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AC Hotel Portland Downtown/Waterfront, ME

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158 Fore St, Portland, ME 04101-4811
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Traveller (133)
Room & Suite (61)
Dining (21)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

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#8 of 25 hotels in Portland
Location
Cleanliness
Service
Value
Travellers' Choice
AC Hotels by Marriott reflect the souls of the cities in which they reside. They offer a unique combination of quality, timeless European design, comfort and true authenticity - a whole new way to travel. Stylish Hotels for Urban Spirits and a new way to connect to the city.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Breakfast available
Airport transportation
Meeting rooms
Baggage storage
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
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Room features
Air conditioning
Housekeeping
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
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English
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284Reviews13Q+A44Room tips
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Tyler D wrote a review Nov. 21
1 contribution
My wife and I stayed here for 3 nights for a birthday trip from the southeast. The staff were all incredibly helpful and friendly. The front desk went out of their way to make sure my wife and I had everything we needed for our stay. Our room was spacious and very clean. Bartenders were super friendly and make a great cocktail, be sure to go enjoy a drink in the lobby by the water! I would stay here again in a heartbeat and highly recommend!
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Date of stay: August 2022
Cleanliness
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Sleep Quality
Room Tip: Corner rooms have an amazing view of the water!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Seamus Perry, General Manager at AC Hotel Portland Downtown/Waterfront, ME
Responded 5 days ago
Greetings, Tyler D, Thank you for sharing your experiences with us. Your feedback is glowing, and I’m glad our staff exceeded your expectations. The AC Lounge is a focal point for us, with upscale, classic cocktails available – Sweeney does an amazing job at taking care of our guests. I will relay your kudos to him. We’re looking forward to seeing you on your return visit to Portland. Travel Safely, Seamus Perry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Citrusgirl21 wrote a review Sep. 2022
Baltimore, Maryland131 contributions66 helpful votes
Hotel's Favourite
Room was very clean, and stylish. Everything seemed relatively new and in good condition. I liked that there was plenty of seating available - couch, chair, benches under the tv. I also appreciated the mini fridge w/two complimentary waters. Bonus, that the hydration station was right next to our room & we used it to fill our water bottles several times. Location of the hotel was good, but at the far end of the Old Port area. I had originally booked the Aloft, at the other end of town, and I'm so glad we opted for the location of this AC Hotel. The staff was welcoming & friendly. We had a very early flight out, requiring a taxi at 4:15am, and they were helpful making it happen. The beds were pretty comfortable, and there were outlets with USBs next to both sides of the bed. We didn't experience any issues with noise from other rooms, and zero noise from outside. The room darkening curtains did their job & blocked out the daylight. Disliked - The shower water pressure could definitely be improved. I'm also not a fan of the frosted glass sliding bathroom door, as it lets light out into the room, when someone uses it in the middle of the night. A bit more privacy would be nice for people traveling as friends as well. A complimentary shuttle around downtown was only available on Sunday, and would have been nice for the other days we stayed there. Disclaimer - I see other people paid over $600/night - we paid less than $300/nt, and probably would have been less satisfied if I had paid more.
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Date of stay: August 2022
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ryan B wrote a review Nov. 21
Atlanta, Georgia6 contributions7 helpful votes
My wife had one night in Portland, ME on the way back to home after our trip. The General Manager Seamus was very helpful in suggesting in restaurants that were all within walking distance, including a couple of the top spots in Portland. Overall the location was excellent, right on the water and Commercial Street. Great Gym, and even Breakfast service was excellent, with the waiter making my pregnant wife something specific she was looking for (Cheese Eggs).
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Date of stay: November 2022
Location
Cleanliness
Service
Room Tip: Waterfront, ask for a view!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Seamus Perry, General Manager at AC Hotel Portland Downtown/Waterfront, ME
Responded 5 days ago
Greetings, Rhinob33, Thank you for sharing your experiences with us. I’m glad I was able to assist with recommendations while in Portland. Portland has grown so much with top-notch food options steps from our doors. I truly appreciate your kind words, and please let me know if I can be of further assistance. Our staff aims to go the extra mile, and I am happy to see we were able to be a viable breakfast option for you and your wife. Travel Safely, Seamus Perry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
CarribeanBound1 wrote a review Oct. 2022
Gulf Shores, Alabama1342 contributions117 helpful votes
Outside appearance of hotel is awesome. The valet service was exceptional, the guys were great, although expensive (note there is 24 hour parking lot much cheaper about a block down. Is it safe???? I didnt use it had already had valet park and only had car 1 of my 3 nights there). At check in, the customer service was very bad. Not rude. Definitely not nice or friendly. Acted more bothered than anything, did not mention Marriott member thank you or anything. Unfortunately that same representative was there all 3 evenings I was and her attitude was the same every night! I hated to ask any questions or anything, usually never fill that way at Marriott properties. Note the couple of people I dealt with in the mornings were very nice. PROS: -Location to downtown, walking distance to most everything. -Nice updated modern rooms CONS: -When checked in room not cleaned well at all (bathroom shower mold all around top. -Hair stuck to metal surrounding bathroom door frame. -The bed fitted sheet was stained in the middle w/ big blood spot (should have never been used). Front desk apologetic but a big turn off. **The most important thing to me in any room anytime is being clean I can handle anything else, but must be clean! -No restaurant in hotel (do have expensive some type buffet breakfast). Major complaint; website says free airport shuttle, Martiott.com website says free airport shuttle. The night before checkout when I inquired about shuttle to airport said it was only available 3p-11p. No where does it say that, anytime, anywhere!! Would not stay at this property again!
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Date of stay: October 2022
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Seamus Perry, General Manager at AC Hotel Portland Downtown/Waterfront, ME
Responded 2 weeks ago
Greetings CarribeanBound1, Thank you for your feedback regarding your recent stay with us. Please accept my sincere apologies for the inconvenience you experienced while visiting Portland. This is certainly not our norm and I appreciate you sharing so we have an opportunity to correct these issues. We pride ourselves in the service we deliver, I am so sorry we dropped the ball during your stay. Please allow us another opportunity next time you are in the area, feel free to reach out to me personally. Sincerely, Seamus Perry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Crecia wrote a review Oct. 2022
Washington DC, District of Columbia492 contributions173 helpful votes
+1
I was in Maine for business and chose this hotel because of its European feel with clean lines and minimalist design. It's located in a walk-able area and offers necessary amenities. Valet was convenient and staff professional and responsive. Front-desk staff was generally helpful and common areas appeared clean. I really liked the hydration station which provided not only ice but water and iced water - great concept. I didn’t get a chance to use the fitness center nor did I eat at the hotel or enjoy the bar. While I liked my guestroom, I was concerned with the hair I found in the shower. I would stay here again.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Seamus Perry, General Manager at AC Hotel Portland Downtown/Waterfront, ME
Responded 4 weeks ago
Greetings Crecia, Thank you for taking a moment to share your feedback on our TA page! I am ecstatic to see you enjoy the minimalist aspect of the AC as much as I do. We look forward to welcoming you back in the future. Travel safely! Seamus Perry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Keckle wrote a review Oct. 2022
36 contributions14 helpful votes
The room wasn't really clean with lots of hair and crumbs in my room on the hard floor. I requested housekeeping, and while they made the bed and changed the towels, the hair balls remained. Breakfast was basic, the highlight being a waffle maker. Staff Werte very friendly and helpful however.
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Date of stay: October 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Seamus Perry, General Manager at AC Hotel Portland Downtown/Waterfront, ME
Responded 4 weeks ago
Greetings Keckle, Thank you for taking a moment to share your feedback with us. I am deeply sorry for the cleanliness you endured while visiting us. We have addressed the property's cleanliness in detail with our Housekeeping Leadership time. We want to deliver our promise to our guests of clean, well-appointed guest rooms. I do appreciate your honesty, and I hope we have the opportunity to welcome you back to our property when visiting Portland in the future. Thank you, Seamus Perry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
catonamission road wrote a review Oct. 2022
1 contribution
Post pandemic expectations applied: overlooked understaffing, exhausted employees, pink mold in shower corners or coffee table rug not vacuumed, one of two elevators operational no stairs to be seen. Still, Nessa at the front desk was amazing, a true dedicated custom service front desk rep; helpful, proactive, solutions oriented. One bad apple in the barrel can rot the lot: no Good morning, no nameplate, just a “checking out?” The day manager berated me for asking about our pre arranged taxi set up the day before. Accused me of not actually making the request. Asked if I monitored the front desk person make the taxi reservation , twice! The inference being that I should have lorded over her. Expected me to call for a ride. Basically was leaving the front desk area because he was done. Raised his voice, accused me of not making a transportation plan. Aggressive, angry inappropriate day manager. Encountered many like him, but not as managers. Reflection of Marriott? Bonvoy, malvoy.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Seamus Perry, General Manager at AC Hotel Portland Downtown/Waterfront, ME
Responded Oct. 10, 2022
Greetings, Thank you for taking a moment to leave us feedback regarding your experiences with us. I am very sorry to see all the issues encountered while visiting Portland. You listed many items that we will gradually look to improve, especially the cleanliness aspects of our guest's rooms. I agree these items should not be overlooked, especially traveling post-pandemic. We understand that our guests are counting on us to deliver upon the promise of clean, fresh, and up-to-date guest rooms, and I am incredibly sorry that we failed to live up to our promise. If you had an extra moment to connect regarding our day manager, I would greatly appreciate it. The comments made were in no way acceptable or welcomed as we train our staff to deliver elevated service and sincerely apologize regarding the situation you were left with. Thank you, Seamus Perry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ashley A wrote a review Oct. 2022
2 contributions
+1
Room was filthy dirty! Took photos. Bottom of socks were black after walking around in room. Wiped toilet off with Lysol wipe and it was brown. Truly disgusting. Spent $1400 for two nights in a dirty room with family. Would never recommend this place to anyone that cares about sleeping in a dirty room with germs and dirt and who knows what else you’re being exposed to. Shower has black mildew corners, not enough towels, elevator broken so have to wait and cram with others in the only elevator for six level hotel. Worst hotel on our vacation. Would love to know why this place is such a dump and yet one pays a premium price. Very disappointed.
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Date of stay: October 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Seamus Perry, General Manager at AC Hotel Portland Downtown/Waterfront, ME
Responded Oct. 10, 2022
Greetings, Thank you for taking a moment to leave us feedback regarding your experiences with us. I apologize on behalf of the Hotel for your experience with us. The comments you’ve outlined concern me, and I assure you that I will look into these directly. This is not the typical feedback we receive from our guests, as we score very high within the AC Brand regarding Cleanliness, Service, and overall offerings. I can note regarding the Elevator, we have worked with our vendor to have the part needed overnights to us; however, with the Holiday weekend, we have run into delays. Your feedback is essential to us, and if I can be of further assistance, please do not hesitate to reach out to me directly. Thank you, Seamus Perry General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HOaKIE wrote a review Oct. 2022
Mechanicsville, Virginia73 contributions96 helpful votes
Very nice hotel. Friendly and competent staff. Great location in downtown Portland near restaurants and the piers. Open 1st floor with lots of seating near the bar area. Rooms are clean, modern and efficient. Would definitely stay here again.
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Date of stay: October 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Darryl J wrote a review Oct. 2022
1 contribution
Stayed 2 nights recently. Staff was friendly and responsive. Room was nice with a great view of the waterfront. Lots of great restaurants and shopping within walking distance. Would definitely stay here again.
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Date of stay: October 2022
Rooms
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Sleep Quality
Room Tip: Get a room with a water view if possible.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$130 - US$221 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMainePortland
NUMBER OF ROOMS
178
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AC Hotel Portland Downtown/Waterfront, ME - UPDATED 2022 Prices, Reviews & Photos (Maine) - Tripadvisor

Frequently Asked Questions about AC Hotel Portland Downtown/Waterfront, ME
Which popular attractions are close to AC Hotel Portland Downtown/Waterfront, ME?
Nearby attractions include Casco Bay (0.4 km), Casco Bay Islands (0.4 km), and Old Port (0.3 km).
What are some of the property amenities at AC Hotel Portland Downtown/Waterfront, ME?
Some of the more popular amenities offered include a lounge, a fitness centre, and airport transportation.
What food & drink options are available at AC Hotel Portland Downtown/Waterfront, ME?
Guests can enjoy a lounge and breakfast during their stay.
Is parking available at AC Hotel Portland Downtown/Waterfront, ME?
Yes, paid private parking on-site, paid private parking nearby, and paid public parking nearby are available to guests.
What are some restaurants close to AC Hotel Portland Downtown/Waterfront, ME?
Conveniently located restaurants include Micucci Grocery Store, Standard Baking Co., and Flatbread Company.
Are there opportunities to exercise at AC Hotel Portland Downtown/Waterfront, ME?
Yes, guests have access to a fitness centre during their stay.
Does AC Hotel Portland Downtown/Waterfront, ME have airport transportation?
Yes, AC Hotel Portland Downtown/Waterfront, ME offers airport transportation for guests. We recommend calling ahead to confirm details.
Is AC Hotel Portland Downtown/Waterfront, ME located near the city centre?
Yes, it is 0.7 km away from the centre of Portland.
Are pets allowed at AC Hotel Portland Downtown/Waterfront, ME?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does AC Hotel Portland Downtown/Waterfront, ME offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to AC Hotel Portland Downtown/Waterfront, ME?
Many travellers enjoy visiting The Wadsworth-Longfellow House (1.1 km), Goddard Mansion (4.9 km), and Fort Gorges (2.1 km).