Hilton Garden Inn Portland Downtown Waterfront
65 Commercial Street, Portland, ME 04101
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Avg. C$297 /night, 3/17 - 3/18
C$427
per night
C$298
per night
C$168
per night
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About
#5 of 27 hotels in Portland
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Hilton Garden Inn Portland Downtown Waterfront hotel in Maine is perfectly situated in Portland's Historic Old Port District and offers fantastic views of Casco Bay and Portland's working waterfront. Everything is within walking distance and you will enjoy the convenience of boutique shopping, gourmet restaurants, and fabulous art galleries being near by. Steps from our front door you will find the Portland Trails jogging path, fishing and sailing tours, as well as great family attractions. Our Hilton Garden Inn hotel is also conveniently located near area attractions such as Hadlock Field, home of the Red Sox affiliate Portland Seadogs, Portland Museum of Art, Merrill Auditorium and Cumberland County Civic Center.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Wifi
Hot bath
Pool / beach towels
Indoor pool
Heated pool
Restaurant
Breakfast available
Vending machine
Shuttle bus service
Taxi service
Business Centre with Internet Access
Meeting rooms
24-hour security
Convenience store
Non-smoking hotel
Shared lounge / TV area
ATM on site
First aid kit
24-hour front desk
Clothes dryer
Laundry service
Self-serve laundry
Washing machine
Room features
Allergy-free room
Blackout curtains
Air conditioning
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Bath / shower
Interconnected rooms available
Room service
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Microwave
Refrigerator
Complimentary toiletries
Hair dryer
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Value
Languages Spoken
English, Spanish
Location
65 Commercial Street, Portland, ME 04101
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Portland Intl Jetport
4.9 km•
See all flights
Portsmouth International Airport at Pease
79.5 km•
See all flights
Rental Cars
149 Restaurants
within 0.5 kilometers
Reviews
4.5
2,102 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Hilton Garden Inn Portland Downtown Waterfront is lauded for its stellar location, offering guests easy access to local attractions and picturesque waterfront views. The friendly and efficient staff at the hotel are regularly commended for enriching guest experiences with their attentive service.
While travelers appreciate the spacious and clean rooms, replete with amenities, opinions vary regarding their style and value; some guests find the rooms outdated and not reflective of the price. Despite this, the hotel's cleanliness is consistently praised, contributing to a pleasant stay.
Location
Convenient
Atmosphere
Outdated
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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Traveller rating
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Detailed Reviews
Our clean and comfortable room 516 was the perfect base for walking all over historic Portland, Maine. We could look down over the port and watch the cruise ships dock and depart on their NYC/Montreal RTN route from our large picture window. This room has everything a traveler needs... a comfortable lounge style sofa with an over-the-sofa table, plenty of drawer space, a large flat screen TV, a desk, a fridge ( NOT an annoying minibar!) a microwave, a King sized bed, a bathtub with a shower, and bathrobes on demand for the indoor pool/hot tub. There is a coin operated washer and dryer, so pack a roll of quarters. The location is ideal to explore the pubs and restaurants and it is right next door to a good bottle shop with a great wine selection from all over for a night in. Whole Foods is an easy walk up Pearl Street, just past Lancaster. They have a good selection of prepared meals. In the other direction it is fun to walk all over the West End and Downtown to admire Portland's architecture. Walgren's is close by. The hotel has a good restaurant and bar on the ground floor as well. The staff is helpful and friendly, and housekeeping is daily.
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Date of stay: October 2024Trip type: Travelled as a couple
Room Tip: Fly into Boston and take the Concord Coach Lines straight out the door from the Baggage area to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelsey Lynn, Owner at Hilton Garden Inn Portland Downtown Waterfront
Responded Oct 23, 2024
Thank you so much for your recent stay and kind words. We truly appreciate your business and love to hear you enjoyed beautiful Portland, Maine. We hope to have you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favourite
If you are looking for great value for money, this is your place. Best pricing of the various hotel chains and outstanding location right on the waterfront within a block of the Oldport section of Portland, Maine. But the most striking aspect of our stay is the friendliness of the staff. The front desk staff were incredibly friendly and helpful. Very forthright with ideas of what to do during the day and where to go and really conversational. Not overbearing at all. Just the perfect mix. Same with the waitresses for breakfast. Everyone says people in Portland, Maine are extremely friendly. So not sure if this is due to that, or whether this hotel really goes over and above to ensure its guests feel great, comforted and secure. Added bonus is that checkout is not until noon. Gave us another morning of fun activities before departing. We will definitely stay there again.
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: We were surprised that our valet parking was $30 per day. Recommend researching cost and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Stephanie Moore, Guest Services / Front Office at Hilton Garden Inn Portland Downtown Waterfront
Responded May 15, 2023
Thank you so much for sharing your feedback. We are so delighted that you were able to enjoy our convenient location and that our staff helped to make you feel at-home. We look forward to welcoming you back on any future trips to Portland!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
I've stayed in more Hiltons properties than I can count, from Doubletrees to international Hilton Hotels. Portland's Hilton Garden Inn offers one of the best stays I've enjoyed. The staff is superb and constantly try to give every guest a wonderful experience. They truly seem to care about their guests. In a perfect location for exploring Portland, some of the rooms offer such great views of the harbor and its action that it's tempting to linger in the comfortable little couch by the windows. The rooms are spacious and comfortable, while the lobby is warm and inviting. The manager of this hotel seems to anticipate guests' needs ,and her commitment to making sure her guests enjoy perfect stay shows in every aspect of the hotel. I can't wait for my next stay.
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Date of stay: October 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelsey Lynn, Owner at Hilton Garden Inn Portland Downtown Waterfront
Responded Nov 9, 2024
Thank you so much for your recent stay and kind words. We truly appreciate your business and love to hear you enjoyed beautiful Portland, Maine. We hope to have you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is an outstanding Hilton to stay at. No werewolves hiding in the shower, unlike the Marriott up the street. The room was devoid of venomous jellyfish, and the valet was competent with parking my classic M48 MBT in the garage, even though it didn’t fit. Kelly at the bar was a treasure as always. I’ll be back for sure!
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Date of stay: November 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Don’t mess with the manatees in the hot tub. They’re not yours.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelsey Lynn, Owner at Hilton Garden Inn Portland Downtown Waterfront
Responded Nov 9, 2024
Thank you so much for your recent stay and kind words. We truly appreciate your business and love to hear you enjoyed beautiful Portland, Maine. We hope to have you back again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We just stayed 1 night.
Decent sized room with 2 queen beds and a sofa bed.
Breakfast was al a carte table service, which was nice - made a change from the other self service options we have had.
On site valet parking was great and staff were lovely, let us use the facilities after checking out, and gave our 3 little children a Maine Lobster soft toy each, which they love.
If you have little ones, they also loved the small train (out the hotel and turn left)
The main draw here is the location - right on Portland harbour. Lovely restaurants and bars, and boat watching on the door step.
Decent sized room with 2 queen beds and a sofa bed.
Breakfast was al a carte table service, which was nice - made a change from the other self service options we have had.
On site valet parking was great and staff were lovely, let us use the facilities after checking out, and gave our 3 little children a Maine Lobster soft toy each, which they love.
If you have little ones, they also loved the small train (out the hotel and turn left)
The main draw here is the location - right on Portland harbour. Lovely restaurants and bars, and boat watching on the door step.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Strondak, Sales at Hilton Garden Inn Portland Downtown Waterfront
Responded Aug 2, 2022
RachelandNeil213, thank you for being our guests while you were visiting Portland, ME...and for letting us know what you enjoyed about your stay. Yes, our breakfast is a hot, cooked-to-order breakfast with a wide variety of offerings from omelets, our signature corned beef hash, blueberry pancakes with pure maple syrup, to breakfast burritos made in-house. Gluten free options are also available. So glad you found the Maine Narrow Gauge Railroad that runs along Portland's East End, fun for families and train buffs alike. We hope your stay was fun and that you'll be back again to discover more of Portland!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
5/5 - Perfect Honeymoon Stay!
We chose the Hilton Garden Inn Waterfront for our honeymoon, and it was perfect! The room was spotless, the location unbeatable with gorgeous waterfront views, and the staff made us feel right at home. A special shoutout to Kelly, the bartender—she was awesome and made our evenings so much fun with great drinks and conversation. Highly recommend for a clean, comfortable, and centrally located stay in Portland!
We chose the Hilton Garden Inn Waterfront for our honeymoon, and it was perfect! The room was spotless, the location unbeatable with gorgeous waterfront views, and the staff made us feel right at home. A special shoutout to Kelly, the bartender—she was awesome and made our evenings so much fun with great drinks and conversation. Highly recommend for a clean, comfortable, and centrally located stay in Portland!
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelsey Lynn, Owner at Hilton Garden Inn Portland Downtown Waterfront
Responded Oct 29, 2024
Thank you so much for your recent stay and kind words. We truly appreciate your business and love to hear you enjoyed beautiful Portland, Maine. Thanks for the team member shout out. We hope to have you back again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel has the convenience of being along Commerce Street which is directly along the waterfront. There is car valet service available with a good size over-hang just in case of rain or even snow. The attendants are quick and friendly.
Checking in was no problem. The clerks were friendly to give us some local advice of restaurants.
Our room was a tad outdated but comfortable. My wife thoroughly enjoyed the soft pillows. Our room did overlook a parking garage across the street which became a hang-out for a few homeless persons.
The room had a good size TV and a small refrigerator. The bathroom was small but doable.
We opted for the parking package. Our total hotel bill was over $1000 for 2 nights. I think Hilton should have thrown in a breakfast for good measure. We will consider going to the Hampton not far away.
Across the street is a fine restaurant called “Scales.” The squash side-dish is something we will never forget—do delicious. A popular bakery is open next door to this Hilton. Not far along the Eastern Promenade Trail is good pizza place called Brickyard Hollow Brewing Company.
We did take a ride out to see the famous Portland Head Light House. It was a rainy day, but the views along that coast are spectacular.
The walk and or train ride along the Eastern Promenade Trail was memorable. We liked going up to the street above and seeing the old-time homes
If you found this review to be helpful in any way, please click “Thumbs-up” to let me know.
Checking in was no problem. The clerks were friendly to give us some local advice of restaurants.
Our room was a tad outdated but comfortable. My wife thoroughly enjoyed the soft pillows. Our room did overlook a parking garage across the street which became a hang-out for a few homeless persons.
The room had a good size TV and a small refrigerator. The bathroom was small but doable.
We opted for the parking package. Our total hotel bill was over $1000 for 2 nights. I think Hilton should have thrown in a breakfast for good measure. We will consider going to the Hampton not far away.
Across the street is a fine restaurant called “Scales.” The squash side-dish is something we will never forget—do delicious. A popular bakery is open next door to this Hilton. Not far along the Eastern Promenade Trail is good pizza place called Brickyard Hollow Brewing Company.
We did take a ride out to see the famous Portland Head Light House. It was a rainy day, but the views along that coast are spectacular.
The walk and or train ride along the Eastern Promenade Trail was memorable. We liked going up to the street above and seeing the old-time homes
If you found this review to be helpful in any way, please click “Thumbs-up” to let me know.
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Date of stay: August 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelsey Lynn, Owner at Hilton Garden Inn Portland Downtown Waterfront
Responded Sep 1, 2024
Thank you so much for your recent stay and kind words. We truly appreciate your business and love to hear you enjoyed beautiful Portland, Maine. We hope to have you back again.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I generally have liked Hiltons including many stays at Hilton Garden Inns, which typically are 3-star hotels priced around $180-$280/night. With no reason to assume anything different, I booked a weekend for myself and my wife to attend a local reunion. We were given a second floor room facing busy Commercial Street with street musicians and rowdy Saturday night crowds. Temperature control was variable, the room was nothing special, and in the garage where they parked our vehicle the seagulls dropped poop on the vehicle. (The valets were actually the best hotel staff in terms of service.) I then discovered on checkout that we were charged $650/night for all this, something I've never been charged even at a regular Hilton. We are severely disappointed and will not do this again.
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Date of stay: August 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Beware of their equivalent of surge pricing.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelsey Lynn, Owner at Hilton Garden Inn Portland Downtown Waterfront
Responded Aug 21, 2024
Thank you so much for your recent stay. We truly appreciate your business. I'm sorry about the price. This market has really increased over the years, and we always do our price comparisons to make sure we are at a fair price in the market. We hope to have you back again. If you would like to reach out to me directly, I'd love to discuss your stay in more detail. You can email me at maggie.poisson@hilton.com. Thank you again.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Some hotels get it, and HGI Portland Downtown Waterfront is one of those hotels. The staff is welcoming, Covid-observant in our experience, and ready to answer any questions. We were traveling with kids and they accommodated our request for rooms right away. We had also forgotten a few toiletry items and they provided no problem. The location is EXCELLENT! Easily walkable to Old Port restaurants and shopping, including Eventide right behind. We would put our names in at a restaurant, then go back to the hotel to have a drink and look out the window at the water. The breakfast was plentiful, the indoor pool sized just right for kid exercise, and while we had no need to do business the business center looked fine. Location very easy off the highway, and while we are not usually big on valet parking it was pretty affordable and much easier than dealing somewhere else. Just a great hotel.
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Date of stay: August 2021
Location
Cleanliness
Service
Room Tip: Our opinion is it is worth it to pay for the water views
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kim Strondak, Sales at Hilton Garden Inn Portland Downtown Waterfront
Responded Aug 12, 2022
Hi Antonio, thank you for being our guest and sharing the details of what made your stay with us excellent. The hotel's location is a PLUS for those wanting to walk, explore and experience the harbor, the ferries, and the Old Port. We hope you will stay with us again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My husband and I stayed at the Hilton Portland for one night, and it was fantastic. Despite our late arrival, the valet and night desk manager were kind and accommodating. We were pleasantly surprised to receive complimentary breakfast the next morning when we hadn't realized valet parking incurred a fee. As Diamond members, we were upgraded to a spacious business suite, and the snacks left by the hotel managers were a generous touch. The entire staff was friendly and attentive, making our stay truly memorable. Highly recommend!
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Date of stay: May 2024Trip type: Travelled with family
Location
Cleanliness
Service
Sleep Quality
Room Tip: It's in a great walking location
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kelsey Lynn, Owner at Hilton Garden Inn Portland Downtown Waterfront
Responded Jun 4, 2024
Thank you so much for staying with us in beautiful, downtown Portland and taking the time to submit this wonderful review. Glad our overnight team took great care of you! We are all thrilled to hear you enjoyed your stay here and we hope to have you back again in the future. Thank you again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes, but ‘technically’ next door. Didn’t try to as there are so many options within a short distance.
Good morning! I apologize we did not see this question pop up. At this point our airport shuttle is not running. We do help get cabs called for guests to get back to the airport and there is a taxi stand at the airport outside of baggage claim. Safe travels.
Hi Susan, yes, our hotel does allow service dogs, but not pets or emotional support animals.
Yes but you have to reserve your hour through the front desk.
According to the governor, any visitor arriving from out of state needs to self quarantine for 14 days.
That being said, the police aren't monitoring this rule.
Face masks are encouraged!
"D’Andre is a good resource if looking for things to do. Hotel restaurant is excellent. We had a very nice dinner as it was too cold out."Read full review
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PRICE RANGE
C$164 - C$316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton garden inn portland downtown waterfront hotel portland, portland hilton garden inn, hilton portland
LOCATION
United StatesMainePortland
NUMBER OF ROOMS
120
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about Hilton Garden Inn Portland Downtown Waterfront
Which popular attractions are close to Hilton Garden Inn Portland Downtown Waterfront?
Nearby attractions include Casco Bay (0.2 km), Casco Bay Islands (0.2 km), and Old Port (0.00 km).
What are some of the property amenities at Hilton Garden Inn Portland Downtown Waterfront?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Hilton Garden Inn Portland Downtown Waterfront?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Portland Downtown Waterfront?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Garden Inn Portland Downtown Waterfront?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Hilton Garden Inn Portland Downtown Waterfront?
Conveniently located restaurants include Gorgeous Gelato, Portland, Gelato Fiasco , and Standard Baking Co..
Are there opportunities to exercise at Hilton Garden Inn Portland Downtown Waterfront?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Is Hilton Garden Inn Portland Downtown Waterfront located near the city centre?
Yes, it is 0.3 km away from the centre of Portland.
Are any cleaning services offered at Hilton Garden Inn Portland Downtown Waterfront?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Hilton Garden Inn Portland Downtown Waterfront?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Portland Downtown Waterfront offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.