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DoubleTree by Hilton Hotel Portland

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DoubleTree by Hilton Hotel Portland
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887 Reviews from our TripAdvisor Community

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Showing 872: English reviews
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Franklin, Massachusetts
Reviewed yesterday NEWvia mobile

Absolutely everyone on staff was so accommodating & pleasant, from the front desk check in to the gentleman who had to replace a toilet seat ( our fault)! Rooms were clean, breakfast buffet excellent & especially an employee named Todd at front desk who was so polite and went above & beyond to make sure we were taken care of....

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Helpful?
Thank cjkmaguire
HOTEL’S FAVOURITE REVIEW
Reviewed 19 January 2017 via mobile

We have stayed at this hotel before and it was a fine stay. However, this time we were bringing our dog with us. I had read they were pet friendly and I called in advance just to let them know we were bringing a dog. Everyone at the front desk of this hotel was extremely friendly and helpful. There is...

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Helpful?
Thank Jill K
About Hotel's Favourite Review
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Thank you Jill for sharing your warm stay experience with us and the Trip Advisor community. We are delighted that you experienced us at our best and that you chose our hotel for a special New Year's Eve stay .....with your furry friends. Our hotel loves pets and we know how important it is to ensure their comfort as well...

Somewhere, United States
Reviewed yesterday NEW

This hotel has had some great changes since Hilton took it over! Definately the place to stay if you plan to do any shopping. Clean, quiet & super comfy beds. Staff was very friendly and the shower was great. I was not disappointed that I picked this hotel & look forward to staying here again on future trips to Portland.

Review collected in partnership with DoubleTree by Hilton
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Thank V1498YWjohnc
Charleston, Maine
Reviewed 2 days ago NEW

Great place to stay, local to shopping and dining. Rooms are nice, clean and comfy. Would definitely recommend to others including families with children. Wonderful for family trips, visiting friends/family, shopping etc

Review collected in partnership with DoubleTree by Hilton
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Thank elizabethmM6770BK
South Windsor, Connecticut
Reviewed 3 days ago NEW

The hotel is conveniently located across the street from the mall. There are also several strip mall stores and numerous restaurants to choose from. Starbucks is located in the hotel parking lot! I had a room with a king bed and it was very spacious with a large picture window. Overall it was a great room that exceeded my expectations!

Review collected in partnership with DoubleTree by Hilton
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Thank Busysportsmom
Reviewed 4 days ago NEWvia mobile

Someone turned on the air conditioning in our meeting room during a bitter March cold snap (5 degrees outside, 49 in our meeting room!!!). They seemed to not be able to get it under control all day, and passed out blankets to us! Totally unacceptable. We should have been offered restaurant vouchers or something.... There was a very loud party...

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Helpful?
Thank Karen J
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Dear Karen, Again, we are very sorry that your group experienced this ( agreed ) unacceptable experience. The heating system failed in this room and we immediately contacted our system vendor who personally spent the morning on our roof top to repair the motor. The blankets and trays of warm cookies provided you, were heartfelt and as we were unable...

Reviewed 1 week ago via mobile

I had to have surgery at the local hospital on the day of a blizzard. When I was discharged we realized we weren't going to make it home. I called and Sarah at the desk and she was amazing. Great rate and customer service!! When we arrived we could not park due to the mass amount of snow. Bob went...

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Helpful?
Thank Josh B
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Dear Josh B, Glad to hear that you got home safely and we hope that you are felling better too ! Our staff really do care about our guests and we appreciate, very much, that you have taken the time to share this with us and the Trip Advisor community ! Please come back soon! We'll keep the cookies warm....

Stonington, United States
Reviewed 1 week ago

I stayed one night for a conference and everything was fine. I found my pillows too fluffy but the room was not too hot or too cold. I was able to use the internet wifi easily. The bathroom was very clean. The staff was great.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Jeanette H
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

We are happy to hear that you enjoyed our hotel during your recent visit. We do maintain a variety of pillows types here, please let us know when you return so that we can ensure your comfort. We hope to see you soon We'll keep the cookies warm! Brenda Goodwin Assistant General Manager

Auburn, United States
Reviewed 2 weeks ago

The manager and Sara at the front desk made my family's stay absolutely Amazing!!!! My daughter and son had a great time in the pool. We had a hockey tournament and the hotel was very accommodating. The bar tenders gave a nice pour and were great to chat with.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank terrenceb517
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

We truly appreciate your 5 Star review and thank you for sharing with us and the Trip Advisor Community. We're thrilled to hear that our team took great care of you ! Please come back again soon ! We'll keep the cookies warm. Brenda Goodwin Assistant General Manager

Sturbridge, United States
Reviewed 2 weeks ago

As a hockey family, I wish breakfast was provided earlier (especially at $40 per day for toast, greasy bacon and dry scrambled eggs). My car was damaged in the undersized parking lot. The pool closed due to maintenance. No refrigerator in the room. Beds were very small.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Christopher M
BGoodwin2016, Manager at DoubleTree by Hilton Hotel Portland, responded to this review

Dear Christopher M, Thank you for sharing your feedback with us here on Trip Advisor. I am disappointed to hear that you did not enjoy your breakfast buffet that was contracted with your team for $ 11.00 per person, including tax and gratuity. Our culinary department strives to offer fresh and delicious food with a variety of items to ensure...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Room Service
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The newly renovated DoubleTree by Hilton® Portland Maine is ideally located just minutes from Portland's International Jetport, historic downtown Portland, and situated right next door to Maine's largest mall, The Maine Mall. Make yourself comfortable in our newly renovated guestrooms with thoughtful amenities including Sweet Dreams Beds, complimentary high-speed internet, and ergonomic workstations. Enjoy a dip in our refreshing indoor heated pool or get a great work out in our Fitness Room featuring Precor® exercise equipment. Stop by the Blue Wave Grille to enjoy a savory meal for breakfast, lunch, or dinner. Unwind after a long day at our bar and lounge. Also, offering 10 versatile meeting spaces, on site catering, AV rental, and a devoted team, the DoubleTree by Hilton Portland Maine is the ideal space for your business meeting or event. We look forward to welcoming you to our property with our signature warm chocolate chip cookie upon arrival. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Portland

Address: 363 Maine Mall Road, South Portland, ME 04106
Region: United States > Maine > South Portland
Price Range: $145 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Portland 3.5*
Number of rooms: 219
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Orbitz, Priceline and Travelocity so you can book your DoubleTree by Hilton Hotel Portland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Wyndham South Portland
South Portland Wyndham
DoubleTree By Hilton Hotel Portland South Portland, Maine
Hotel Style:
#4 Business Hotel in South Portland
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Portland staff and other travellers.
3 questions
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North Monmouth, Maine
1 month ago
Maryville, Tennessee

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Questions? Get answers from DoubleTree by Hilton Hotel Portland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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