Still being completed, the hotel is in a former funeral home, across the street from what is reputed to be the best bakery/coffeeshop in Portland, and an easy walk to the Old Port and Arts areas. Spacious, clean room, robes, places to sit and read if you toss and turn, all good, and the staff was very helpful if still learning the ropes.
Online photos showed bright, airy rooms, so we were disappointed to end up in the hotel's basement level with small, high windows. Also, we had requested a room for three adults and were given a bedroom with one bed and a living room with a regular couch, not a pull-out as we'd expected. When we spoke to staff at the front desk, they brought in an inflatable bed and promised linens to come. We eventually received a pillow case, duvet cover (without a duvet), and a sheet, and had to make the bed ourselves. The next day we got the correct linens and a blanket along with many apologies. Management also arranged for a complimentary breakfast. The room had lots of high-tech gadgetry (remote-controlled shades, mini-split AC, and complicated light switches) that were baffling at first. But overall, it was a spacious, comfortable room that we ended up liking.…
We spent three nights here just as things were opening up. We appreciated our nice-size bath and the great thermostat, but we had terrible problems with WiFi--indeed, since there is no table or desk anywhere in the hotel where one might work, much less in one's room, would not recommend bringing your laptop--and we we also had a funny/hard time finding a coffee place that was open Sunday, Monday, and Tuesday. (And no coffee urn in the lobby, so Starbucks to the rescue -- but really?). We were also mystified by a window whose view toward the sky was boarded up, training one's eye on the neighboring building's HVAC equipment. No warning from the curiously detached front desk about the coffee challenge or the iffy WiFi, which some valiant helper finally fixed the morning we left.
Booked the Francis in January for a 4 night stay in a Suite for my daughter's 50th birthday. Placed a $750 deposit. Received email saying they were cancelling our reservations because a large group bought out the entire hotel. We found out the rates to book in June are almost double for our October dates that they were in January so of course, the hotel will make a tidy little profit on inflated prices. Hotel manager recommended 3 hotels...two were already sold out and the third could not accommodate 3 adults in separate beds. Had to pay almost $1000.00 more for equivalent rooms.
You will get comfort, style and cleanliness here along with a great location. Portland isn't a huge city, so it's really fun to explore both the urban and then take a ride to some of the regional towns to see the sights. A very friendly region, I found, with plenty of top notch eateries, with fresh air hiking trails close by and scenic outlooks abound. A great place, I'll be back. Highly recommend this hotel.