfortable room that we ended up liking.
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Date of stay: June 2021
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Response from Kayla Garcia, General Manager at The Francis
Responded 6 days ago
Hello Nancy, Thank you for staying with us at The Francis. We greatly appreciate your feedback regarding your recent stay with us. We certainly empathize with your disappointment in reserving our suite on the ground level for three adults and feeling our accommodations were not satisfactory. I was present and able to rectify your sleeping situation by purchasing a high quality removable bed. I sincerely apologize for the lack of linen the first evening as I had purchased new linens for the bed and wanted them laundered prior to their use and it seems something was lost in our team's communication after I left the property for the evening. I assisted our morning team with rectifying your bedding error immediately upon your husband's feedback. I am very pleased to hear you enjoyed our olive branch of a complimentary breakfast from the reputable Tandem Bakery. I hope you enjoyed staying with us and touring Portland. I hope your son selects us as his new resident city as we would love to host you and your family on a future stay! Thank you again for staying with us and providing constructive feedback as we shake out the remaining wrinkles from 2020! We hope to welcome you back to The Francis in the future. Warm regards, Kayla Garcia
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baldwindebby wrote a review Jun. 14
New York City, New York11 contributions2 helpful votes
We spent three nights here just as things were opening up. We appreciated our nice-size bath and the great thermostat, but we had terrible problems with WiFi--indeed, since there is no table or desk anywhere in the hotel where one might work, much less in one's room, would not recommend bringing your laptop--and we we also had a funny/hard time finding a coffee place that was open Sunday, Monday, and Tuesday. (And no coffee urn in the lobby, so Starbucks to the rescue -- but really?). We were also mystified by a window whose view toward the sky was boarded up, training one's eye on the neighboring building's HVAC equipment. No warning from the curiously detached front desk about the coffee challenge or the iffy WiFi, which some valiant helper finally fixed the morning we left.
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Date of stay: May 2021
Rooms
Service
Sleep Quality
Room Tip: Ask if your window will offer any kind of view all at. Do not check in without asking where to...
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Response from Kayla Garcia, General Manager at The Francis
Responded 1 week ago
Hello, Thank you for taking the time to write a review of our property. We greatly appreciate your feedback as we look to continuously improve our property and our team. I would like to address a few points in your review so that you may better understand our property. Our windows on the top floor are not boarded. Our windows are half windows and are inline with the original 1881 architecture of our historic building. We understand the style of the windows can be unusual to those unfamiliar with turn of the century buildings. Our WIFI is highspeed and ready to accommodate activities from casual streaming to video presentations. We are a unique boutique property, each room at our property is charmingly different. We offer desks and workspaces in some of our rooms and allow the freedom of work free travel in others. We are currently working on a public workspace which will open next month in step with our onsite restaurant. As far as coffee shops, we understand the disappointment of Tandem not being open during your stay but our team is well versed in coffee and pastries. We are local and enjoy sharing our favorite spots with our guests. I was on property each morning and was unware of your quest to find a delicious start to your day. I would have greatly appreciated the opportunity to showcase our city's offerings to you and your travel partner. Again, I truly appreciate your review and your feedback gives us an opportunity to better ourselves and the experience for future guests. I hope you will consider staying with us again as we would like a chance to show you how extraordinary our team and property are. Kind regards, Kayla- General Manager
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TravelingGal1904 wrote a review Jun. 7
Denver, Colorado23 contributions23 helpful votes
Booked the Francis in January for a 4 night stay in a Suite for my daughter's 50th birthday. Placed a $750 deposit. Received email saying they were cancelling our reservations because a large group bought out the entire hotel. We found out the rates to book in June are almost double for our October dates that they were in January so of course, the hotel will make a tidy little profit on inflated prices. Hotel manager recommended 3 hotels...two were already sold out and the third could not accommodate 3 adults in separate beds. Had to pay almost $1000.00 more for equivalent rooms.
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Date of stay: January 2021
Value
Service
2 Helpful votes
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Response from Anthony DeLois, Owner at The Francis
Responded 2 weeks ago
TavelingGal1904, None of us ever want to cancel a reservation for a guest and at times we need to make the difficult decision to do so. Without question we felt we gave you and continue to give you many options to reconcile this cancellation with us. Please consider the emails we've exchanged and get back to us with how we can support you in this process. We are not making a profit on inflated prices due to the buyout; rather, in these uncertain times, securing an entire block of rooms that will be sold. During the the past year we have had to drastically change all of our policies so that guests is never left paying any cancellation fees even when cancelling less than 24 hours prior to a stay for multiple nights. This has resulting in tremendous loses for our small independent hotel but it is how we've had to adapt to changing times. I am sorry that we are unable to host your celebratory weekend and wish would could have played host for you. Your trip is still planned and our services, even though you are not our guest, are still available to you. We can still make this a very positive experience for you and your daughter. Best, Tony
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Time Traveler wrote a review Apr. 2021
9 contributions
You will get comfort, style and cleanliness here along with a great location. Portland isn't a huge city, so it's really fun to explore both the urban and then take a ride to some of the regional towns to see the sights. A very friendly region, I found, with plenty of top notch eateries, with fresh air hiking trails close by and scenic outlooks abound. A great place, I'll be back. Highly recommend this hotel.
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Date of stay: March 2021
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PRICE RANGE
US$179 - US$413 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMainePortland
NUMBER OF ROOMS
15
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Frequently Asked Questions about The Francis
Which popular attractions are close to The Francis?
Nearby attractions include One Longfellow Square (0.4 km), State Street Church (0.5 km), and Neal Dow House (0.1 km).
What are some of the property amenities at The Francis?
Some of the more popular amenities offered include free wifi, a spa, and free parking.
Which room amenities are available at The Francis?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Francis?
Guests can enjoy breakfast and complimentary tea during their stay.
Is parking available at The Francis?
Yes, free parking and street parking are available to guests.
What are some restaurants close to The Francis?
Conveniently located restaurants include Boda, Hot Suppa, and The Holy Donut - Park Ave.
Are pets allowed at The Francis?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at The Francis?
The staff speaks multiple languages, including English and French.
Are there any historical sites close to The Francis?
Many travellers enjoy visiting Wadsworth-Longfellow House (0.9 km), Goddard Mansion (5.5 km), and Friends of Fort Gorges (4.1 km).
Is The Francis accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.