Everything was spotless, and we appreciated that in this time of Covid19. We stayed for three days, suite size was perfect, and hotel room quiet. Location was actually surprisingly nice, set off in a large office park.
So we booked 2 nights, what a mistake! Let’s do the positive first the room was big! The bad well there was mold on the edge of the sink( see photos) the remote had something sticky on it! The halls looked like they were never vacuumed! The tub had hair in the drain(gross). Went to the ice machine and trash was over flowing. Now let me remind you that it is COVID 19 going on so you would think cleaning would be stepped up some especially in southern Maine but obviously not. I will post pics. Jake the manager seemed not very interested, there are plenty of hotels definitely will stay elsewhere next time. It’s a shame it used to be a decent hotel not anymore
We had items stolen from our room. We suspect the maid but the hotel staff did not believe us that anything was taken. The manager was rude and no response from head office. I have cancelled all my bookings with the IHG group for us, our extended family and our motorcycle club. DO NOT USE THIS HOTEL
Melissa at the front desk recently helped me with my reservation. The terrific snowstorm prevented me from using my reservation. Melissa kindly and efficiently took care of it for me. I was very strressed about not being able to get to the hotel but she was reassuring and kind.
This was the headquarters hotel for our conference. We were happy with their choice. The location was good. The hotel's staff were very helpful. The hotel itself was quite new or at the very least in excellent condition. Our room was clean and the beds very comfortable. The next time we're in that area and need an overnight stay we would look to stay here.