The managers or innkeepers or whatever are very rude and discriminatory. They’ll make any excuse to bother you, charge you $8 for a hand towel that gets stained (yeah, there’s a deposit, but when people stay for an extended period of time and they have to actually go up and ask you for clean towels every few days, there’s likely to be a stain on a hand towel. But eight dollars?) and try and start problems wherever they can. My family and I had to stay there for two months waiting on an apartment. We spent 2500 in ten weeks on a tiny room with two beds, a mini fridge that hardly worked, a keurig that didn’t work at all, a sink that leaked, didn’t drain, and would have nasty stuff come out of the drain itself, floor registers that don’t work but are uncovered and rusty (my two year old cut his feet open on them twice) and mold literally all over the bathroom. I bought my own bleach spray and sponges to clean the mold myself and the innkeeper pretty much said “well all the rooms are like that”. Oh, and if you’d like to sleep in at all, or you have kids that do, don’t bother. They’ll start plowing or scraping dirt off the parking lot at 6 or 7am, about 6 feet from your window. But let’s get to the best part! This is a business owned by Dick Dyke (Windham Weaponry, Naples Golf & Country Club, etc). Teri and Dave are the innkeepers or property managers or whatever, who are paid to live on property. They have their family living with them and a couple dogs. The office hours say open until 9pm. But don’t bother asking for anything between 8pm and 9pm or you will get a nasty response, if not ignored completely. I have a service dog who stayed with a friend, because my family and I did not expect to have to stay at this.... less than adequate place for as long as we had to, and figured it would be two weeks or so and that my dog would be comfortable with people he knows, who worked with him on training. Well, this place is advertised as pet friendly. In fact, there were dogs in almost every room. So at the beginning of March, I let Teri know that my dog could not be “babysat” any longer and that I’d need to bring him back with me. I also expressly stated that he is my service animal. I sent her a message. She ignored it. The next day I sent her a message asking if she had time to discuss. I am aware I did not have to do this, but thought it appropriate and a cordial thing to do. I explained his training and my disability. Also trying to be nice, but not obligated. She came by in the morning to tell me that a box of frozen waffles outside my door on a bench (my son was teething) could not be there because they had “rats and raccoons”. Then proceeded to tell me that I was not allowed to have my service animal because of “fire code/occupancy” and because the room was too small to hold two adults, a toddler and a service animal. This room has to full size/queen size beds. Generally meaning they sleep up to four people. I asked if another room would be suitable. She said all rooms were the same and that it would make no difference. So she refused to even change rooms. I told her I would speak with my friend and let her know what I found out. Later that day I let her know that I’d have to bring him there as I would not lose my service animal because of “fire code” or occupancy. I also spoke my my attorney who said that this was a violation of federal law and these “codes” do not apply to service animals. She just said “no dogs allowed”. I told her that it was illegal to refuse a service animal and that we had stayed there for weeks without issue. She proceeded to call my husband and lie to him, saying that I told her I intended to buy a new puppy and bring it to the room without her knowledge. After about two weeks, I did bring my service dog back home with me, which I informed her of. On the 26th, she and her husband Dave came outside while my husband and I and our dog were outside speaking with a family member who had stopped by. She began yelling at me, telling me that I was not allowed to have my dog and that I was to “get my dog and get the F off her property” and that she would be calling Dykes lawyers because “he backs us up in anything we do” and also calling the police. She continued yelling at me, as did her husband for about ten minutes, in the parking lot, in front of other guests. And then called the sheriffs to have me “forcibly removed”. She also called the police on our family member and lied to them, saying he was causing a disturbance by sitting in his car and speaking quietly with us. Even though they had previously requested and received his help with plowing, mechanical issues, etc. When the sheriff arrived, I spoke with him and he let me know that the managers could not remove me from the property for a service dog. But that Teri told him “the room wasn’t designated for pets and I had not payed a pet deposit according to the managers” (both of which I chose to comply with even though legally my animal is exempt, but Teri refused). She then told us that she would not rent to us after that Saturday (3 days later), although we had been there for ten weeks. Before check out I asked her several times for receipts, to which she refused and responded rudely. Then when checking out, gave them to my husband and admitted to him that the reason they were making us leave was because of my service dog, and that had we “just asked about another room or told them ahead of time, they’d have had no issue. They hoped there would be no hard feelings.” They also stated that “they could have had me forcibly removed that day but chose not to” contrary to what I was told my the sheriff. I have all of this recorded because they are going to be speaking with lawyers about discrimination and interference with a service animal so that this doesn’t happen to anyone else. Now we are on the street with a two year old. We did not stay at the White Pines Inn because it was enjoyable, nice, or cheap. But because it was the only place available, and we fell on hard times. They took advantage of this fact and had the audacity to ask if we had found a place to rent in the 3 days we had. Those to have some audacity. I truly hope the business owner sees this and speaks with them about federal and state laws about service animals and discrimination, because he isn’t liable to lose his business or the license because of issues like this. I would never recommend this place to anyone. Everyone there is miserable because of the managers crappy attitudes and general bossiness. It’s ignorant in general, but their actions and discrimination have caused a serious traumatic life event for my child and based on that alone, they should never have the ability to mistreat anyone and put them in the same position again. And maybe they’ll change their nasty attitudes as well.…
This motel has 10 small but efficient units. We were a bit apprehensive at first. This motel is of the older type (cars park right in front of your door. We were pleased once we got into our room. Clean very clean. It was set up everything larger motels offer. The bed was very comfortable. We cannot say enough about this motel. They also allow pets. There wasn't a speck of dust or dirt anywhere. It is a nice feeling to stay at a place like this. The cost was much lower than would be expected. We highly recommend this place. Their phone number is 207-655-6114.
I will just list pros and cons: Pros: Good location GREAT Innkeeper! CLEAN! Pet friendly Cons: A lot of wear and tear extremely small Bed was VERY VERY hard! the worst I have ever slept in pocket door left very little privacy in the bathroom when door was closed room darkening curtains had tears in the lining letting light in bathtub leaned to one side If the innkeeper wasnt so good then I would have rated this a terrible place. We will not go back and will not recommend this place to anyone. My family also stayed in other rooms here at the same time and they are of the same opinion. Go somewhere else.
This Inn was quiet and comfortable, providing a rustic Maine experience that the other chain motels simply cannot deliver. The rooms are clean and well kept, and the innkeeper Terry is incredibly nice and helpful should you need anything. Best of all - it is more affordable than the "microtel" down the street (basically a quickly built corporate hotel). Only a short walk/drive form the Inn is a private beach on Lake Sebago, good breakfast/lunch restaurants, and the main stretch of Windham where many stores can be found. My family will definitely be staying at the Inn when we return to Maine next year.
Room was very cute. I had the smaller room that had a full bed in it #7. Great price for a quick overnight. The owner even put my icepacks in her big freezer for me overnight. Watch WAZE directions, it put me on the street just before the Inn. I found it but it was a bit hard in the dark.